Customer reviews from Mattel Shop
Mattel - Barbie Dreamhouse - Pink
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
82
4 Stars
23
3 Stars
13
2 Stars
12
1 Star
10
80%of customers recommend this product.
(
106 out of
133)
Customer Reviews for Mattel - Barbie Dreamhouse - Pink
Customer Rating
5
great
on October 8, 2020
Posted by: eden
My daughter loves this I wish I had it when I was a kid I love it like my daughter she was so happy when it came set up very easy plays all day best ever!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
5
Barbie Dream!
on April 13, 2020
Posted by: Mommyny
from Ny
My 6 year old daughter is loving her Barbie Dream house. The set up wasnt that hard. She plays for hours. Its big but a great size in the playroom. The colors and accesories are soo cute. Best investment!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
5
Love it !
on March 28, 2020
Posted by: Ronnetta93
from Houston Texas
I bought this last week for my daughter and she has fallen completely in love with it we are looking to buy her one more she is obsessed with Barbie thank you so much !!!!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
2
The quality is horrible
on May 21, 2019
Posted by: Disappointedformygirl
from Maineville, Oh
I’m very disappointed that I spent so much money on this house and within a year of owning it the elevator and garage door doesn’t function. Save yourself the headache and find a different house.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, May 22, 2019
This is not the experience we’d like you to have with our products. Please give our team a call at 800-524-8697. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
4
Awesome house but bad elevator
on April 6, 2019
Posted by: Loni21
from Palm Bay, FL
Overall this was a great product. Comes with many features. My daughter LOVES all things Barbie especially this dollhouse but unfortunately after putting the entire thing together we realized the elevator didn't work. She didn't even get the chance to play with the elevator not one time. The one we received must have been defective because the strings are very loose and we have tried countless times to fix it and it just wont repair. The elevator not working still upsets her but besides that she very much enjoys the Dreamhouse. Also, the garage door is hard to open and close. It gets jammed a lot but it still works.
I would recommend this to a friend!
Response from Mattel ShopBy Consumer Services, April 8, 2019
We apologize for the disappointment. For assistance, please give our team a call at 800-524-8697. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
3
Bad elevator garage and pink little drapes
on January 21, 2019
Posted by: Melissa0488
from LA, CA
Bought this for my daughter a year ago, almost immediately I was fixing the elevator, after about 10x I gave up on it. Garage isn’t as horrible but not good enough for he price point. The drapes just roll up like straws and are useless. You’d think after all the negative reviews they would remedy the situation, maybe issue re call or offering a replacement elevator that would work better, I dunno. Just seems like they didn’t have kids play with it before making them and actually selling them. Other that that seems sturdy.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, January 22, 2019
Our team would be happy to help! When you're able to, please reach out to us directly for assistance. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Shop
Customer Rating
2
Elevator is terrible!
on December 25, 2018
Posted by: SAparent
from San Antonio
The elevator is poorly constructed for the target age. Broke within 10 minutes on Christmas morning.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 26, 2018
We're so sorry to hear you're having an issue with the elevator on your Barbie® Dreamhouse®. If you contact our team they would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting Mattel Shop
Customer Rating
3
Broken elevator
on November 15, 2018
Posted by: Barbieblastfromthepast
from WV
I bought this for my 4 y/o last year for Christmas. It was easy to put together, but a bit time consuming. There are LOTS of little pieces that eventually end up lost, but she loves it regardless. My Little one is gentle with her toys and used the elevator infrequently, but it has since started to jam up and no longer elevates through the entire range/height of the house when it does work. I’m disappointed for the price and wish I would’ve gone with the Kid Kraft wooden dollhouse.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, November 16, 2018
We're sorry to hear about your Dreamhouse elevator! Our Consumer Services team would like the opportunity to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Shop