Customer reviews from otterbox.com
OtterBox - Defender Series Realtree Case for Samsung Galaxy S8 - Xtra camo
Average customer rating
4.2
(528 Reviews)
Rating breakdown 528 reviews
5 Stars
312
4 Stars
105
3 Stars
42
2 Stars
25
1 Star
44
85%of customers recommend this product.
(
406 out of
479)
Customer Reviews for OtterBox - Defender Series Realtree Case for Samsung Galaxy S8 - Xtra camo
Posted by: Torsten
Verified Purchase:Yes
Just like previous Defender series cases, this case is great. Somehow it seems less bulky and more pocket-friendly than the defender case I had on my S7, while still offering the same level of protection. I find it pretty cool too how it is a highly very protective case that doesn't impede the use of even the edge of the screen.
Obviously the case does not have a built in screen protector - but the screen of the phone is curved, so what do you really expect...
Overall a very good case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Azerith
Verified Purchase:Yes
Always purchased one of these for every phone, great insurance plan. Only disappointing part to this one is it does not include the front glass cover. I would have hoped they figured out how to include this on a curved screen. Aside from that great product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chicky
Verified Purchase:Yes
Brought a case hoping it had a cover over the screen after reading the web site again i realized it did not in clude it
Sent the case back wishing i could get onther with cover for screen was disapointed there is no such thing ☹
Sent the case back wishing i could get onther with cover for screen was disapointed there is no such thing ☹
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, July 10, 2017
Hi Chicky,
We are sorry for the misunderstanding with your Defender case purchase. We did our best to inform people of the screenless design with both text and pictures.
We promise you that we did not make this decision lightly. It was only after extensive research, customer feedback and testing that we came to the conclusion that this layout would give our customers the best protection and function for this infinity screen device.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry for the misunderstanding with your Defender case purchase. We did our best to inform people of the screenless design with both text and pictures.
We promise you that we did not make this decision lightly. It was only after extensive research, customer feedback and testing that we came to the conclusion that this layout would give our customers the best protection and function for this infinity screen device.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Adam
Verified Purchase:Yes
The case is another great product to protect the edges of the Galaxy S Series. Every upgrade I purchased, I coupled with Otterbox's Defender Series case for ultimate protection. This last upgrade was no different. However, I'm using the Galaxy S8+ now and the case no longer has a built in screen protector. I'm not totally pleased with this lack of screen protection. The Alpha Glass I purchased for the phone is absolutely garbage so I'm no longer using that with this case. I can't honestly give this case a higher review unless the screen protection could be built in like every other Defender case I've purchased in the past.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service team, July 17, 2017
Hi Adam,
Thanks for being a fan of our Defender cases over the years. We are sorry that the screenless design on the Defender for the Galaxy S8+ is letting you down. We did not make this change without extensive research, customer feedback and testing. We found that this layout will provide the best for both protection and function with this infinity screen device.
It is odd that this Alpha Glass did not work out for you. We certainly want to get some details so that we can help. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service team
Thanks for being a fan of our Defender cases over the years. We are sorry that the screenless design on the Defender for the Galaxy S8+ is letting you down. We did not make this change without extensive research, customer feedback and testing. We found that this layout will provide the best for both protection and function with this infinity screen device.
It is odd that this Alpha Glass did not work out for you. We certainly want to get some details so that we can help. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service team
Written by a customer while visiting otterbox.com
Posted by: Matticus67
Verified Purchase:Yes
Bought it about a month ago and I do like the case a lot I wish it came with a screen protector though so I can feel better about my curved screen
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: W perez
Verified Purchase:Yes
I bought thinking it was like all of the other cases I have bought in the past from otter box. Supper disappointed that it did not come with the screen protector built-in like all others
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 21, 2017
Hi W perez,
We are sorry for the misunderstanding with your Defender case purchase. We did our best to point out the screenless design on this Galaxy S8+ Defender with both text and a photo.
If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry for the misunderstanding with your Defender case purchase. We did our best to point out the screenless design on this Galaxy S8+ Defender with both text and a photo.
If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dayripper
Verified Purchase:Yes
good case but a few drawbacks.cant use wireless charging with case on. but other than that its a nice case and really protects your phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Priscilla
Verified Purchase:Yes
I love the camo but it doesn't have a screen protector built in. You have to buy a separate one and the one they sell on here is very expensive. I don't like it at all! Paying that much for a case and don't get a screen protector That's insane!!!!! I am soooo glad my husband got one for christmas and it's not an otterbox!!! If someone doesn't want the screen protector built in then there needs to be an option to not have it!!! But on my phone I want it!!! I have an otterbox on my phone and it has the built in screen protector if I have to have another case and it doesn't come with a screen protector I am not buying it!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2018
Dear Priscilla,
We sincerely apologize that you're feeling so let down by our screenless approach to the Galaxy S8 Defender series. We sincerely feel that placing an integrated screen protector over the infinity display could result in hindrance around the curved edges of the phone screen, and we did not want to diminish the overall experience for the customer. Rest assured, the Defender unit is still extremely protective without the built-in plastic shield, but we completely respect your decision to go in a different direction based on preferences, and we hope that this experience does not turn you away from OtterBox forever. If you have any additional questions, please always feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!
Regards,
OtterBox Customer Service Team
We sincerely apologize that you're feeling so let down by our screenless approach to the Galaxy S8 Defender series. We sincerely feel that placing an integrated screen protector over the infinity display could result in hindrance around the curved edges of the phone screen, and we did not want to diminish the overall experience for the customer. Rest assured, the Defender unit is still extremely protective without the built-in plastic shield, but we completely respect your decision to go in a different direction based on preferences, and we hope that this experience does not turn you away from OtterBox forever. If you have any additional questions, please always feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com