Customer reviews from blackanddeckerappliances.com
Black+Decker - Rotary Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - Rotary Belgian Waffle Maker - Silver
Customer Rating
2
Hinge breaks easily
on December 20, 2011
Posted by: WaffleMan
from Virginia Beach, VA
Gender:Male
The knobs that secure the hinge break apart very easily. I only was able to use it one time and then the thing starts to fall apart. On the upside, it does make pretty good waffles. Really wish the plates were removeable though.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Problem with hinges
on January 16, 2012
Posted by: cutecats
from Wilkes Barre PA
Gender:Female
Purchased this waffle maker right before Christmas. It worked fine. When we went to use it the second time the upper lid would not stay up. Accused our daughter of not putting it away properly. Purchased a second one. Used it one time. My husband happened to notice when he went to clean it that the knobs connecting the lid to the base melted/or broke off from the heat. Needless to say, my daughter is off the hook. There is a problem with the knobs that attach the lid to the base.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Factory defect on hinge hardware.
on February 24, 2012
Posted by: rickeys
from Monroe, Ohio
Gender:Male
Do not purchase this appliance due to defective hinge hardware. More than 3 people have had issues with these parts. They break under normal use and could possibly cause injury. These parts should be recalled immediately! These parts are no where near the quality expected and normallly found in Black & Decker products. If you have one these return it to the store you bought it from.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
falls a part. should be a recall.
on January 26, 2015
Posted by: MEtoyou
from Indy Indianapolis 46222
Gender:Male
What a nice looking appliance.
The bad thing is hinge fell a part. This product should have been removed from the shelves. Having a hard time finding replacement parts. DO NOT BUY.
The bad thing is hinge fell a part. This product should have been removed from the shelves. Having a hard time finding replacement parts. DO NOT BUY.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not Useable
on February 14, 2016
Posted by: Consumer1995
from Regina, SK, Canada
Gender:Male
Got this waffle maker for Christmas and went to use it for the first time this morning (Valentines Day). The elements under the cooking plates would not heat up past a "mild warm to the touch", even after leaving it plugged in before cooking for 30 minutes . The warming light would never stay on, as per the instruction booklet. Ruined morning brunch with the family.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 15, 2016
Thank you for sharing your feedback regarding your Black+Decker WMB500. We’re sorry to hear that your waffle maker is not heating properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Does not make waffles crisp
on August 30, 2016
Posted by: Michelle329
from Miami, FL, United States
Gender:Female
I bought one years ago. Loved it. Iy unfortunately broke (hinges). I repurchased it 2 weeks ago and there is no comparison. It is not heating up well. The waffles get dark but are like a pancake and breaks. I'm really disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 1, 2016
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear you’ve been disappointed with your waffle maker’s results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good and bad
on October 13, 2016
Posted by: Granddad Waffle Maker
from Summerville, SC, United States
Gender:Male
We have 2 WMB500 Belgian Waffle Makers. The first one we bought, after a few uses the plastic hinge pivots broke and the waffle maker just doesn't make waffles that easily now. We bought another WMB500, I can make 2-3 waffles then the waffles stick and tear apart when we try to open the top. I have used non-stick spray to finish making the waffles needed. If I could get new hinge pivots the first waffle maker would be good (it did not stick and tear the waffles).
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear that your waffle maker’s hinge has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible. Don't Waste Your Money
on January 16, 2017
Posted by: RJ10
from Frederick, MD, United States
Bought the waffle maker and conditioned as it said. The bottom ALWAYS sticks. Ive tried 6 times and I re-conditioned twice. Don't waste your money unless you consider non-stick as everything sticks. The top did not have the same issues
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to see that your batter has been sticking to your waffle plates. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com