I purchased this item as a replacement for the holster that failed. It was received quickly which was appreciated. However, the holster actually broke in half after the little nubs under the thumb tab (which holds the case in the holster) sheared off. Even though the holster got a lot of use it seems like, for the money I paid, it should have lasted longer than 2 1/5 years. I would recommend this brand to friends, but with the caveat that it may not last as long as one might believe.
Changing the case so it only goes into the holder one way is partially a RIP off for the cost
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 9, 2021
Hi, Dave!
We're sorry to hear that you've run into troubles with your Defender Series case! It's odd to hear that your holster isn't allowing your device to go into it multiple ways, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.
I bought this about a month ago maybe two and I am very happy with the product I would recommend it to anyone and I do once again thank you very much for such a sturdy and well-built product