Customer reviews from blackanddeckerappliances.com
Black+Decker - Rotary Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - Rotary Belgian Waffle Maker - Silver
Customer Rating
2
Disapointed
on March 22, 2012
Posted by: mom
I have only had this producted for 3 months and the hinges that hold the top and bottom together has already broken.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Hinges and Hinge Caps break too easily
on March 25, 2012
Posted by: DallasCajun
from Dallas, TX
Gender:Male
We bought this product to start making homemade waffles, and after our first use, we were pleased. But I also noticed (AFTER ONE USE) that both hinge caps had fallen out as they were sitting next to the appliance on the shelf. Then after the second use, the top piece was completely disconnected from the bottom unit. Hinges had either broken or also fallen out.
Now it's not like this is an appliance that gets banged around. It got used, wiped/cleaned, and put back on the shelf. If you go to the Customer Care-> Parts section for it, the ONLY parts available are the Hinges and Hinge Caps. Coincidence? Probably Not. And the fact that those parts costs MORE than the unit did is a joke. B&D needs to replace those free of charge.
The unit works as advertised, but very low quality on the secondary parts. I would not buy the hinges or a replacement unit...I'll buy another brand.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Piece of junk
on April 7, 2012
Posted by: Steve
from Maine
I've used this twice and already both hinge pins have broken. The handles also seem a bit weak although the are still in tact. It cooks a good waffle if it would only stay together.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Hinge clips broken
on April 14, 2012
Posted by: Double Dizzle
Used only for the third time and both snap-in plastic hinge clips broke. Now the upper half is only held together by the upper heating element wires. More to come on how B&D supports this hungry customer : (
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Product inferior
on April 17, 2012
Posted by: annb
We have purchased two of these waffle makes months apart at two separate stores and each time the hinge has broken the very first time we used them. We thought the first time was just an isolated incident, and were annoyed to have the second one do the same thing! Checked on Google and there are numerous reports from others about the very same thing. Product needs to be recalled and problem solved before placing them on the market again.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
on April 23, 2012
Posted by: 5catmama
I bought this waffle iron a few weeks ago. the first time we used it one side hinge broke. the second time the other side hinge broke.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Would not recommend at all.
on February 14, 2016
Posted by: Bill Z
from Wayne, NJ, United States
Gender:Male
I have used it 3 times with the same result. Top doughie, bottom over cooked and it sticks even after spraying with vegetable spray. See pic. Very unsatisfied. Throwing this way and finding a different brand. I wish I had my mothers old one 1960 I should have changed the plug.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 15, 2016
Thank you for sharing your feedback regarding your Black+Decker WMB500. We’re sorry to hear that you’ve been disappointed with the results your waffle maker delivers. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Yummy waffles
on August 4, 2016
Posted by: Lola
from Florida
Gender:Female
I have had my Black and Decker Belgian Waffle Maker for almost 7 years. It has served it's purpose well. my only complaint is that it doesn't have a reservoir for overflow. Because I like LOTS of batter. Also...After years of opening and closing... The little plastic pins or knobs in the hinge are worn out/cracked. This makes the top lid wiggle a bit too much. I will probably buy another one unless I could buy those parts to fix it. The griddles are well seasoned and the waffle maker is always a huge hit when my grand babies are around! THANK YOU Black & Decker.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m happy that your waffle maker has served you so well for so long, but I’m sorry to hear that the hinge has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com