Replaced the holster because I thought that was the problem and my phone feel in the snow and didn't find it for hours till the snow switched to rain and uncovered it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 20, 2019
Hi, Tim!
We're sorry to hear that your Defender Series holster isn't keeping your phone secure! We'll be sure to pass your feedback along. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement belt clip. Give us a ring at 1-855-688-7269, and we can get a warranty claim started for you.