Customer reviews from shop.mattel.com
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
4
Good product
on November 3, 2016
Posted by: priyar1
from austin
good product to buy................................................................!!!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
broken pool
on January 4, 2017
Posted by: magaly
from Plainfield, NJ, United States
my princess loves her Barbie house but she is sad because she cant use the pool because its broken. I think this product should be pack better. there was one of the clips of the house that was broken but when you put the house together you cant really tell its broken I just hope the house don't break. I looked everywhere to exchange her house with out luck they where sold out everywhere! I wish I can get the pool replace!
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, January 9, 2017
We're so sorry for your disappointment. We'd be happy to help you with this. Please reach out to our Consumer Services team for assistance. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Broken elevator
on November 15, 2018
Posted by: Barbieblastfromthepast
from WV
I bought this for my 4 y/o last year for Christmas. It was easy to put together, but a bit time consuming. There are LOTS of little pieces that eventually end up lost, but she loves it regardless. My Little one is gentle with her toys and used the elevator infrequently, but it has since started to jam up and no longer elevates through the entire range/height of the house when it does work. I’m disappointed for the price and wish I would’ve gone with the Kid Kraft wooden dollhouse.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, November 16, 2018
We're sorry to hear about your Dreamhouse elevator! Our Consumer Services team would like the opportunity to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Not worth it
on May 17, 2018
Posted by: Lalamomma
from Ontario canada
I bought the Barbie Dreamhouse for my daughter's birthday with high expectations and I've been let down the elevator keeps breaking and things keep falling apart on it for the price that it is I did not think that this would happen I am very disappointed and I would appreciate it if they would replace it I do not recommend this product unfortunately
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, May 18, 2018
We apologize for the disappointment. Our Consumer Services team would be happy to help! Please give them at a call at 800-432-5437, support is available Mon-Fri, from 9AM-6PM EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
2
on November 1, 2017
Posted by: Brand
from Pennsylvania, United States
[This review was collected as part of a promotion.] We bought this for my daughter's birthday we had a problem with the garage door opener..tge door gets jammed easily
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, November 2, 2017
We're sorry that you're having issues with the Barbie Dreamhouse! Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Every Girls Dream
on April 2, 2016
Posted by: BunnyDidIt
from San Diego, Ca
My MIL bought this house for my daughter for Christmas. For the most part it has been a dream come true. It does take a little time to put it all together and I recommend using the instructions to reduce time putting it together. There are a lot of little pieces. If you have a younger child (ours is 3 so we did this) that you sort through the small pieces and decide with ones you would like them to have (read as what you want to keep track of) and what you want to hold in reserve for a later time. My daughter's favorite feature is the flushy doll potty. There is a known issue with the elevator where the sting comes off of the pully fairly easily after a while. This is caused because the string stretches out with use. It is an easy fix once it happens you can take it apart with a screw driver and short the string. since I did this I have had no issues. There is a pieceof the garage at the top that falls off a lot but meh it isn't important to function. I loved that the doll house came fully furnished and that you can use a phone in the tv for your dolls to watch shows.
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
garage dreamhouse
on August 14, 2018
Posted by: Gerson03
from Boca Raton
My daughter is very happy with this house and I want to buy the Volkswagen car that opens the doors but I'm not sure if it fits in the garage of the dreamhouse. thank you very much..!!!
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, August 15, 2018
Our Barbie Beach Cruiser (model number CJD12) will fit inside this Dreamhouse!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
On The Fence
on February 1, 2017
Posted by: MamaBear4
from Minnesota, United States
We bought our 7 year old daughter this for her birthday and within a couple of days the elevator stopped working, string is hanging out and it will not go up or down. I spent more money to receive a quality doll house to only have it break 2 days later. I spoke with customer service and they are sending us a new piece/elevator. I hope it fixes the problem.
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, February 3, 2017
We're sorry to hear that this Dreamhouse has not met your family's expectations. We'd be happy to help. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com