Customer reviews from blackanddeckerappliances.com
Black+Decker - Rotary Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - Rotary Belgian Waffle Maker - Silver
Customer Rating
2
Hinge caps broken
on February 17, 2017
Posted by: GregW
from Pasadena, MD, United States
Gender:Male
Waffle maker works great, except both hinge caps have broken, so the hinge comes apart.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m glad your waffle maker has been performing well, but I’m sorry to hear that the hinge has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Hinge caps broken.
on February 19, 2017
Posted by: KeKe
from Florida, United States
Gender:Female
Hinge caps fall off/break. This is a real safety issue.
I
I
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Hinges don't last
on March 6, 2017
Posted by: Mason
from PA, United States
Gender:Male
Makes a decent waffle, but the hinges broke after only 2 uses.... Seems many others have had this problem.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 8, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear your hinge has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Awesome!!!
on August 9, 2017
Posted by: Lirpa
from Wilburton, OK, United States
Gender:Female
I've had my black & decker waffle maker for almost 21 years & it still works great!!! The only problem I've ever had with sticking is if I removed the waffles too soon. I don't add oil or anything else & my waffles come out perfectly. I'll definitely be buying another one when this one finally gives out.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Sticks every time
on October 29, 2017
Posted by: Pbno32
Gender:Male
Even after coating the "non-stick" plates with cooking oil, my waffles stick and get ruined. I want a refund.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 1, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to see that food has been sticking to your waffle plates. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it!!
on November 2, 2017
Posted by: Leighan09
from Fort Worth, TX, United States
Gender:Female
Works very well nonstick hasn’t been an issue and we have had it roughly 9 years or so. Only issue is the hinge pin things have broken. Would love to get those replaced please!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 3, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m thrilled to hear that your waffle maker has been serving you well for almost a decade! You’ll be happy to know that the hinge is available as a replaceable part, and I’d be happy to assist you with this. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com so I can work with you on a solution.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Makes Perfect Waffles
on December 29, 2017
Posted by: Theresa1127
from Milford, OH, United States
This was a gift last year and we love it. It makes the best waffles and the grandkids love them. The only problem is the hinges don't last. The first one broke about 3 months ago. We took extra care in using, cleaning and storing. This morning the other hinge broke. B&D knowing this product is going to get used a lot , I think you would make a non-corrosive metal hinge that would last. All of my small appliances are Black & Decker.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 2, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m thrilled to hear that you love your waffle maker, but I’m sorry to learn that the hinges have broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very disappointed
on December 31, 2017
Posted by: Nicole Tripp
from Maine, United States
Gender:Female
Only used a hand full of times and now it won't heat up. Loved it before but now it's useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m glad that your waffle maker was working well initially, but I’m sorry to hear that it has stopped heating. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com