Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Customer Rating
1
Great concept, poor execution.
on April 30, 2017
Posted by: greekcs
I'm on my second Alpha screen protector and although installation went off without a hitch, both protectors started to lift, resulting in poor touch sensitivity and dust entering the gap between the phone and protector. I will be returning the product but haven't found a suitable protector that works with this phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 1, 2017
Hi greekcs,
That is strange that the Alpha Glass is lifting from your Galaxy S8+ screen. We are sorry that this is happening and we certainly want to get more details so that we can turn things around. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
That is strange that the Alpha Glass is lifting from your Galaxy S8+ screen. We are sorry that this is happening and we certainly want to get more details so that we can turn things around. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bill
Verified Purchase:Yes
The two shields for our 2 new samsung 8+ broke within 2 days.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 8, 2017
Hi Bill,
We are truly sorry that both of your Alpha Glass screen protectors broke within a couple of days. We fully understand why this is disappointing and we absolutely want to get things back on track as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get warranty replacements arranged!
Sincerely,
OtterBox Customer Service Team
We are truly sorry that both of your Alpha Glass screen protectors broke within a couple of days. We fully understand why this is disappointing and we absolutely want to get things back on track as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get warranty replacements arranged!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Zach93
Verified Purchase:Yes
Bought a clear shell otter box phone case and a glass otter box screen protector for my S8+. The glass screen protector stayed on my phone for about a day and it came right off as for the case. I don't use it because the buttons are so stiff I have to strain just to turn turn up the volume. Waste of time & money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 10, 2017
Hi Zach,
We are sorry that this Alpha Glass and Symmetry Clear case are not giving you a typical OtterBox experience. We fully get why this would be disappointing and we certainly want to rectify this unfortunate situation.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist with a warranty replacement!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Alpha Glass and Symmetry Clear case are not giving you a typical OtterBox experience. We fully get why this would be disappointing and we certainly want to rectify this unfortunate situation.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist with a warranty replacement!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Not happy
Verified Purchase:Yes
Bought 2 one for me and one for the wife and both have cracked already. Don't waste your money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2017
Hi there,
We are sorry that both of your Alpha Glass screen protectors cracked early on in the adventure. We fully understand why this is not ideal and we certainly want to help.
Thankfully we can easily replace your damaged screen protectors through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get warranty replacements lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry that both of your Alpha Glass screen protectors cracked early on in the adventure. We fully understand why this is not ideal and we certainly want to help.
Thankfully we can easily replace your damaged screen protectors through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get warranty replacements lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stebe
Verified Purchase:Yes
Purchased to go on my.galaxy S8+ applied according to directions fit well while the case was off, no bubbles or anything as with some screen protectors, put my defender case on around it within a couple days it cracked while turning the phone on.
Response from otterbox.comBy OtterBox , Customer Service Team, May 19, 2017
Hi Stebe,
We appreciate you taking the time to tell us about your Alpha Glass experience. It is strange that it is not fitting as well as it should with the Defender case and that it cracked.
We are sorry that this happened and we absolutely want to get to the bottom of this dilemma as soon as possible. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We appreciate you taking the time to tell us about your Alpha Glass experience. It is strange that it is not fitting as well as it should with the Defender case and that it cracked.
We are sorry that this happened and we absolutely want to get to the bottom of this dilemma as soon as possible. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BurtimusPrime
Verified Purchase:Yes
The only good thing about this screen protector is it is one of the few that actually sticks to the screen of the S8 properly. The main issue though is it is not sealed properly and now there is an immense amount of dust underneath the screen protector due to the adhesive only being along the edges of the display. I can't understand why it is so difficult to engineer a quality scree protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 22, 2017
Hi BurtimusPrime,
Thanks for your feedback! We are sorry that this Alpha Glass is somehow letting dust infiltrate its perimeter. This is odd as there is adhesive all the way around this screen protector.
We are glad to see that we already have a warranty replacement heading your way. We are confident that this replacement will give you a better OtterBox experience. Of course, if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that this Alpha Glass is somehow letting dust infiltrate its perimeter. This is odd as there is adhesive all the way around this screen protector.
We are glad to see that we already have a warranty replacement heading your way. We are confident that this replacement will give you a better OtterBox experience. Of course, if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not properly fit screen
on April 22, 2017
Posted by: Manny1331
Installed the protector yesterday. At first I thought I had messed up during installation. But after closer inspection the bottom seems to be misshapen at the bottom edge and with every press of the home screen the adhesive sticks and then breaks loose causing a very annoying sticky sound and feel.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 24, 2017
Hi Manny,
We’re sorry that this Alpha Glass is not fitting as well as it should. We assure you that this is not typical and we absolutely want to rectify this unfortunate dilemma as soon as possible.
Please give us a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up!
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Alpha Glass is not fitting as well as it should. We assure you that this is not typical and we absolutely want to rectify this unfortunate dilemma as soon as possible.
Please give us a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Multiple issues
on April 24, 2017
Posted by: Dazz
I have been using the protector for only 4 days and it has already cracked. The bottom right corner has a crack running all the way through and the phone has never been dropped. Further this protector isnt compatable with most cases, as they lift the protector off the screen making the touchscreen not work. Very dissapointing for a premium priced product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 26, 2017
Hi Dazz,
We are sorry that this Alpha Glass cracked after four days. This is understandably disappointing and we definitely want to help out.
Although we were able to ensure that this product would work impeccably with our Defender, Commuter and Symmetry cases, it was not possible to make sure that it would fit with all of the 3rd party cases that exist.
The poor fit with your case may have attributed to the damage. If you have any questions or if you want a warranty replacement, please give our friendly Otters a call at 1-855-688-7269. We are glad to help!
Best,
OtterBox Customer Service Team
We are sorry that this Alpha Glass cracked after four days. This is understandably disappointing and we definitely want to help out.
Although we were able to ensure that this product would work impeccably with our Defender, Commuter and Symmetry cases, it was not possible to make sure that it would fit with all of the 3rd party cases that exist.
The poor fit with your case may have attributed to the damage. If you have any questions or if you want a warranty replacement, please give our friendly Otters a call at 1-855-688-7269. We are glad to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com