Customer reviews from kwikset.com
Kwikset - SmartCode Lever Smart Lock - Nickel
Average customer rating
3.9
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
8
3 Stars
3
2 Stars
3
1 Star
2
88%of customers recommend this product.
(
21 out of
24)
Customer Reviews for Kwikset - SmartCode Lever Smart Lock - Nickel
Customer Rating
4
Works with SmartThings
on October 6, 2017
Posted by: Travelmble
from California, United States
Gender:Male
[This review was collected as part of a promotion.] Bought 2 locks, but one had connecting issues with SmartThing. Kwikset sent me a replacement in a week later. All is now well!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great Support
on December 19, 2017
Posted by: Boat House Lock
from Portland, Oregon, United States
Gender:Male
I had a problem with the lock set. Support was helpful in getting a warranty replacement with no hassle.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great lock
on January 10, 2018
Posted by: painterman
from florida
Gender:Male
[This review was collected as part of a promotion.] This was easy to install and seems to work very well
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great Lock That Installs Easily
on September 21, 2018
Posted by: MThreeZeroto167
from Bellaire, Texas
Gender:Male
[This review was collected as part of a promotion.] These automated locks are great for connecting to smart home monitoring systems (i.e. Alarm.Com). The only drawbacks are as follows: 1) Range can be an issue as it takes a secure Z-Wave signal (can’t hop more than ~ 5X), 2) They’re big and can be cumbersome to use if there’s a deadbolt on the door, 3) Depending on the number of people / kids int he house they can run through batteries quickly. Overall a a great well designed product though.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Kwikset Smartcode 911
on September 29, 2018
Posted by: RayE
from Grafton, MA
Gender:Male
[This review was collected as part of a promotion.] The initial lock set I bought did not work properly. Frequently needed to enter the code several times. No problems with this replacement. What do I do with this one that does not work, send it back to you?
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great access
on January 29, 2019
Posted by: Jrrisley01
from Illinois
Gender:Male
So nice to just push in a code and enter. Specially when you hands are full and no keys in reach
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
on February 27, 2019
Posted by: Mccmike
from Texas
Gender:Male
[This review was collected as part of a promotion.] I bought this just before Christmas 2018. I absolutely love it. It is integrated with SmartThings so I have multiple ways of unlocking the doors. I can use SmartThings, combination codes or key. I can also have up to approximately 30 combinations. Built solid and very reliable
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Worked OK for 2 yrs. Now batteries deplete fast
on October 15, 2020
Posted by: MikeL0703
from NEK, Vermont
Gender:Male
Bought this Z-Wave three years ago. Worked well until this past year. The batteries now deplete within a month - and getting worse. Just had the batteries show 1% on Z-Wave controller. Changed the batteries, still 1%. Changed the batteries again, still 1%, Changed again. still no battery improvement.
No, I would not recommend this to a friend.
Response from kwikset.comBy Virginia, Customer Care, October 16, 2020
Hello MikeL0703,
Thank you for taking the time to write a review, and we'd like to help you get your lock in working order. Our Support Team is more than happy to walk you through one on one troubleshooting to determine the cause and find the correct solution. Can you please give us a call at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
Thank you for taking the time to write a review, and we'd like to help you get your lock in working order. Our Support Team is more than happy to walk you through one on one troubleshooting to determine the cause and find the correct solution. Can you please give us a call at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com