Customer reviews from shop.mattel.com
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
4
Buy another sink?
on January 7, 2017
Posted by: QuickDraw
from Chicago, IL, United States
Is there a way to buy the multi-use sink? Would love to keep it attached to the toilet, and have another for the other features.
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, January 10, 2017
We'd be happy to help you with this. Please reach out to our Consumer Services team for assistance. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Disappointed disabled Mom
on January 9, 2018
Posted by: Brain Tumor Mom of 2
from Arizona
I know for some people it’s not a lot, but as a single Mom of 2, permanently disabled with a brain tumor, it took me over a year saving to buy this for my little girl. Unfortunately, we’ve had quite a few small issues(stickers not staying on, the fridge door won’t stay shut) and 2 big problems since we put it together. The garage door has a spot where it sticks so you literally have to force it to open, which has basically turned me into a human garage door opener since she’s afraid to break it. And even though I’ve already changed the batteries twice, the “smart table” just stopped working altogether today. I am very disappointed that something with as much history as the Barbie Dream House hasn’t been much of a dream at all.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 11, 2018
We're sorry to hear this! Our team would be happy to assist you and your family. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Unimpressed
on December 26, 2016
Posted by: Dee U
from Texas, United States
Ours came from an online retailer who usually has impeccable service, and our delivery drivers are quite professional (no past problems). The box had a gaping hole in it (my driver was dismayed!) and when we started assembly Christmas eve it became evident parts were missing and damaged. The toy's plastic is flimsy, and didn't stand up to handling when shipping. Pre-installed stickers were gouged in the package, several accessory parts were missing, and an upper floor has a warped and busted window-frame/support. Like even if I could successfully glue the broken frame back together, it wouldn't hold because the piece is bowed and warped.
The instruction sheet is REALLY simple, but skips all the smaller items (cereal box, juice cans, milk cartons, and a few other things.) It also isn't very helpful in identifying parts (removable part number labels that follow an expanded diagram would be nice.) There is an online tutorial video for the assembly but the lady goes pretty much by the leaflet so all the things that misses, she does too. Other than handling and quality issues, the layout and design are pleasing and the size is perfect for two young children to play cooperatively. But that is the only positive right now, that it is too exciting for them to be as bummed as I am about the quality and damage.
The instruction sheet is REALLY simple, but skips all the smaller items (cereal box, juice cans, milk cartons, and a few other things.) It also isn't very helpful in identifying parts (removable part number labels that follow an expanded diagram would be nice.) There is an online tutorial video for the assembly but the lady goes pretty much by the leaflet so all the things that misses, she does too. Other than handling and quality issues, the layout and design are pleasing and the size is perfect for two young children to play cooperatively. But that is the only positive right now, that it is too exciting for them to be as bummed as I am about the quality and damage.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2016
We sincerely apologize for any disappointment or frustration this has caused. Our team would like to help as soon as possible. Please contact our Consumer Services team at your earliest convenience. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Love the house... except
on December 30, 2016
Posted by: Anonymous
from Dixon, IL, United States
Bought this item for my daughter for christmas..easy assembly and my daughter loves it. Just today she went to play with it and the elevator is getting stuck and doesn't want to go up or down :(
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, January 3, 2017
We're very sorry to hear about the problems your daughter is having with the elevator. Our team can definitely help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Broken Elevator/ No Stickers
on January 16, 2018
Posted by: GingerShep
from Raleigh, NC
Bought this for Christmas and the elevator is broken/ jams 9/10 times and it did not come with any of the stickers it was supposed to. Not worth the money.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 17, 2018
We're sorry to hear this! Our Consumer Services team would be happy to assist you. Our team is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. at 1-800-524-8697.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Awesome house but bad elevator
on April 6, 2019
Posted by: Loni21
from Palm Bay, FL
Overall this was a great product. Comes with many features. My daughter LOVES all things Barbie especially this dollhouse but unfortunately after putting the entire thing together we realized the elevator didn't work. She didn't even get the chance to play with the elevator not one time. The one we received must have been defective because the strings are very loose and we have tried countless times to fix it and it just wont repair. The elevator not working still upsets her but besides that she very much enjoys the Dreamhouse. Also, the garage door is hard to open and close. It gets jammed a lot but it still works.
I would recommend this to a friend!
Response from shop.mattel.comBy Consumer Services, April 8, 2019
We apologize for the disappointment. For assistance, please give our team a call at 800-524-8697. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Good< But not GREAT
on September 7, 2016
Posted by: Mommy2158
from Dayton, OH
[This review was collected as part of a promotion.] My daughter loves this, She loved it from the moment she has seen it. It is a beautiful house and the details are magnificent. I find myself wanting to play with it. What I do not like it the quality, The could def improve the quality of the elevator. That has been broken since taking it out of the box. She still plays with it. It still looks nice.
Cons: Not durable
I would recommend this to a friend!
Response from shop.mattel.comBy Consumer Services, September 8, 2016
We're sorry to hear about the issues you've had with the elevator. This was not the type of experience we wanted you to have with one of our products, and our team would like to assist immediately. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Best Barbie House
on April 4, 2016
Posted by: Anonymous
from Ogden, UT
[This review was collected as part of a promotion.] My girls ages 11 and 5 absolutely love their new Barbie house. The instructions were easy to read and it didn't take very long to put together. The pieces went together easily and it's sturdier than I expected. They love all the kitchen accessories and especially the elevator. It works well and seems well designed to handle lots of use. The pool that flips down off the garage was an added bonus they love as well. All 3 of my girls will get lots of use out of this for years to come.
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com