Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Josh
Verified Purchase:Yes
I purchased the screen protector and defender case. The screen protector was terrible. The cut of the screen isnt suitable for having a case on at the same time. The screen protector broke whilst in my pocket and once it cracked, it was downhill from there. I wouldnt recommend
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2017
Dear Josh,
We're so sorry to hear that the Alpha Glass and your Defender case weren't best buddies right away! It sounds like there was a fit issue going on, but we're confident that with the proper installation, a replacement glass should do the trick! Please feel free to call our amazing Otters at 1-855-688-7269, and they'll gladly send you a new screen protector that should deliver on all of your OtterBox expectations.
Additionally, we would recommend checking out the installation video for this Alpha Glass (link below), which should offer a few helpful tricks to align that screen protector flawlessly on your Galaxy S8+!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
We're so sorry to hear that the Alpha Glass and your Defender case weren't best buddies right away! It sounds like there was a fit issue going on, but we're confident that with the proper installation, a replacement glass should do the trick! Please feel free to call our amazing Otters at 1-855-688-7269, and they'll gladly send you a new screen protector that should deliver on all of your OtterBox expectations.
Additionally, we would recommend checking out the installation video for this Alpha Glass (link below), which should offer a few helpful tricks to align that screen protector flawlessly on your Galaxy S8+!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jtmercer
Verified Purchase:Yes
Case is good as they have always been but the alpha glass is some hot trash. Broke on the first day from me just pushing on it to make adhesive stick b3cause it doesn't stick once case is on.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2017
Hey Jtmercer,
We're sorry to hear that this Alpha Glass cracked under the stress of keeping your Galaxy S8+ safe! It sounds like there could have been a possible complication with alignment, which caused the glass to un-stick and then fracture. Please feel welcome to call our Otter experts at 1-855-688-7269, and they'll gladly send you a brand new warranty replacement! We're positive that, with the proper installation, a new glass should protect your device at all costs.
Furthermore, don't hesitate to follow the link below to watch an installation video made for this specific product. This short film will offer some handy tips and tricks that should help you align that glass perfectly on your phone screen!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that this Alpha Glass cracked under the stress of keeping your Galaxy S8+ safe! It sounds like there could have been a possible complication with alignment, which caused the glass to un-stick and then fracture. Please feel welcome to call our Otter experts at 1-855-688-7269, and they'll gladly send you a brand new warranty replacement! We're positive that, with the proper installation, a new glass should protect your device at all costs.
Furthermore, don't hesitate to follow the link below to watch an installation video made for this specific product. This short film will offer some handy tips and tricks that should help you align that glass perfectly on your phone screen!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
I bought the Alpha Glass Screen Protector for my Galaxy S8+ several weeks ago. I paired it with the Otterbox Defender case. The Alpha Screen was easy to install and it has functioned as advertised. It fits like a glove and the touch screen has all the sensitivity needed.
Written by a customer while visiting otterbox.com
Posted by: Justas
Verified Purchase:Yes
It broke the first day. It was the second time , another broke after couple weeks of use before.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 28, 2017
Hey Justas!
We're so sorry to hear that your experience with the Galaxy S8+ Alpha Glass has been so disheartening! Although the Alpha Glass is designed to break in any situation where the phone display would otherwise be damaged, it is odd that both of your screen protectors have cracked so quickly. It sounds like there could be a misalignment issue going on, and our Otter experts would love to help! Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll send you a brand new warranty replacement in no time at all.
Additionally, please feel free to take advantage of the installation video made for this product (link below). By following these instructions, you’ll be able to align the new glass perfectly, and your Galaxy S8+ should be protected for a long time to come!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that your experience with the Galaxy S8+ Alpha Glass has been so disheartening! Although the Alpha Glass is designed to break in any situation where the phone display would otherwise be damaged, it is odd that both of your screen protectors have cracked so quickly. It sounds like there could be a misalignment issue going on, and our Otter experts would love to help! Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll send you a brand new warranty replacement in no time at all.
Additionally, please feel free to take advantage of the installation video made for this product (link below). By following these instructions, you’ll be able to align the new glass perfectly, and your Galaxy S8+ should be protected for a long time to come!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Trouble
Verified Purchase:Yes
All of our phones have always had otter box on them. If you don't spend alitt me money for protection you are crazy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Because it fits perfect with the Defender Case.
on January 2, 2018
Posted by: Schwami
Verified Purchase:Yes
The S8+ glass is a perfect fit for the Defender Case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kaira
Verified Purchase:Yes
Uhm...put it on and it cracked the next morning...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 8, 2018
Hi Kaira,
We are sorry that this Alpha Glass did not go the distance. This is understandably disappointing and we absolutely want to get things turned around.
Thankfully we can easily replace your damaged screen protector through our warranty. Simply give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get that warranty arranged!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass did not go the distance. This is understandably disappointing and we absolutely want to get things turned around.
Thankfully we can easily replace your damaged screen protector through our warranty. Simply give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get that warranty arranged!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tttt
Verified Purchase:Yes
Glass cracked a week after having it and I never dropped my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 15, 2018
Hey there Tttt,
While we’re sorry to hear that your Alpha Glass cracked under the stress of protecting the Galaxy S8+, we're glad that it did its job and kept the phone safe! Our friendly Otters would love to keep the protection going and send you a brand new screen protector via the warranty, so please feel free to give them a quick call at 1-855-688-7269. They'll set this up right away and get you back on track to sound security in no time!
Cheers,
OtterBox Customer Service Team
While we’re sorry to hear that your Alpha Glass cracked under the stress of protecting the Galaxy S8+, we're glad that it did its job and kept the phone safe! Our friendly Otters would love to keep the protection going and send you a brand new screen protector via the warranty, so please feel free to give them a quick call at 1-855-688-7269. They'll set this up right away and get you back on track to sound security in no time!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com