Customer reviews from Mattel Shop
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
1
Missing accessories
on November 23, 2021
Posted by: Anneann1425
from Palm Harbor, Fl
[This review was collected as part of a promotion.] My daughter just received the 2015 Barbie dream house for her birthday. As we were getting everything out of the box we noticed all the accessories are missing. The box came completely sealed, it did not look like used or that someone had opened it before. We feel really bad asking the person that gave it to her, to replace it or where they purchased it , as it was a birthday gift. So sad my daughter won’t be able to play with her new toy, since is missing the accessories.
Response from Mattel ShopBy Mattel Consumer Services, Mattel Consumer Services, November 24, 2021
We're sorry to hear all the accessories were missing from your Dreamhouse. For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Cheap
on April 24, 2021
Posted by: Megs6388
from Michigan
Bought one from a garage sale, very glad we did not pay full price. Very cheaply made, plastic very fragile. Had a few broken parts when we purchased but I realized why once we got it home and started playing with it.
No, I would not recommend this to a friend.
Response from Mattel ShopBy mattel, April 26, 2021
We do our best to stock replacement parts for our products! Give us a call so we can look into availability for you. Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
5
The best
on March 23, 2021
Posted by: Bessyworld
from Angleton
This is the best toy that l got in my entire life,,,,,
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
2
ITS OK
on December 17, 2020
Posted by: Master Summer
from M.T.
My kid dues not play with it but you should give it to your kid I recommend it for kids 5- also it does not have very much detail and color on the back
I would recommend this to a friend!
Response from Mattel ShopBy mattel, December 18, 2020
We're sorry for your disappointment! Thank you for your feedback!
Written by a customer while visiting Mattel Shop
Customer Rating
3
Bad elevator, Bad garage door
on December 2, 2020
Posted by: Roxy8
from Denver, Colorado
Daughter recieved this as a gift and the elevator is very hard for her to work and the garage door keeps coming off the tracks. For the price, you would think little things like this would be more sturdy. I remember having one as a little girl and it was better made.
No, I would not recommend this to a friend.
Response from Mattel ShopBy mattel, December 4, 2020
We're sorry your garage door keeps coming off the tracks! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
2
Bad elevator!!
on November 25, 2020
Posted by: Mom561
from Florida
My daughter just received this a birthday present. By the second day of playing with her elevator is already broken. The string is extremely loose and sticking out. Very disappointed.
Response from Mattel ShopBy mattel, November 27, 2020
We're sincerely sorry your elevator is no longer working! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Bad House
on October 21, 2020
Posted by: i hate this
from ny
I bought this for my daughter's bday and the next day she played with it and most pieces were to either included or broken.
No, I would not recommend this to a friend.
Response from Mattel ShopBy mattel, October 23, 2020
We're sincerely sorry for your disappointing experience! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
horable my dauhter hates it
on October 8, 2020
Posted by: best grandpa
haroble my son's worst purchase my grand daughter hates it she made us sell it she hates it
No, I would not recommend this to a friend.
Response from Mattel ShopBy mattel, October 9, 2020
We're sincerely sorry for your family's disappointment! If you still have the Dreamhouse, and are experiencing any quality issues, reach out to our Customer Service team. We're always happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop