Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Yeopim
Verified Purchase:Yes
I've had the alpha glass for a week. I'm typing this while sitting on the beach in complete overcast conditions. The glare is horrendous. I can barely see the screen for the glare and reflection. As for protection and responsiveness to touch, the alpha glass is awesome. OtterBox, if you read these, please fix the glare and you'll have a grand slam. I'd love to have one when you do.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, August 14, 2017
Hi Yeopim,
We appreciate your feedback! It is strange that this Alpha Glass is causing a glare, we are sorry that this is happening. We absolutely want to get more details so that we can help out with this unfortunate predicament.
At your earliest convenience, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We appreciate your feedback! It is strange that this Alpha Glass is causing a glare, we are sorry that this is happening. We absolutely want to get more details so that we can help out with this unfortunate predicament.
At your earliest convenience, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LDawn
Verified Purchase:Yes
I have had a hard time finding a screen protector that fits my Samsung Galaxy S8+. This is the only one that wraps around the edges.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DarkXoa
Verified Purchase:Yes
Went on easy, but touch sensitivity was diminished on the edges, which became frustrating quickly. After 5 days the case started pulling the screen protector off. When I tried to take the case off to remedy this situation, the screen protector got stuck inside the front bezel. I tried to remove it gently, but it shattered like nothing. Given the price of this thing, I would expect that they'd have done enough r&d to make sure this sort of thing wouldn't happen. This might be the last Otterbox product I ever buy.
TLDR: The Otterbox Defender will pull this screen protector off.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Darrell
Verified Purchase:Yes
Touch sensitivity is bad with this expensive cover on
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 19, 2017
Hi Darrell!
Did you order your Alpha Glass just to give your fingers a workout? We didn't think so, either! The screen protector was engineered precisely to allow full functionality of the uniquely curved infinity display while the glass is being protected. We would love to try to smooth things over with either a few troubleshooting methods or even a warranty replacement, so please feel welcome to contact our support team at 1-855-688-7269. They'll be happy to help as much as they can!
Best,
OtterBox Customer Service Team
Did you order your Alpha Glass just to give your fingers a workout? We didn't think so, either! The screen protector was engineered precisely to allow full functionality of the uniquely curved infinity display while the glass is being protected. We would love to try to smooth things over with either a few troubleshooting methods or even a warranty replacement, so please feel welcome to contact our support team at 1-855-688-7269. They'll be happy to help as much as they can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: IanB
Verified Purchase:Yes
I'll start by saying this was the easiest install of a screen protector I've ever had. But by the end of the first day there were 2 totally separate cracks in the screen protector and I had not dropped my phone one time. Just normal usage.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey IanB,
Yikes! We're so sorry to see that your Alpha Glass cracked under the pressure of protecting your Galaxy S8+! Not to worry, our resilient Otters will be thrilled to set you up with a tough warranty claim! Just ring them up at 1-855-688-7269, and they'll order you a replacement glass that we're confident will keep you Galaxy S8+ safe going forward.
Regards,
OtterBox Customer Service Team
Yikes! We're so sorry to see that your Alpha Glass cracked under the pressure of protecting your Galaxy S8+! Not to worry, our resilient Otters will be thrilled to set you up with a tough warranty claim! Just ring them up at 1-855-688-7269, and they'll order you a replacement glass that we're confident will keep you Galaxy S8+ safe going forward.
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Luke
Verified Purchase:Yes
Could not get the screen protector to work with it.
Brought the alpha glass but it still cracked under general use
Brought the alpha glass but it still cracked under general use
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2017
Hi Luke,
Doesn't sound like you've had the OtterBox experience we had in mind when we designed the Alpha Glass! We apologize that it cracked under the pressure of protecting your device, but as long as the Galaxy S8+ is doing okay, we still call that a win. The Alpha Glass should work seamlessly as a companion piece with all of our cases, besides the Strada, so it's strange that you were having trouble fitting it with something. We'd love to grab more details and get that glass replaced via our warranty, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Doesn't sound like you've had the OtterBox experience we had in mind when we designed the Alpha Glass! We apologize that it cracked under the pressure of protecting your device, but as long as the Galaxy S8+ is doing okay, we still call that a win. The Alpha Glass should work seamlessly as a companion piece with all of our cases, besides the Strada, so it's strange that you were having trouble fitting it with something. We'd love to grab more details and get that glass replaced via our warranty, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ash95
Verified Purchase:Yes
This protector sucks! You can't put this protector on with a case. For how expensive this is, I recommend anyone who attempts to buy this product, don't. It's a waste of money and it is cheap like the rest of the protectors out there!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 1, 2017
Hi Ash95!
We're so sorry to see that your Alpha Glass wasn't matching perfectly with your case! The Alpha Glass is cut and engineered to fit seamlessly with all OtterBox cases. Unfortunately, because we are unable to test our accessories with third-party products, we cannot guarantee compatibility with cases from other companies. Had you contacted us, we would have loved to troubleshoot the issue, but we certainly understand your decision to return the product. If you have any future OtterBox questions, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll always do what we can to help out!
Cheers,
OtterBox Customer Service Team
We're so sorry to see that your Alpha Glass wasn't matching perfectly with your case! The Alpha Glass is cut and engineered to fit seamlessly with all OtterBox cases. Unfortunately, because we are unable to test our accessories with third-party products, we cannot guarantee compatibility with cases from other companies. Had you contacted us, we would have loved to troubleshoot the issue, but we certainly understand your decision to return the product. If you have any future OtterBox questions, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll always do what we can to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: HarleyBoy
Verified Purchase:Yes
Good instructions and I was meticulous to follow. BUT, it is IMPOSSIBLE to adhere the screen without ANY dust. This affects the look of the screen and is ANNOYING! Otterbox should have figured out how to incorporate the screen protector with the case without being 2 pieces. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 29, 2018
Hey there HarleyBoy,
Uh oh, sorry to see that your Alpha Glass is feeling overwhelmed by dust! Did you happen to clean off your phone screen with a trusty micro-fiber cloth prior to installation? This can sometimes make all the difference. If you're willing to give this another shot, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new replacement. You'll be cruising towards flawless protection in no time at all!
Additionally, we would recommend taking advantage of the application video made for this specific product (link below). This video demonstrates the proper technique to getting the perfect fit with the Alpha Glass and your Galaxy S8+! Let us know if you have any further questions!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Cheers,
OtterBox Customer Service Team
Uh oh, sorry to see that your Alpha Glass is feeling overwhelmed by dust! Did you happen to clean off your phone screen with a trusty micro-fiber cloth prior to installation? This can sometimes make all the difference. If you're willing to give this another shot, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new replacement. You'll be cruising towards flawless protection in no time at all!
Additionally, we would recommend taking advantage of the application video made for this specific product (link below). This video demonstrates the proper technique to getting the perfect fit with the Alpha Glass and your Galaxy S8+! Let us know if you have any further questions!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com