Customer reviews from kwikset.com
Kwikset - SmartCode Lever Smart Lock - Nickel
Average customer rating
3.9
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
8
3 Stars
3
2 Stars
3
1 Star
2
88%of customers recommend this product.
(
21 out of
24)
Customer Reviews for Kwikset - SmartCode Lever Smart Lock - Nickel
Customer Rating
4
does not play well with damp environments
on September 17, 2021
Posted by: jude123
from texas
this is the third lock I'm ordering over the past 5 yrs. the first one was trashed when I washed the door. the second during a rainstorm. i love everything about the lock save this defect, if kwikset could find a way to make the electronics more water resistant, it would rate 5 stars
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Does not work outside in a rainy climate
on March 13, 2022
Posted by: MicheleA
from Memphis, TN
Gender:Female
We replaced our similar smart locks with this Z-Wave and it didn't even last a year outdoors. We live in a more humid climate.
Response from kwikset.comBy Mariana, Customer Care, March 15, 2022
Hello MicheleA,
Kwikset electronic locks are intended for installation on a door where the interior of the lock is enclosed and protected from the outside elements, while the keypad can face the exterior. Our electronic locks are not fully weatherproof and cannot be installed on a completely exposed outdoor gate. For further assistance with your lock, please call our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Kwikset electronic locks are intended for installation on a door where the interior of the lock is enclosed and protected from the outside elements, while the keypad can face the exterior. Our electronic locks are not fully weatherproof and cannot be installed on a completely exposed outdoor gate. For further assistance with your lock, please call our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Won't stay on line
on August 5, 2022
Posted by: TheRetiredViking
from Johnson City TN
Gender:Male
This product will not stay connected to my Hubitat Elevation C7 hub. I have several other Z-Wave devices and all of them work perfectly. so, it is not a hub issue. Furthermore, it is a blasted nuisance to have to run a long network cable from my normal hub location to my back door in order to exclude and then re-include this thing. Taking the head unit to the hub is a possibility but with my huge fingers, connecting and disconnecting the cable plug is not easy, and those wires look VERY easily broken, and are BARELY long enough to offer easy connection. Mechanically, the lock is more than satisfactory, and locally, the codes work fine, so, it warrants two stars. I am trying to find SOMEONE who sells the Zigbee version, but no one knows a thing.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, August 8, 2022
Hello TheRetiredViking,
We are here to help! Our team of lock experts can walk you through troubleshooting over the phone and help with the warranty replacements if needed. If you are looking for the Zigbee version, please follow this link here: https://www.jmac.com/Kwikset_99120_020_p/kwikset-99120-020.htm For further assistance, we are available at 1-800-327-LOCK (5625).
Please call us!
Thank you,
Kwikset
We are here to help! Our team of lock experts can walk you through troubleshooting over the phone and help with the warranty replacements if needed. If you are looking for the Zigbee version, please follow this link here: https://www.jmac.com/Kwikset_99120_020_p/kwikset-99120-020.htm For further assistance, we are available at 1-800-327-LOCK (5625).
Please call us!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com