Customer reviews from shop.mattel.com
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
5
Barbie Dream!
on April 13, 2020
Posted by: Mommyny
from Ny
My 6 year old daughter is loving her Barbie Dream house. The set up wasnt that hard. She plays for hours. Its big but a great size in the playroom. The colors and accesories are soo cute. Best investment!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
awesome job
on July 29, 2017
Posted by: paigie
The garage opens, the doorbell rings, the elevator works and there is a lot of cool stuff about the house and every room in the house is cool!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Huge hit!
on May 4, 2018
Posted by: Allforlove22
from Chicago, IL
Got this as a gift for Xmas. Looked intimidating with a huge box of pieces but it was actually super easy and quick to put together. Very durable so far too! Both 2 yr old and 4yr old love it. 2 year old is a little rough since she can't quite reach the top well and still hasn't broken it!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
CHRISTMAS GIFT
on December 31, 2017
Posted by: Vclardy
from Texas
[This review was collected as part of a promotion.] I bought this a week before Christmas and put it together fir my grand daughter on December 27 and by December 30 the elevator had already stopped working. The string would get stuck and then would go slow and now it does not do anything. This dollhouse cost a lot of money for everything not to function properly…
Response from shop.mattel.comBy Mattel, Consumer Services, January 9, 2018
We're so sorry for this! Our Consumer Services Team would be happy to help you! You can find our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Elevator
on January 6, 2018
Posted by: hopetessa
from Adrian,MI
I bought this for my daughter for Christmas.i put it together on Christmas morning and by the end of the the day, the elevator had broke. The string keeps getting cought. If had to fix about 4 times since then. I played alot of money for this product and I was hoping it would be more durable.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 9, 2018
Our team would be happy to help you with the elevator! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2sUbo6E
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Only toy my little girl wanted
on November 1, 2017
Posted by: Scoobie6148
from Ohio
I bought this last Christmas(2016). My little girl just loves! She plays with it every day.It does take some time to assemble but worth it. I was a little disappointed in the quality for the price and then the elavator stopped working in a few days,I keep thinking I fix it but still doesnt go up and down with ease and comes off. She still loves it so I'm giving 4 stars for that reason. I'm hesitant to buy another one.
Response from shop.mattel.comBy Mattel, Consumer Services, November 2, 2017
We're sorry that you're having issues with the Barbie Dreamhouse! Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
3
broken table already
on August 1, 2017
Posted by: kpawloski27
from Michigan
I just purchased this house and assembled last night for my daughter. The multifunction table does not work at all even after switching batteries multiple times and trying to switch the top. How disappointing. I looked at the part available and this part is not even available. This was a main reason we bought this house was for this and its broken. How can a new one be sent to me and can additional ones be purchased
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, August 3, 2017
We're very sorry about the issues you're having with the Barbie Dreamhouse! Our Consumer Services would be happy to help! Support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST at 800-524-8697
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Christmas present
on December 26, 2017
Posted by: Suzy1
I put this together in 2.5 hours instructions not easy to follow. The chandelier broke after install. The toilet does not make sounds every time and hard to attach properly. Fitting loosely. The garage door sticks and you have to use your hand at bottom and lever to lift open. Have not used elevator yet. Really bummed considering price.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 29, 2017
We apologize for the considerable disappointment the Dreamhouse has caused for your family! This is not the experience we wanted you to have with one of our toys, and our team would like the opportunity to help right away. Please give them a call at 800-524-8697.
Written by a customer while visiting shop.mattel.com