Customer reviews from Mattel Shop
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
3
My daughter loves it
on December 25, 2016
Posted by: Crystal R
from Cleveland, TN, United States
We bought this for my 6 year old this Christmas. We love everything about it except for the elevator. The cord is too long and gets stuck and she has to guide it up and down every time. This was after her dad had to shorten it and oil it up. For the price of this house the biggest feature should work properly
I would recommend this to a friend!
Response from Mattel ShopBy Mattel, Consumer Services, December 27, 2016
We're sorry to hear of your disappointment. We'd be happy to help! You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Shop
Customer Rating
3
My daughter loves it but......
on December 17, 2016
Posted by: Glittercrush
from Augusta, GA, United States
We bought this in Nov 2016 for my 4 year old. She loves it. It has held up so far, but there are a few issues we are having. The garage door gets stuck half way up. My daughter gets frustrated and tries to force it, and I am afraid she will break it completely soon. The biggest issue though is the elevator. It does not run smoothly. It gets stuck at random intervals. The string inside is loose, but there is no way to take the track apart to restring it. My daughter still loves the house and plays with it regularly. I however would like the moving parts to work reliably.
I would recommend this to a friend!
Response from Mattel ShopBy Mattel, Consumer Services, December 20, 2016
We're sorry to hear about the difficulties you're having with the elevator. We can definitely help, though! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Shop
Customer Rating
1
So annoyed
on December 5, 2016
Posted by: Anonymous
from Michigan, United States
For almost $200 I got a dream house which really looked like an abandoned building with cracks all over it. Can't return so now I'm out almost $200
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, December 6, 2016
We're sorry to hear about this upsetting experience, and we'd be happy to help. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Expensive, poorly designed, very disappointing
on November 30, 2016
Posted by: Grandma123756
from Rhode Island, United States
Bought last year for Christmas. Broken elevator, garage door falls off. Certainly not worth the cost. The girls have not used it at all. Would have returned it but threw out box and receipt!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, December 1, 2016
We're so sorry to hear this! It's not the experience we wanted you to have with one of our products. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Shop
Customer Rating
4
Good product
on November 3, 2016
Posted by: priyar1
from austin
good product to buy................................................................!!!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
4
Good< But not GREAT
on September 7, 2016
Posted by: Mommy2158
from Dayton, OH
[This review was collected as part of a promotion.] My daughter loves this, She loved it from the moment she has seen it. It is a beautiful house and the details are magnificent. I find myself wanting to play with it. What I do not like it the quality, The could def improve the quality of the elevator. That has been broken since taking it out of the box. She still plays with it. It still looks nice.
Cons: Not durable
I would recommend this to a friend!
Response from Mattel ShopBy Consumer Services, September 8, 2016
We're sorry to hear about the issues you've had with the elevator. This was not the type of experience we wanted you to have with one of our products, and our team would like to assist immediately. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Shop
Customer Rating
5
Best Barbie House
on April 4, 2016
Posted by: Anonymous
from Ogden, UT
[This review was collected as part of a promotion.] My girls ages 11 and 5 absolutely love their new Barbie house. The instructions were easy to read and it didn't take very long to put together. The pieces went together easily and it's sturdier than I expected. They love all the kitchen accessories and especially the elevator. It works well and seems well designed to handle lots of use. The pool that flips down off the garage was an added bonus they love as well. All 3 of my girls will get lots of use out of this for years to come.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
4
Every Girls Dream
on April 2, 2016
Posted by: BunnyDidIt
from San Diego, Ca
My MIL bought this house for my daughter for Christmas. For the most part it has been a dream come true. It does take a little time to put it all together and I recommend using the instructions to reduce time putting it together. There are a lot of little pieces. If you have a younger child (ours is 3 so we did this) that you sort through the small pieces and decide with ones you would like them to have (read as what you want to keep track of) and what you want to hold in reserve for a later time. My daughter's favorite feature is the flushy doll potty. There is a known issue with the elevator where the sting comes off of the pully fairly easily after a while. This is caused because the string stretches out with use. It is an easy fix once it happens you can take it apart with a screw driver and short the string. since I did this I have had no issues. There is a pieceof the garage at the top that falls off a lot but meh it isn't important to function. I loved that the doll house came fully furnished and that you can use a phone in the tv for your dolls to watch shows.
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop