Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Ncruz
Verified Purchase:Yes
t already , broke in the first day in Pocket so I'm and I just Order a sec one offer you guys , ilet you know
Response from otterbox.comBy OtterBox , Customer Service Team, May 30, 2017
Hi Ncruz,
We are truly sorry that your original Alpha Glass broke. We hope that you took advantage of our warranty to get that replaced. If you ever need assistance with an OtterBox Product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are truly sorry that your original Alpha Glass broke. We hope that you took advantage of our warranty to get that replaced. If you ever need assistance with an OtterBox Product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: kennedy686
Verified Purchase:Yes
This protector feels great to the touch. Much much better than any film I have used. This one attaches to the phone just along the outside rim off the glass which means there is a small gap that exists between the protector and the screen. It has the potential to leak dust particles into the center if the edges pop up at any point. The protector is a solid, very inflexible piece of glass and the phone actually has a bit of bend to it, thus at times the edges of the protector do not stay attached perfectly. This is more apparent when using a case as the force of the case can squeeze the protector off the screen.
So close to being amazing.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike2017
Verified Purchase:Yes
I followed all the directions but because of the s8plud design I find it didn't really stick to the edges well enough and dirt got it causing me to remove it and once you remove it you can't get it back on very disappointed in the product for the price
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 31, 2017
Hi Mike,
We are sorry that this Alpha Glass did not adhere to your Galaxy S8+ as well as it should have. We fully understand why this would be disappointing and we certainly want to rectify this abnormal dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass did not adhere to your Galaxy S8+ as well as it should have. We fully understand why this would be disappointing and we certainly want to rectify this abnormal dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: patrick
Verified Purchase:Yes
i bought otter case and otter glass but its not fit just couple days only got crack and i took warranty same thing happen aplha glass is not really fit at case i have photo of alpha glass
Response from otterbox.comBy OtterBox , Customer Service Team, June 1, 2017
Hi Patrick,
We are sorry that the Alpha Glass is not giving you a typical OtterBox experience. We completely understand why this would be frustrating and we certainly want to get to the bottom of this abnormal predicament.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get another warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry that the Alpha Glass is not giving you a typical OtterBox experience. We completely understand why this would be frustrating and we certainly want to get to the bottom of this abnormal predicament.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get another warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: FL2021
Verified Purchase:Yes
First thing was it did not fit with the defender case. Second issue was the glass covered the front camera lens and other sensors near the speaker that should not be covered. The glass dulled the sensitivity of the iris scanner and make pics and video look cloudy on the front camera. I would have thought otterbox would have given the glass as much thought as they do with their cases which are great.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 6, 2017
Hi Bug,
We are sorry that this Alpha Glass did not fit the Defender case as well as it should have. Covering the camera and sensors should not have any negative impact, in fact the Alpha Glass will protect those components along with the rest of the screen.
We definitely want to help with these abnormal issues as soon as possible. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We are sorry that this Alpha Glass did not fit the Defender case as well as it should have. Covering the camera and sensors should not have any negative impact, in fact the Alpha Glass will protect those components along with the rest of the screen.
We definitely want to help with these abnormal issues as soon as possible. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Diana
Verified Purchase:Yes
I skillfully affixed the Alpha Glass Screen Protector and without dropping it nor placing it anywhere special, that would cause stress, the glass is completely cracked in many places. IDK why it didn't last even one week. Perhaps the glass is too thin for a larger S8+. I wouldn't recommend this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 12, 2017
Hi Diana,
We are sorry that this Alpha Glass cracked somehow. We completely understand why this would be disappointing and we absolutely want to get things turned around.
We are glad to see that we already have a warranty replacement arranged and we’re confident that this one will give you a more typical OtterBox experience. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that this Alpha Glass cracked somehow. We completely understand why this would be disappointing and we absolutely want to get things turned around.
We are glad to see that we already have a warranty replacement arranged and we’re confident that this one will give you a more typical OtterBox experience. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Requires hard finger pounding; not very touch reac
on June 24, 2017
Posted by: Frodolives
Verified Purchase:Yes
The description says ithat it is very touch reactive. I suppose that if someone touches the screen in harding way that Jerry Lewis played the pianiso, then it is. It is especially weak near the top of the screen or when you have to touch the tiny circles on the top left of app's icon for moving a folder or deleting.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 26, 2017
Hi there,
We’re sorry that this Alpha Glass is interfering with your touchscreen interaction. We completely understand why this would be disappointing and we certainly want to rectify this abnormal dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to help in any way that we can. If needed, we can easily get a warranty replacement lined up!
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Alpha Glass is interfering with your touchscreen interaction. We completely understand why this would be disappointing and we certainly want to rectify this abnormal dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to help in any way that we can. If needed, we can easily get a warranty replacement lined up!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: AdamSRT8
Verified Purchase:Yes
If I use this by itself and not with the defender case it would be perfect but the case kinda raises the edge up some after a while and makes the touch screen hard to use on that edge. I just have to take my case back apart and press the glass back down and reinstall my case when it does this
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, July 24, 2017
Hi Adam,
We are sorry that this Alpha Glass is not cooperating with the Defender case. We completely understand why this would be frustrating and we certainly want to help with this abnormal dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Best,
OtterBox Customer Service Team
We are sorry that this Alpha Glass is not cooperating with the Defender case. We completely understand why this would be frustrating and we certainly want to help with this abnormal dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com