Customer reviews from otterbox.com
OtterBox - Defender Series Realtree Case for Samsung Galaxy S8 - Xtra camo
Average customer rating
4.2
(528 Reviews)
Rating breakdown 528 reviews
5 Stars
312
4 Stars
105
3 Stars
42
2 Stars
25
1 Star
44
85%of customers recommend this product.
(
406 out of
479)
Customer Reviews for OtterBox - Defender Series Realtree Case for Samsung Galaxy S8 - Xtra camo
Posted by: David
Verified Purchase:Yes
I've had this case for a few weeks now, and I have to say that I'm pretty pleased with it. I've dropped my phone a few times and it's done a great job of protecting it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cam Lewis
Verified Purchase:Yes
I bought my otterbox for my s8 plus really enjoying it. And as soon as I put it on, I touched the sides and it was like this squeaky sound like it's not on correctly. So I took the case off and put it back on and it still makes that sound. So if you can handle that squeaky sounds get the case you won't regret it. But if you can't then not for you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ZAINI
Verified Purchase:Yes
I BROUGHT IT LIKE TWO WEEKS AGO AND I REALLY LIKED THE SHAPE ANS TEXTURE OF IT.
BUT COMPANY SHOULD HAVE TO DO SOMETHING WITH PIRCE OF IT.
THANKX
THANKX
Written by a customer while visiting otterbox.com
Posted by: Disappointed Tom
Verified Purchase:Yes
Disappointed defender unavailable w lens protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gnewtton
Verified Purchase:Yes
Nice case, but no screen protector. I like the color and ruggedness of the case, but I was not happy that it had no screen protection. I may not have read closely enough, it may say that it does not. However, the video and pictures show that one came with it, as well, there was no decrease in price. I've had 8 to 10 otterboxes and they have done well. I just have to now find a screen protector that will work with the case, or another company that can make both.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 6, 2017
Hi Gnewtton,
We are sorry for the misunderstanding with your Defender case purchase. We do our best to point out the new screenless design with both text and a photo. Nowhere on our Galaxy S8 web page do we show it coming with a screen protector.
We promise you that we did not make this decision lightly. It was only after extensive research, customer feedback and testing that we came to the conclusion that this layout would give our customers the best protection and function for this infinity screen device.
We do offer an Alpha Glass screen protector that works impeccably with this case. Check out the link below for more information on that tempered glass option.
http://www.otterbox.com/en-us/galaxy-s8/alpha-glass-screen-protector/sam38-galaxy-s8.html
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
We are sorry for the misunderstanding with your Defender case purchase. We do our best to point out the new screenless design with both text and a photo. Nowhere on our Galaxy S8 web page do we show it coming with a screen protector.
We promise you that we did not make this decision lightly. It was only after extensive research, customer feedback and testing that we came to the conclusion that this layout would give our customers the best protection and function for this infinity screen device.
We do offer an Alpha Glass screen protector that works impeccably with this case. Check out the link below for more information on that tempered glass option.
http://www.otterbox.com/en-us/galaxy-s8/alpha-glass-screen-protector/sam38-galaxy-s8.html
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: FUNN
Verified Purchase:Yes
I bought it on line wasn't the same. No glass protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 22, 2019
Hi there, Funn!
We're sorry to hear that your experience with that Defender Series case wasn't as enjoyable as you hoped! In order to achieve unhindered touch reactivity, our Otter Engineers determined that the best way to design this case was without the classic built-in screen protector. That being said, our tests have shown that this case is as protective as its predecessors!
If you're interested in an added level of screen protection, we'd suggest checking out Alpha Glass, here: https://www.otterbox.com/en-us/galaxy-s8?prefn1=series&prefv1=Alpha%20Glass
Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
We're sorry to hear that your experience with that Defender Series case wasn't as enjoyable as you hoped! In order to achieve unhindered touch reactivity, our Otter Engineers determined that the best way to design this case was without the classic built-in screen protector. That being said, our tests have shown that this case is as protective as its predecessors!
If you're interested in an added level of screen protection, we'd suggest checking out Alpha Glass, here: https://www.otterbox.com/en-us/galaxy-s8?prefn1=series&prefv1=Alpha%20Glass
Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Winky007
Verified Purchase:Yes
Not really happy with the s8 plus case , the rubber doesnt stay down on any of them and theres no screen protector, alot of money for little quality! Im a long time otterbox user n never been this disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 3, 2017
Hi Winky,
We are sorry that this Defender case is giving you some trouble. True, this Defender was designed without a built in screen protector. After extensive research, including customer feedback, we decided that this layout would provide the best balance of protection and function for this infinity screen device.
We certainly want to get more details on the rubber issue so that we can help out. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Defender case is giving you some trouble. True, this Defender was designed without a built in screen protector. After extensive research, including customer feedback, we decided that this layout would provide the best balance of protection and function for this infinity screen device.
We certainly want to get more details on the rubber issue so that we can help out. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Great idea design
on April 27, 2017
Posted by: Mr Peterbilt
This is the 9th defender series otter box that I have bought. Very satisfied with the design but very disappointed with it not having a screen protector. I've dropped my galaxy notes 1,2,3,4 and 5 from off my lap down to the ground out of my 18 wheeler. Pick it up dust it off and keep going. Pretty sure I won't be able to that with this one. Please come out with a case with a screen protector, that why I only have 3 stars.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, April 28, 2017
Hi Mr Peterbilt,
Thanks for your feedback and for being a fan of our Defender cases over the years! We are sorry that the screenless design on this Defender case for the Galaxy S8+ is not completely winning you over.
We made this change to give you the best possible interaction with the infinity screen. This design will also allow to add the Alpha Glass screen protector to the Defender for the first time.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Thanks for your feedback and for being a fan of our Defender cases over the years! We are sorry that the screenless design on this Defender case for the Galaxy S8+ is not completely winning you over.
We made this change to give you the best possible interaction with the infinity screen. This design will also allow to add the Alpha Glass screen protector to the Defender for the first time.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com