Customer reviews from blackanddeckerappliances.com
Black+Decker - Rotary Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - Rotary Belgian Waffle Maker - Silver
Customer Rating
1
Raw waffles
on September 5, 2016
Posted by: Eileen
from New Castle, PA, United States
Gender:Female
I buy alot of black and decker but this is a big dissappointment.Only had approx.less than 1 year and after fourth use does not heat.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 7, 2016
Thank you for sharing your feedback regarding your Black+Decker WMB500. I’m sorry to hear your waffle maker has stopped heating. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worked for about 1 month
on October 16, 2016
Posted by: SurgicalAssist
from Kingston, ON, Canada
Gender:Male
Worked well for the first few morning I used it (usually on weekends). Then more and more often the batter would stick to the plates. It's totally useless now!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear food has been sticking to your waffle plates. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Wish it was better
on January 15, 2017
Posted by: Workinmama2
from Michigan, United States
Gender:Female
I asked for a new waffle maker for Christmas. My old one was about 20 years old. I figured it was time. Gave it away. So, this morning I used it for the 1st time. It doesnt cook evenly, closer to the back cooks faster, and the top never got hot enough. And the last one stuck to the bottom, crispy, yet raw in the middle. So dissappointing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear about your disappointment with your waffle maker’s design and results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken Hinge pins
on September 17, 2017
Posted by: jacob
from Napa, CA, United States
Gender:Male
We are overall happy with the functionality of this waffle maker but...you can probably guess what our problem is. Both hinge pins have broken and I am concerned about the safety of the product with the pins broken. Any way we can get 2 new pins. I can not seem to find them at a price that is lower than a new one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m glad that your waffle maker has served you well, but I’m sorry to hear that the hinges have broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great value, great waffles!
on November 25, 2017
Posted by: bygardener
from Columbus, OH, United States
I have had this waffle iron for years. I have experimented with various recipes (from whole wheat, to the 'waffle of insane greatness'), they all come out perfect when you wait until the steaming ends. I am actually on my second iron, the first is still working but the hinge pins are broken which was frustrating. Rating would be excellent, except for these pins. I have read that replacement pins are available, and I would love to get replacement pins so I can give the one iron I have stored to my daughter.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m thrilled to hear that your waffle maker has been serving you so well, but I’m sorry to learn that the hinge has broken. The hinge is available as a replaceable part, and I'd be happy to assist you with getting a replacement. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Has been working 17+ years (with broken hinges)
on December 9, 2018
Posted by: Doug M
from Houston, TX
Gender:Male
The hinges broke within a year.
IMPORTANT: Otherwise, the waffle maker has been working flawlessly for 17+ years (a wedding present). It heats up quickly and produces great waffles.
If it ever stops working I would buy the same WMB500 again.
IMPORTANT: Otherwise, the waffle maker has been working flawlessly for 17+ years (a wedding present). It heats up quickly and produces great waffles.
If it ever stops working I would buy the same WMB500 again.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Used it the day it arrived. It did not disappoint.
on July 17, 2020
Posted by: Charlene
from Perry, MI
Gender:Female
Have only had it 2 days. It made perfect waffles the first time. Easy to "cure". Easy to clean and store. We like it very much.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Beautiful waffles
on February 14, 2023
Posted by: Waffle Queen
from San Diego, CA
Gender:Female
Even the first "dirty" waffle was beautiful! So easy to season. Waffles pop right off when done. I'm very happy with this waffle iron with one exception. The top, which is heavy, wants to close when pouring the batter in. Have to either hold the top with one hand and pour batter in with the other, or place it slightly down hill which works perfectly.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 14, 2023
Thank you for offering your feedback regarding your Black+Decker Belgian Waffle Maker. I'm sorry to hear that you were somewhat disappointed in the design of your waffle maker, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new waffle maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42322223, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com