Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S8 - Prickly pear
Average customer rating
4.1
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
66
4 Stars
25
3 Stars
15
2 Stars
6
1 Star
10
81%of customers recommend this product.
(
94 out of
116)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S8 - Prickly pear
Posted by: Atl Belle
Verified Purchase:Yes
Finding a poor selection of Otterboxes for my new phone in the Verizon Store where I purchased the phone, my daughter contacted you online. I selected a red Otterbox so I can easily see it in my black-lined purse. I received my red Otterbox in the number of days stated and in great condition.and it quickly and easily slipped around my phone. I am a very satisfied customer.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: IK30
Verified Purchase:Yes
The case itself is sturdy and attractive, however the power button is essentially useless while the phone is in the case. I have to use both hands to make it work. The volume button is slightly better but still not great.
I had my brother and husband try pressing the buttons and they had the same issue.
I had my brother and husband try pressing the buttons and they had the same issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 17, 2017
Hey IK30,
We apologize that the buttons on your Symmetry clear series are acting so stubborn! Sometimes, they can be a little stiff and nervous to protect your Galaxy S8, but after some time, they do normally loosen up a bit and feel more comfortable. If the tenacity continues or just becomes too frustrating, we'll be happy to replace that case under our warranty. Just ring up our playful Otters at 1-855-688-7269, and they'll dive right in!
Cheers,
OtterBox Customer Service Team
We apologize that the buttons on your Symmetry clear series are acting so stubborn! Sometimes, they can be a little stiff and nervous to protect your Galaxy S8, but after some time, they do normally loosen up a bit and feel more comfortable. If the tenacity continues or just becomes too frustrating, we'll be happy to replace that case under our warranty. Just ring up our playful Otters at 1-855-688-7269, and they'll dive right in!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Solid Case, Tough to manipulate control buttons
on December 20, 2017
Posted by: GalaxyUser
Verified Purchase:Yes
As always, Otter makes a great protective case. The issue I found with this one is that with the Galaxy S8's curved edges, manipulating the Power On/Off and Volume buttons on the side of the phone is very difficult, needing to apply a great deal of pressure to activate them. This may owe more to the S8's edges than to the case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2017
Hi GalaxyUser,
Sorry to hear that your buttons are giving you some grief on your Galaxy S8 Symmetry series! Every so often, the buttons on the sides of a new case can be a little rigid at first, but after some normal use, they should eventually feel more comfortable. If this issue persists, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right into a warranty replacement!
Happy Holidays,
OtterBox Customer Service Team
Sorry to hear that your buttons are giving you some grief on your Galaxy S8 Symmetry series! Every so often, the buttons on the sides of a new case can be a little rigid at first, but after some normal use, they should eventually feel more comfortable. If this issue persists, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right into a warranty replacement!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jen1
Verified Purchase:Yes
I bought a cover for a samsung s8 recently and cant press the side buttons on the phone with the cover on
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 4, 2018
Hey Jen1,
Yikes! Sorry to see that you're having trouble utilizing the side buttons on this Symmetry series! Occasionally, new case material feels a little stiff at first, but after some time and use, it should start to relax a bit. If the tenacity persists or just starts to feel too frustrating, please feel welcome to follow the link below to submit a warranty request. Our friendly Otters will be happy to send you a replacement case to get you back on track to smooth security!
https://www.otterbox.ie/en-ie/warranty-claim
Best,
OtterBox Customer Service Team
Yikes! Sorry to see that you're having trouble utilizing the side buttons on this Symmetry series! Occasionally, new case material feels a little stiff at first, but after some time and use, it should start to relax a bit. If the tenacity persists or just starts to feel too frustrating, please feel welcome to follow the link below to submit a warranty request. Our friendly Otters will be happy to send you a replacement case to get you back on track to smooth security!
https://www.otterbox.ie/en-ie/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Slowmotion
Verified Purchase:Yes
Love the sleek and clean look it has, great case and it adds to the overall look of the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ray Ray
Verified Purchase:Yes
I bought this a few weeks ago. I love the sparkles in the case and I like that it's not bulky. It fits my phone perfectly and I know if I drop my phone it will be protected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
An Otterbox Convert
on April 28, 2017
Posted by: Scotty
My new Samsung 8 is both sleek and slick, easy to drop and easy to scratch.
I needed a one piece clear protective case asap, and the clear Otterbox Symmetry case fit the bill (and the phone) perfectly.
The case molds itself to phone, and eliminates accidental activation of buttons or fingerprint scanner.
Buttons are a bit stiff and hard to acticate until used a few days.
Already dropped phone a few times with no damage. Soft raised lip on top and bottom front (not the sides though) protect screen.
Large cutouts for easy usb and headphone connections.
Case design makes it easy to find and operate fingerprint scanner without smudging camera lens.
I was reluctant ti buy my first Otterbox case due to price compared to cheap knockoffs, but now very happy I purchased Otterbox Symmetry clear case to both show off and protect my new and expensive Galaxy S8.
I needed a one piece clear protective case asap, and the clear Otterbox Symmetry case fit the bill (and the phone) perfectly.
The case molds itself to phone, and eliminates accidental activation of buttons or fingerprint scanner.
Buttons are a bit stiff and hard to acticate until used a few days.
Already dropped phone a few times with no damage. Soft raised lip on top and bottom front (not the sides though) protect screen.
Large cutouts for easy usb and headphone connections.
Case design makes it easy to find and operate fingerprint scanner without smudging camera lens.
I was reluctant ti buy my first Otterbox case due to price compared to cheap knockoffs, but now very happy I purchased Otterbox Symmetry clear case to both show off and protect my new and expensive Galaxy S8.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Impalor419
Verified Purchase:Yes
One of the best cases out there. Looks great and not cheaply made.
Written by a customer while visiting otterbox.com