Customer reviews from blackanddeckerappliances.com
Black+Decker - Rotary Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - Rotary Belgian Waffle Maker - Silver
Customer Rating
1
Broke after using it once
on September 20, 2025
Posted by: Ann25
from Missouri
Gender:Female
I was in the middle of making a batch of waffles for the first time with this waffle iron and it stopped heating up. Tried again a week later and it is not heating up at all even though the light is coming on when plugged in.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broke hinges but still works.
on December 25, 2025
Posted by: BRenny
Gender:Female
[This review was collected as part of a promotion.] My waffle maker is 20+ years old but the hinges broke many years ago. Would be nice to find resigned replacement parts.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 6, 2026
Thank you for taking the time to share your experience, BRenny. We appreciate you highlighting how long your waffle maker has been part of your kitchen—that kind of longevity means a lot to us. We understand how inconvenient it can be when something like the hinges breaks, even if the unit itself continues to work.
It’s completely reasonable to want replacement parts to extend the life of a product you’ve relied on for so many years. While availability can vary over time, we’d like to connect with you directly to review your specific situation and see what options may be available.
Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team would be happy to discuss this with you.
Thank you again for your feedback and for being a longtime Black + Decker customer.
It’s completely reasonable to want replacement parts to extend the life of a product you’ve relied on for so many years. While availability can vary over time, we’d like to connect with you directly to review your specific situation and see what options may be available.
Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team would be happy to discuss this with you.
Thank you again for your feedback and for being a longtime Black + Decker customer.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Hinges broke almost immediately
on December 31, 2025
Posted by: Baker1
Makes great waffles but both hinges broke on second and third time using. Brand new and broke right away…very disappointed in the design as this doesn’t seem like an isolated issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 6, 2026
Thank you for sharing your experience, Baker1. We’re glad to hear the waffle maker delivered great results when it came to cooking, but we’re truly sorry that the hinges failed so quickly. We understand how disappointing it is to have a brand-new appliance break after just a few uses—especially when it leaves you questioning the design and reliability.
This is not the experience we want our customers to have, and we take feedback like yours seriously. Your comments help us identify areas where we need to do better, and we appreciate you being candid about both what worked and what didn’t.
We’d like to connect with you directly to better understand what happened and discuss how we can help make this right. Please reach out to us at empowercustomerservice@spectrumbrands.com
or by phone at 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Thank you again for taking the time to share your feedback.
This is not the experience we want our customers to have, and we take feedback like yours seriously. Your comments help us identify areas where we need to do better, and we appreciate you being candid about both what worked and what didn’t.
We’d like to connect with you directly to better understand what happened and discuss how we can help make this right. Please reach out to us at empowercustomerservice@spectrumbrands.com
or by phone at 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Thank you again for taking the time to share your feedback.
Written by a customer while visiting blackanddeckerappliances.com