Customer reviews from shop.mattel.com
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
3
Bad elevator, Bad garage door
on December 2, 2020
Posted by: Roxy8
from Denver, Colorado
Daughter recieved this as a gift and the elevator is very hard for her to work and the garage door keeps coming off the tracks. For the price, you would think little things like this would be more sturdy. I remember having one as a little girl and it was better made.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy mattel, December 4, 2020
We're sorry your garage door keeps coming off the tracks! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
So annoyed
on December 5, 2016
Posted by: Anonymous
from Michigan, United States
For almost $200 I got a dream house which really looked like an abandoned building with cracks all over it. Can't return so now I'm out almost $200
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 6, 2016
We're sorry to hear about this upsetting experience, and we'd be happy to help. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
The best
on March 23, 2021
Posted by: Bessyworld
from Angleton
This is the best toy that l got in my entire life,,,,,
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
great
on October 8, 2020
Posted by: eden
My daughter loves this I wish I had it when I was a kid I love it like my daughter she was so happy when it came set up very easy plays all day best ever!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Disappointed
on December 26, 2017
Posted by: Tonja
from Dawson, Ga
As a divorced single mom of 4, 3 boys and 1 girl, I saved for months to get this for my daughter from Santa for Christmas. The look on her face was priceless as she ran to it yesterday morning. One of the middle support columns was broken when she opened it. We were able to put it together, but the center of the house is unsteady so the "pet room" is iffy. The elevator doesn't work and a pink string is hanging out of it. We've put new batteries in the cabinet twice but it still won't light up the sink & is iffy on sound.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 29, 2017
We're very sorry to hear about this! We understand how upsetting it must have been for your daughter, and we would like to make things right. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Expensive, poorly designed, very disappointing
on November 30, 2016
Posted by: Grandma123756
from Rhode Island, United States
Bought last year for Christmas. Broken elevator, garage door falls off. Certainly not worth the cost. The girls have not used it at all. Would have returned it but threw out box and receipt!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 1, 2016
We're so sorry to hear this! It's not the experience we wanted you to have with one of our products. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Bad House
on October 21, 2020
Posted by: i hate this
from ny
I bought this for my daughter's bday and the next day she played with it and most pieces were to either included or broken.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy mattel, October 23, 2020
We're sincerely sorry for your disappointing experience! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Nice dollhouse
on December 26, 2015
Posted by: momofakid15
from ny
This was so easy to assemble or maybe I'm just a pro by now. My only issue would be that the garage has no floor and also there is only one piece for the fan, aquarium and sink for the bathroom.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com