Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Customer Rating
1
I expected better
on April 26, 2017
Posted by: Justin James
I bought this 3 days ago, and it's already cracked in 3 different places, and this happened just from being in my front pocket in my blue jeans while I worked and seeing that my job is a desk job, there is no excuse as to why this is cracked. Buyer beware, this cracks VERY easily.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Screen becomes barely responsive
on April 21, 2017
Posted by: Stormrunner
I followed the instructions and now my phone doesn't even respond properly. I try to select a word and it registers my finger somewhere else on the screen. The plastic barely sticks and kids very flimsy.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Jennifer R
Verified Purchase:Yes
I was so excited that Otterbox was offering a glass that was compatible with it's defender case for the Galaxy s8+! The problem with the glass is, it doesn't stay in place. The adhesive either doesn't stick or there isn't any in the middle. It's almost impossible to text with the glass. Dust got under it and made it hard to see the screen. I had to remove the glass and clean the phone. The concept of this is great, but Otterbox did not put enough adhesive for this to work properly! The giant air bubble in the middle makes the touch screen too hard to use. I would not recommend this!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 27, 2017
Hi Jennifer,
Thanks for your feedback! We are sorry that this Alpha Glass is giving you some trouble. What you are experiencing is understandably disappointing but we assure you that these issues should not be happening.
When you have a moment, please give us a call at 1-855-688-7269 and we will gladly get to the bottom of this predicament as soon as possible. If needed, we can easily get a warranty replacement lined up!
Sincerely,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that this Alpha Glass is giving you some trouble. What you are experiencing is understandably disappointing but we assure you that these issues should not be happening.
When you have a moment, please give us a call at 1-855-688-7269 and we will gladly get to the bottom of this predicament as soon as possible. If needed, we can easily get a warranty replacement lined up!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not case friendly
on April 22, 2017
Posted by: GadgetguyfromFlorida
I put it on my phone and immediately put my case on. It did not work very well at all. My case doesn't go over the edges it's designed just to protect the top in the back of the phone. Seems to be this is the major flaw with all screen protectors that are tempered glass with rounded edges. Not sure if it's an issue specifically related to OtterBox or the design of the phone. I would suggest going for one of the more flexible more adhesive screen protectors. I've gone through three different types of tempered glass ones and I've been left disappointed every time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 24, 2017
Hi Gadgetguy,
We are sorry that this Alpha Glass is not cooperating with your case. Although we cannot guarantee that this screen protector will work with 3rd party cases, it will fit seamlessly with our Defender, Commuter and Symmetry cases.
If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are glad to help!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass is not cooperating with your case. Although we cannot guarantee that this screen protector will work with 3rd party cases, it will fit seamlessly with our Defender, Commuter and Symmetry cases.
If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are glad to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Manda
Verified Purchase:Yes
I bought this and a few days after, my otterbox case started to lift the alpha glass. Only on the power button side. I guess because I may use it a lot more. Either way, my assumption is because the curved edges. It's like it's not sticking to my screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 3, 2017
Hi Manda,
Thanks for your feedback! We are sorry that this Alpha Glass and OtterBox case are not cooperating as well as they should. This is strange and we absolutely want to get more details so that we can get to the bottom of this dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can. If needed, we can easily get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that this Alpha Glass and OtterBox case are not cooperating as well as they should. This is strange and we absolutely want to get more details so that we can get to the bottom of this dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can. If needed, we can easily get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Josh
Verified Purchase:Yes
The glass itself is great. Covers the whole screen and sides. I've only had it 2 weeks and my only issue is the adhesive isn't sticking anymore. The bottom and top are coming loose and sometimes making it difficult to select and app, type, or use the back function. I have the Samsung Galaxy S8+.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 8, 2017
Hi Josh,
We appreciate your feedback! We are sorry that this Alpha Glass is not adhering as well as it should to your Galaxy S8+. This is disappointing and we assure you that this is not normal.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up!
Best,
OtterBox Customer Service Team
We appreciate your feedback! We are sorry that this Alpha Glass is not adhering as well as it should to your Galaxy S8+. This is disappointing and we assure you that this is not normal.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Julio
Verified Purchase:Yes
I like that it covers the whole screen but, Slips under my otter box cover and is loosing sensation on top of screen of my galaxy s8 + the adhesive isnt strong enough and its only been 2weeks
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 8, 2017
Hi Julio,
We are sorry that this Alpha Glass is giving you some trouble after two weeks. We certainly want to get more details so that we can get things back on track as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass is giving you some trouble after two weeks. We certainly want to get more details so that we can get things back on track as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Awful doesn't fit with the defender
on April 26, 2017
Posted by: Mistyb
It doesn't allow it to close properly and then today mine cracked completely up the front not even a week old! Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com