Customer reviews from shop.mattel.com
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
2
Smart accessory broken
on December 25, 2017
Posted by: KiriJo10
from Wyoming
Bought this for our daughter for Christmas and the “smart” accessory doesn’t work. The toilet sound only works every so often and the pieces to click onto the top don’t work at all. Very disappointed. If the smart accessory worked I would give this more stars.
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2017
We're sorry to hear that this is not working. Our team would be happy to help you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Bad elevator garage and pink little drapes
on January 21, 2019
Posted by: Melissa0488
from LA, CA
Bought this for my daughter a year ago, almost immediately I was fixing the elevator, after about 10x I gave up on it. Garage isn’t as horrible but not good enough for he price point. The drapes just roll up like straws and are useless. You’d think after all the negative reviews they would remedy the situation, maybe issue re call or offering a replacement elevator that would work better, I dunno. Just seems like they didn’t have kids play with it before making them and actually selling them. Other that that seems sturdy.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 22, 2019
Our team would be happy to help! When you're able to, please reach out to us directly for assistance. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com
Customer Rating
5
great toy
on May 9, 2018
Posted by: gian
from west covina ca
[This review was collected as part of a promotion.] my kids loves this toy and all their other barbie toys, is it possible to order another set of stickers for this particular barbie house model? for some reason we cant find the ones included in our purchase. thanks
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, May 10, 2018
The best thing to do is reach out to our Consumer Services team, as they can check on the availability for you! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Not so happy
on October 27, 2018
Posted by: Ktaylor92
from Port Huron mi
[This review was collected as part of a promotion.] I bought this for my daughter birthday
Put it all together the toilet is hard for her to push the bottom down the garage door is hard to open
Put it all together the toilet is hard for her to push the bottom down the garage door is hard to open
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, October 29, 2018
Sorry to hear you're having multiple issues with your Dreamhouse. Our Consumer Services team would like the opportunity to help. Phone support is available at 800-524-8697, from Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Not worth the money!
on February 4, 2017
Posted by: pchybr
from Hickory, KY
I bought the Barbie Dreamhouse for my grandaughter and even spent a little extra and bought 3 extra of the electronic stands for the fan, aquarium and grill. Within a few weeks the elevator is no longer working and the string is hanging out. Can't figure out how to fix it
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, February 6, 2017
We're sorry to hear about the problem's your granddaughter is having with her Dreamhouse! This is not the experience we wanted for her, and we'd be happy to help right away. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Elevator is terrible!
on December 25, 2018
Posted by: SAparent
from San Antonio
The elevator is poorly constructed for the target age. Broke within 10 minutes on Christmas morning.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, December 26, 2018
We're so sorry to hear you're having an issue with the elevator on your Barbie® Dreamhouse®. If you contact our team they would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting shop.mattel.com
Customer Rating
2
One very upset girl on Christmas day
on December 27, 2017
Posted by: Donah59
from Scotland uk
[This review was collected as part of a promotion.] Bought this for my 9 year old daughter ..disappointed to say the least ..kitchen unit is all buckled and the doors wont close properly also the lift doesn't work properly keeps catchin and jammimg ..garage door is stiff an keeps sticking ..for the price we paid I expected it to at least work properly
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 30, 2017
We're so sorry to hear this! Our team would be happy to help you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Were does stickers #3 & 4 go? Thanks
on June 1, 2018
Posted by: Ocfa
from Unionky
Help were do stickers #3 & 4 go?
Thank you for your help
Thank you for your help
I would recommend this to a friend!
Response from shop.mattel.comBy Mattel, Consumer Services, June 4, 2018
The fruit labels should be applied on the gray cans/cylinders.
Written by a customer while visiting shop.mattel.com