Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Mnorberg
Verified Purchase:Yes
No phone case will fit once the screen protector is on. Disappointed with this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2017
Hey Mnorberg,
We certainly understand that it would be disappointing to have trouble finding a case to fit with your Alpha Glass! We apologize, but unfortunately we are unable to test out products with third party products, so we cannot guarantee compatibility with any cases other than our own. The Alpha Glass should work seamlessly with any OtterBox cases for the Galaxy S8+, excluding the Strada series. We would recommend the Defender series, which has extra layers for the ultimate protection. Feel free to check it out by following the link below, and call our helpful Otters at 1-855-688-7269 with any inquiries!
https://www.otterbox.com/en-us/galaxy-s8-/defender-series-screenless-edition-case/sam2-galaxy-s8-plus.html#start=2
Regards,
OtterBox Customer Service Team
We certainly understand that it would be disappointing to have trouble finding a case to fit with your Alpha Glass! We apologize, but unfortunately we are unable to test out products with third party products, so we cannot guarantee compatibility with any cases other than our own. The Alpha Glass should work seamlessly with any OtterBox cases for the Galaxy S8+, excluding the Strada series. We would recommend the Defender series, which has extra layers for the ultimate protection. Feel free to check it out by following the link below, and call our helpful Otters at 1-855-688-7269 with any inquiries!
https://www.otterbox.com/en-us/galaxy-s8-/defender-series-screenless-edition-case/sam2-galaxy-s8-plus.html#start=2
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joe1
Verified Purchase:Yes
Have asked for a refund, no sensitivity around a lot of the edges after application of the protector, also can see every finger print.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2017
Hey Joe1,
Here at OtterBox, we expect our Alpha Glass screen protectors to be both tough and receptive, and we apologize that yours wasn't showing its sensitive side! Our records show that we already have a return processing for you, and we're sorry to see you go, but we certainly understand your decision. For future reference, we're always willing to replace any damaged or defective products under our warranty! Should you have any further questions or comments, please feel free to follow the link below, and our friendly Otters will get back to you as soon as possible!
https://www.otterbox.asia/contact-us.aspx
Cheers,
OtterBox Customer Service Team
Here at OtterBox, we expect our Alpha Glass screen protectors to be both tough and receptive, and we apologize that yours wasn't showing its sensitive side! Our records show that we already have a return processing for you, and we're sorry to see you go, but we certainly understand your decision. For future reference, we're always willing to replace any damaged or defective products under our warranty! Should you have any further questions or comments, please feel free to follow the link below, and our friendly Otters will get back to you as soon as possible!
https://www.otterbox.asia/contact-us.aspx
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: gofherg
Verified Purchase:Yes
good product - think it is overpriced ..........................
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bad fit cover2017
Verified Purchase:Yes
This product is a little to thick . You have to push very hard to make contact . Not pleased at all....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 12, 2017
Hey there Bad fit cover2017,
Sorry to hear that the Alpha Glass seems to be a little too thick for you! This is definitely odd, as the Alpha Glass is intended to provide seamless protection. Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll fix things up with a simple warranty claim. You'll have a brand new, functional screen protector on your Galaxy S8+ in no time!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that the Alpha Glass seems to be a little too thick for you! This is definitely odd, as the Alpha Glass is intended to provide seamless protection. Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll fix things up with a simple warranty claim. You'll have a brand new, functional screen protector on your Galaxy S8+ in no time!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bill74
Verified Purchase:Yes
I recently bought the OtterBox Defender Series for my Samsung 8 plus and got the alpha glass also. It fits the phone wonderfully and I loved the appearance and style and would always get an OtterBox product in the future.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ladyetrek
Verified Purchase:Yes
I had a screen protector on my phone, but it would not fit with the Otterbox case. This one works well and should last the life of the phone, I am happy so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Flimsy and Cheap for Something So Expensive
on December 12, 2017
Posted by: Brody
Verified Purchase:Yes
I returned the Alpha Glass accessory because it was thoughtlessly, cheaply designed and executed. Unlike the Samsung S7 case (which cannot be traded for credit, outrageously enough), in which protective glass was wisely integrated into the design, the Alpha glass has a weak adhesive intended to affix to the screen. Within minutes of applying it, I could tell immediately that it would fall off with time - which was within minutes of applying it. The Alpha glass also prevented me from accessing my phone's features right away, which was truly annoying. So, I really wish Otter Box would offer a trade-in programme for return customers, and would reintegrate the protective glass into its cases. Until then, I may have to find another manufacturer. Truly disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 14, 2017
Dear Brody,
We're very sorry to see that your experience with the Galaxy S8+ Alpha Glass has been so disappointing! It is odd that the screen protector wasn't adhering properly, and there could have been a misalignment issue going on. While we do not offer a credit or trade-in program, we would have loved to send you a warranty replacement, but our records show that we already have a return processing for you. If you have any additional questions or comments, please feel welcome to call our customer service representatives ta 1-855-688-7269. They'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
We're very sorry to see that your experience with the Galaxy S8+ Alpha Glass has been so disappointing! It is odd that the screen protector wasn't adhering properly, and there could have been a misalignment issue going on. While we do not offer a credit or trade-in program, we would have loved to send you a warranty replacement, but our records show that we already have a return processing for you. If you have any additional questions or comments, please feel welcome to call our customer service representatives ta 1-855-688-7269. They'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CourtneyC
Verified Purchase:Yes
It was advertised that it would not affect the sensitivity of the touch screen. This could not have been farther from the truth. made the touch screen difficult, slow and unpredictable. The annoyance was not worth the added protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 18, 2017
Dear CourtneyC,
Here at OtterBox, we're only fans of slow movements when they involve our friends, the sloths!
We so apologize that your Alpha Glass seems to be hindering your reactive touchscreen from registering your finger. This is definitely strange, as the screen protector is engineered to keep your touch sensitivity at peak levels. Please feel welcome to contact our Otter detectives at 1-855-688-7269, and they'll solve this mystery and try their best to get you the quality screen protection that you deserve!
Happy Holidays,
OtterBox Customer Service Team
Here at OtterBox, we're only fans of slow movements when they involve our friends, the sloths!
We so apologize that your Alpha Glass seems to be hindering your reactive touchscreen from registering your finger. This is definitely strange, as the screen protector is engineered to keep your touch sensitivity at peak levels. Please feel welcome to contact our Otter detectives at 1-855-688-7269, and they'll solve this mystery and try their best to get you the quality screen protection that you deserve!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com