Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Rosie
Verified Purchase:Yes
Bought this after going through several different protectors before that were less expensive but it's so worth the money covers the entire screen right to the edges and I feel more comfortable that my screen is well protected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Thoric996
Verified Purchase:Yes
Checked out others this is the best I found. Works great
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Renee0872
Verified Purchase:Yes
Bought one month ago and it has already cracked and is cracking more
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2018
Hi Renee0872,
Oh no! We're bummed to hear that this Alpha Glass is dealing with a catastrophic crack! Not to worry - our reliable Otters are ready and waiting to mend things up with a quick warranty claim. Just give them a call at 1-855-688-7269 and they'll be more than happy to send you a replacement screen protector!
Sincerely,
OtterBox Customer Service Team
Oh no! We're bummed to hear that this Alpha Glass is dealing with a catastrophic crack! Not to worry - our reliable Otters are ready and waiting to mend things up with a quick warranty claim. Just give them a call at 1-855-688-7269 and they'll be more than happy to send you a replacement screen protector!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dennis
Verified Purchase:Yes
Glass keeps lifting off the phone, does not fit with Otterbox cases, had to return
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2018
Hey Dennis,
We're so sorry to see that this Alpha Glass is having trouble working seamlessly with both your phone and OtterBox case! This is definitely a curious situation, since that screen protector was meticulously engineered to fit perfectly with both your display and all of our cases for the Galaxy S8+. Had you contacted us, our friendly Otters would have loved to set you up with a warranty replacement, but we also completely respect your decision to return the item. Should you have any further questions or comments, please feel welcome to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
We're so sorry to see that this Alpha Glass is having trouble working seamlessly with both your phone and OtterBox case! This is definitely a curious situation, since that screen protector was meticulously engineered to fit perfectly with both your display and all of our cases for the Galaxy S8+. Had you contacted us, our friendly Otters would have loved to set you up with a warranty replacement, but we also completely respect your decision to return the item. Should you have any further questions or comments, please feel welcome to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cameron
Verified Purchase:Yes
I purchased this with the otter box defender to replace a lifeproof waterproof case that had warped with time so the buttons didn't quite line up.
The glass otter box cover has zero loss of control or responsiveness and the defender seems to hold the glass in place along with the adhesive edge.
However, after it's first drop, the glass had to be reapplied.
The glass otter box cover has zero loss of control or responsiveness and the defender seems to hold the glass in place along with the adhesive edge.
However, after it's first drop, the glass had to be reapplied.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joven
Verified Purchase:Yes
It will be the 3rd time I'll asked for replacement. Role on the sides 1st, sent me the wrong size 2nd, and broke on the side again.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1
Makes the phone and screen very hard to use
on December 17, 2018
Posted by: hstrong13
Verified Purchase:Yes
This screen cover is not worth the protection when it makes the phone/screen very difficult to use so that you have to press very hard to make contact. It was not very easy to apply and worked with it a lot then gave up the protection to be able to more easily use my phone. I will be contacting to get a refund on this.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
I had an otterbox on my old Apple phone for 4+ years and loved it, so when I bought a new Samsung phone, I got another one. I have never broken a screen on any device. This glass was on my phone for literally 6 days and it cracked. Seriously!! I never dropped or bumped it-I'm pretty careful overall--and it broke. Complete waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2018
Dear Disappointed,
While we're bummed to see that this Alpha Glass cracked, we're so glad that it fulfilled its destiny and kept your phone screen safe, no matter the cost!
Our products are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise jeopardize your device. So as long as your Galaxy S8+ is secure, we're still going to call this a win and start setting you up with a warranty replacement. Feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up right away!
Sincerely,
OtterBox Customer Service Team
While we're bummed to see that this Alpha Glass cracked, we're so glad that it fulfilled its destiny and kept your phone screen safe, no matter the cost!
Our products are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise jeopardize your device. So as long as your Galaxy S8+ is secure, we're still going to call this a win and start setting you up with a warranty replacement. Feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up right away!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com