Customer reviews from blackanddeckerappliances.com
Black+Decker - Rotary Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - Rotary Belgian Waffle Maker - Silver
Customer Rating
2
Stopped Working
on February 7, 2018
Posted by: Breynerb
We have had this waffle maker for about 3 years and it has stopped working. I was using itone morning andnit stopped mid waffle. So frustrsting.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 9, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear about the trouble you’ve experienced with your waffle maker. We strive to provide products of only the highest quality, and your satisfaction is a top priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Hinges
on September 3, 2018
Posted by: Lane
from Feasterville, PA
I have had this waffle maker for a while and absolutely love it but the hinges broke shortly after receiving it. The top of the waffle make doesn't stay up now.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 5, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear about the trouble you’ve experienced with your waffle maker's hinges. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Nice but hinges broke very quickly
on November 10, 2018
Posted by: BRuss
from Peoria,il
Gender:Female
The waffle maker makes great waffles but the hinges broke as soon as we got it and I wasn't expecting that. They shouldn't break anyway so that is a big flaw for me.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 12, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m glad your waffle maker has performed well, but I'm sorry to see the trouble you’ve experienced with your hinge. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor quality
on December 29, 2018
Posted by: WillC
from Ontario, Canada
Gender:Male
This appliance is poorly made. It is assembled using special screws that fall out and you cannot tighten them back because of the proprietary screw heads. So now I have a wafflemaker that falls apart every time I use it. I would return it if I had the receipt. This one is poorly made. Don't buy this one!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2019
Thank you for offering your feedback regarding your Black+Decker WM500. I’m sorry to hear about the trouble you’ve experienced with your waffle maker's hinge. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great waffles & Bad hinges
on January 19, 2019
Posted by: Lewis Zellmann
from Monaca, PA
Gender:Male
We were given the waffle maker as a present. It makes great waffles but the hingle pegs holding it together is made of a brittle plastic. The hinges spontaneously broke into pieces after a few months.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2019
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear about the trouble you’ve experienced with your waffle maker's hinges. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not recommended
on March 19, 2019
Posted by: Vladimir
from North york, on
Gender:Male
[This review was collected as part of a promotion.] We got it two years ago. Was used average once in two months. Now went to the garbage because of becoming sticky.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 21, 2019
Thank you for offering your feedback regarding your Black+Decker Belgian Waffle Maker. I’m sorry to hear of the difficulties you had with your waffle maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
3 years work - excellent
on June 6, 2019
Posted by: Aleksa1
from Devon, PA
Gender:Female
of course I will advise you to visit Liege (Belgium) and try there best waffles ever, but if you skilled a little bit and can cook using recipe from internet you need this machine to make it easier faster and will help you save money on waffles purchased in store.
we use it for Belgian waffles, pancakes as sweet as sour one
we use it for Belgian waffles, pancakes as sweet as sour one
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Works great!
on May 1, 2020
Posted by: Cc82
from Maryland
Gender:Female
[This review was collected as part of a promotion.] I bought this product to make some waffles during this quarantine time. My waffles have come out great, no issues so far. Great product, and hopefully it lasts a long time.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com