Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: kstone
Verified Purchase:Yes
I bought this screen protector a few weeks ago. It did not hold up very well with the s8 plus because it is the edge phone. the least little pressure on the screen to use it just made it crack immediately. This is the only thing I have ever bought that I have been dissatisfied in. I always use their cases and have the defender one on my 8+. I love the cases but not the screen protector for the edge.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 6, 2017
Hi kstone,
We appreciate your feedback! We are sorry that this Alpha Glass cracked early on in the adventure. What you experienced is not normal and we certainly want to give this another try. When you have a moment, please give us a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
We appreciate your feedback! We are sorry that this Alpha Glass cracked early on in the adventure. What you experienced is not normal and we certainly want to give this another try. When you have a moment, please give us a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: cyberblitz
Verified Purchase:Yes
I had the screen fitted for no more than a week. After my phone falling from my sofa onto a hard floor, it developed a crack.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 10, 2017
Hi Cyberblitz,
We are sorry that the Alpha Glass screen protector acquired a crack early on in the journey. We fully understand why this is not ideal and we certainly want to get things back on track.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry that the Alpha Glass screen protector acquired a crack early on in the journey. We fully understand why this is not ideal and we certainly want to get things back on track.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sandy
Verified Purchase:Yes
I have only had a week, have not dropped my phone or done anything to crack it. Popped on its own. Not happy at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 28, 2017
Hi Sandy!
We're sorry to hear that your Alpha Glass cracked under the pressure of protecting your Galaxy S8+! Our intent is to provide additional protection for the infinity display itself, so if it does break, we'd rather see that than the phone screen breaking. Regardless, we would love to rectify the situation with a warranty claim, so please don't hesitate to contact our friendly Otters at 1-855-688-7269, and they'll be happy to get that glass replaced for you!
Regards,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Glass cracked under the pressure of protecting your Galaxy S8+! Our intent is to provide additional protection for the infinity display itself, so if it does break, we'd rather see that than the phone screen breaking. Regardless, we would love to rectify the situation with a warranty claim, so please don't hesitate to contact our friendly Otters at 1-855-688-7269, and they'll be happy to get that glass replaced for you!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst tempered glass
on April 21, 2017
Posted by: Emily
I bought two of these cases yesterday one already just popped off and mine makes it difficult to use my phone returning them. Wil not be repurchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Very frustrating
on April 27, 2017
Posted by: bajakirk
I have had this since Sunday 4/23 on my S8. I am not a fan. At this point I am planning on returning it. Install is easy enough, but be careful you do not break it. Seems to be very brittle and other reviews indicate this as well. I have re-installed it a few times hoping to resolve sensitivity issues with my screen. My biggest problem with this protective cover is that it requires a heavy finger and seems to affect the accuracy of the keyboard. I love the otter box security, but this screen protector is not one I would recommend. I will be looking for something that does not reduce the sensitivity of my touch screen. This is not it. At the place of purchase they installed it on my phone and broke the first one.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Fernando
Verified Purchase:Yes
Alpha glass is not so alpha. The otterbox defender series always lives up to its name but not the alpha glass. Waste of money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 1, 2017
Hi Fernando,
We are sorry to see that this Alpha Glass has acquired some damage. This is understandably disappointing and we absolutely want to help with this unfortunate predicament.
Thankfully we can easily replace this broken screen protector through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up in practically no time at all!
Best,
OtterBox Customer Service Team
We are sorry to see that this Alpha Glass has acquired some damage. This is understandably disappointing and we absolutely want to help with this unfortunate predicament.
Thankfully we can easily replace this broken screen protector through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not Case Friendly
on April 29, 2017
Posted by: Shr33ster
This is honestly the best glass screen protector for the S8+. I have tried about 5 different ones, and the Otter Box one is the best. However, it is not case friendly. Which makes it useless.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 1, 2017
Hi there,
Thanks for your feedback! Although we cannot guarantee that the Alpha Glass will work with third party cases, it will fit impeccably with our Defender, Commuter and Symmetry cases. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Thanks for your feedback! Although we cannot guarantee that the Alpha Glass will work with third party cases, it will fit impeccably with our Defender, Commuter and Symmetry cases. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DLockett
Verified Purchase:Yes
I don't know what happened with the development of this product but they did not design it to fit with any over their cases.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com