Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Brad
Verified Purchase:Yes
The Otterbox case itself fits like a glove but the Alpha screen protector causes the touch screen to lose sensitivity. On the edges of the screen I have to press really hard to make the selection I need on the screen. I would not purchase the Alpha protector for this phone again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 8, 2017
Hi Brad,
We appreciate your feedback! We are sorry that this Alpha Glass is interfering with your touchscreen experience. This is understandably disappointing and we absolutely want to help with this abnormal dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement set up as soon as possible!
Best,
OtterBox Customer Service Team
We appreciate your feedback! We are sorry that this Alpha Glass is interfering with your touchscreen experience. This is understandably disappointing and we absolutely want to help with this abnormal dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement set up as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mas_quiroz
Verified Purchase:Yes
This is probably the worst glass screen protector I've had, specially when you factor in the price. On day 2, it got a deep scratch, on day 4 it got a crack on a corner and on day 5, a small part on an edge got shattered. And yes,I do take good care of my phone, I even took off the case of the phone because this glass is not compatible with most cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 12, 2017
Hi there,
We are sorry that this Alpha Glass got beat up within 5 days of use. We get why this is not ideal and we are glad to see that we already have a warranty replacement heading your way.
We are confident that the replacement Alpha Glass will give you a more typical OtterBox experience. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269, We are happy to help!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass got beat up within 5 days of use. We get why this is not ideal and we are glad to see that we already have a warranty replacement heading your way.
We are confident that the replacement Alpha Glass will give you a more typical OtterBox experience. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269, We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SirForce
Verified Purchase:Yes
Cutout for speaker at top of the Galaxy s8+ screen started to accumulate dust under the protection glass. Had to return it. Way to costly for that to be happening.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 15, 2017
Hi there,
That is strange that dust was sneaking underneath this Alpha Glass at the speaker cutout as the adhesive around that area should have formed a secure seal.
We are sorry that this happened and we truly hope that this one unusual issue does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are glad to help!
Sincerely,
OtterBox Customer Service Team
That is strange that dust was sneaking underneath this Alpha Glass at the speaker cutout as the adhesive around that area should have formed a secure seal.
We are sorry that this happened and we truly hope that this one unusual issue does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are glad to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
I hate the touch screen sensivtivity is decreased!
on May 14, 2017
Posted by: Elizabeth
Verified Purchase:Yes
I bought this and hate it! I usually love otterbox product but this ia absolutely rhe worst! It makes it difficult to touch the screen, I have to tap firmer on the screen to select anything!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2017
Hi Elizabeth,
We are sorry that this Alpha Glass is interfering with your touchscreen interaction. We understand why this would be disappointing and we absolutely want to help as this should not be happening.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We are sorry that this Alpha Glass is interfering with your touchscreen interaction. We understand why this would be disappointing and we absolutely want to help as this should not be happening.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jessmarie36
Verified Purchase:Yes
I purchased the Alpha Glass and a commuter case for my Samsung Galaxy S8 Plus. Since the Alpha Glass was recommended when purchasing the case, I assumed they would work well together. But that's not the case. The rubber on the case keeps moving and has moved under the Alpha Glass removing it from the screen at the top and bottom of my phone. I have to remove the case and press the glass back on but this doesn't last long. I now have particles like dust and dirt under the screen protector. Definitely not what I expected when purchasing Otterbox products.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 16, 2017
Hi Jessmarie,
We are sorry that this Alpha Glass and Commuter case combination is not giving you a typical OtterBox experience. This is odd and we definitely want to get more details so that we can help.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass and Commuter case combination is not giving you a typical OtterBox experience. This is odd and we definitely want to get more details so that we can help.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dolfan101
Verified Purchase:Yes
The alpha glass was advertised as fitting with the otterbox case. The case barely closed with the screen. The problem is that the screen made it so your finger did not register without pushing really hard. Most likely because of case. Not what was advertised.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 22, 2017
Hi Dolfan,
We are sorry that this Alpha Glass and your OtterBox case are not getting along. This is strange as our Defender, Commuter and Symmetry cases are designed to impeccably fit with the Alpha Glass.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass and your OtterBox case are not getting along. This is strange as our Defender, Commuter and Symmetry cases are designed to impeccably fit with the Alpha Glass.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bday
Verified Purchase:Yes
Bought this prior to buying my phone. Went and bought my phone and case, and it's too wide. Will not fit with galaxy s8+. Very disapointed!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 22, 2017
Hi Bday,
We’re sorry that this Alpha Glass is giving you some trouble. It should fit the Galaxy S8+ perfectly and as long as you have our Defender, Commuter or Symmetry case you should be fine with case compatibility. We cannot guarantee that it will work with third party cases.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get things turned around in any way that we can!
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Alpha Glass is giving you some trouble. It should fit the Galaxy S8+ perfectly and as long as you have our Defender, Commuter or Symmetry case you should be fine with case compatibility. We cannot guarantee that it will work with third party cases.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get things turned around in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Like the case but the power button is extremely hard to use. A real pain. Alpha tempered glass screen protector doesn't seem to work that well with the case. Crackedbin 3 spots after 2 weeks with no drops.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 22, 2017
Hi there,
We’re sorry that this Alpha Glass cracked after a couple of weeks. This is disappointing and we definitely want to rectify this unfortunate situation as soon as possible.
Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up!
Best,
OtterBox Customer Service Team
We’re sorry that this Alpha Glass cracked after a couple of weeks. This is disappointing and we definitely want to rectify this unfortunate situation as soon as possible.
Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com