Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S8 - Prickly pear
Average customer rating
4.1 out of 5
4.1
(122 Reviews)
Open Ratings Snapshot
Rating breakdown 122 reviews
5 Stars
66
4 Stars
25
3 Stars
15
2 Stars
6
1 Star
10
81%of customers recommend this product. 
(
94 out of 116
)
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Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S8 - Prickly pear
Customer Rating
4 out of 5
4
Good case
on October 9, 2017
Posted by: Estella
Verified Purchase:Yes
The side buttons are too hard To press but you kind of get used To it... i wish they were smoother To press... the rest of the case is shiny and solid and I love it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Nice
on October 25, 2017
Posted by: Crystal
Verified Purchase:Yes
The statist is cool because it's really glittery. The downside is the buttons on the side are very hard to press.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 26, 2017
Dear Crystal,

We're so excited that you're enjoying the beautiful design of the Galaxy S8 Symmetry! We apologize that the side buttons are being a little stubborn - sometimes on new cases, the buttons can be a little stiff at first, and they normally tend to loosen up over time. If the issue persists, or the tenacity becomes just too frustrating, please feel welcome to call our snazzy Otters at 1-855-688-7269, and they'll be happy to outfit you with a new warranty replacement!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Solid case, but not as shown in picture.
on December 31, 2017
Posted by: Alora
Verified Purchase:Yes
I like my glittery new phone case, but it's just glittery. The photo makes it look like there's multiple sizes of sparkles, like a starry sky. It doesn't look like a starry sky. It just looks like glitter. Luckily for me, I like glitter. Still, it's not what I expected. The case itself is well-made and solid.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2018
Dear Alora,

While we're thrilled to see that you're loving the "Stardust" design scheme for the Symmetry clear series, we apologize that it isn't quite what you expected! Although we do our best to display the most accurate representations of our cases on the website, unfortunately sometimes certain things can get lost in translation, so to speak. If you have any additional OtterBox questions, our friendly Otters are just a call away at 1-855-688-7269, and they'll be happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Buttons too hard to push and can't charge
on June 26, 2018
Posted by: Commentor
Verified Purchase:Yes
I have to take the case off just to turn to volume up and down. I have to hover over the home "button" to get the screen to turn on because I can't push the side button to turn the screen on. I understand its protects, But I dont think it's worth the hassle to get the buttons to push in. Might as well be made of cement.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 27, 2018
Dear Commentor,

Our apologies that this Symmetry series is acting a little stubborn! Stiff side buttons can sometimes happen with newer cases, but rest assured that after some time and love, those switches should start to relax and feel more comfortable. If the tenacity persists or just becomes too frustrating, just give our skilled Otters a call at 1-855-688-7269, and they'll find a quick fix!

Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Disappointed
on October 20, 2018
Posted by: Katie
Verified Purchase:Yes
I usually love Otterbox covers but I'm disappointed with this one. It's really hard to press the volume buttons and the lock button.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2018
Dear Katie,

We're so bummed to hear that this Symmetry series has been feeling a little stubborn lately! Rest assured, after some time and experience, those side buttons should start to relax and feel more comfortable. If the issue seems to persist longer than usual, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll be thrilled to help find a quick fix!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great Protection
on June 12, 2019
Posted by: CrysJB
Verified Purchase:Yes
Otter Box has protected my devices for years. I am so satisfied.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case, but slippery
on April 9, 2017
Posted by: Fizzy
The overall design of the case is very simple and looks great. The only problem that the case has is that it is very slick on the back, and can slide off of tables.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good, but needs rounder edges near finger print
on April 20, 2017
Posted by: Austin
Verified Purchase:Yes
The case adds some nice grip to the phone. Only small gripe is around the heart rate sensor and finger print sensor it could be more smooth/round on the left and right sides. Since the finger print reader is slightly oddly placed it really helps the accuracy while scanning.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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