Customer reviews from shop.mattel.com
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
3
Disappointed
on January 10, 2017
Posted by: Mssaballo
from Miami, FL, United States
I bought this house for my daughter online but the elevator isn't working properly. It gets stuck to go up and down aside the fact that it's broken. The garage door stays stuck and falls whenever she tries to open it.
Response from shop.mattel.comBy Mattel, Consumer Services, January 12, 2017
We apologize for the disappointment this must have caused. We would like the chance to help immediately. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
2
The quality is horrible
on May 21, 2019
Posted by: Disappointedformygirl
from Maineville, Oh
I’m very disappointed that I spent so much money on this house and within a year of owning it the elevator and garage door doesn’t function. Save yourself the headache and find a different house.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, May 22, 2019
This is not the experience we’d like you to have with our products. Please give our team a call at 800-524-8697. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
My Granddaughters special request
on July 10, 2017
Posted by: BestPappy1
from Clemson, SC, United States
My wife and I purchased this for our granddaughter for Christmas. She SPECIFICALLY requested THIS house. She played with this house only a few times before the elevator broke, the string is falling out of the housing. She wants her pappy to fix it. And now the toilet doesn't work. I would love to purchase another sink fixture to attach to the other fixtures like the grill, fan and fish tank.
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, July 12, 2017
We're very sorry to hear that this happened with your granddaughter's house! Our Consumer Services team would be happy to help right away. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
5
amazing interactive product
on January 26, 2018
Posted by: cookie05
from chicago il
[This review was collected as part of a promotion.] when I took this product out of the box it was a lot of assembly but in the end I new this was one of the best products I've bought it was worth every dollar I spent
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Love it !
on March 28, 2020
Posted by: Ronnetta93
from Houston Texas
I bought this last week for my daughter and she has fallen completely in love with it we are looking to buy her one more she is obsessed with Barbie thank you so much !!!!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Frustrated
on January 22, 2018
Posted by: 2Mykel
from Rancho Cucamonga, CA
I bought this for my Granddaughters for Christmas. They were so excited to get it. That's all they had on their list! However, I'm so frustrated if it hadn't taken so much to assemble it, I'd return it! That would break their hearts but we have had so many issues. First, the stickers just won't stay put; The garage door continually gets stuck and has to be forced up. The girls can't park their Barbie convertible in it because they're afraid that they will break it; The toilet does not make any sounds; We've changed batteries and still can't make the smart accessories work. My husband has had to check the elevator several times because it keeps getting stuck.
It's a beautiful Dream House! Even with all the problems, I have to admit the girls spend hours playing with what does work. I can only imagine how entertained they would be if we could get it fully functional. I'm so surprised that a Dream House with the Mattel name on it is becoming such a nightmare.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 23, 2018
We're sorry to hear about these issues! We have a team that would be happy to help. They can be reached by phone at 1-800-524-8697, and are available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Not worth the money
on April 23, 2018
Posted by: Chellz1106
from Ohio
I bought this as a gift for my daughter , The only big gift she got and it’s broke the elevator keeps breaking and the garage door won’t stay on, sad thing is it’s beautiful and my daughter loves it broke or not but I’m going to return it because the best parts isn’t functioning
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, April 24, 2018
We're sorry to hear this is! Please give us a call at 800-432-5437. Support is available Mon.- Fri. from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
My daughter loves but........
on December 29, 2016
Posted by: Jbenson
from TN, United States
We purchased for our daughter for Christmas. She was very excited. It was easy t9 assemble considering. After playing for hours, the elevator cord broke and no longer works!! Really frustrating....
Response from shop.mattel.comBy Mattel, Consumer Services, January 3, 2017
We apologize for the frustration and disappointment this has caused, and we would like the opportunity to help in any way that we can! Please reach out to our Consumer Services team for assistance. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com