Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Customer Rating
1
Alpha Glass Screen Protectors in a word, SUCK!!
on April 15, 2018
Posted by: Motorpatrol
Verified Purchase:Yes
I bought my Galaxy s8 Plus over a year ago and purchased the Otter Box Defender case and Alpha Glass Screen protector at the same time. The case works great, but the screen protector is another matter. I've gone through three of them and none of them either fit well or lasted. This past one lasted for less than a week after installation before cracking in the upper left corner, even though I was quite meticulous in the installation. I would neither recommend, nor am I going to purchase another.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 17, 2018
Hey Motorpatrol,
We're so sorry to hear that you've had some bad luck with the Galaxy S8+ Alpha Glass! We certainly understand why you might want to go in a different direction, but if you're willing to give this another shot, we're definitely in this for the long haul to get you back on track to maximum protection. We'd love to send you one more warranty replacement, as well as provide assistance in application and maintenance going forward. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll get this process started for you right away!
Additionally, we would recommend utilizing the following link as an installation resource going forward. This video was created specifically to offer helpful tips and tricks to align this screen protector perfectly. Check it out, and let us know if you have any further questions!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
We're so sorry to hear that you've had some bad luck with the Galaxy S8+ Alpha Glass! We certainly understand why you might want to go in a different direction, but if you're willing to give this another shot, we're definitely in this for the long haul to get you back on track to maximum protection. We'd love to send you one more warranty replacement, as well as provide assistance in application and maintenance going forward. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll get this process started for you right away!
Additionally, we would recommend utilizing the following link as an installation resource going forward. This video was created specifically to offer helpful tips and tricks to align this screen protector perfectly. Check it out, and let us know if you have any further questions!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nanc05
Verified Purchase:Yes
I ordered this a month ago. And the first time I got it, I recieved it broken. Called to get a replacement and when the replacement got here it was broken as well
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 17, 2018
Hey there Nanc05,
We're so sorry to see (literally) that you've had such bad luck with this Alpha Glass! We admit, we're shocked that this happened twice, especially since normally our products aren't damaged during the shipping process. We'd love to get another shot at this, if you're willing! Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll send out another screen protector as soon as possible!
Cheers,
OtterBox Customer Service Team
We're so sorry to see (literally) that you've had such bad luck with this Alpha Glass! We admit, we're shocked that this happened twice, especially since normally our products aren't damaged during the shipping process. We'd love to get another shot at this, if you're willing! Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll send out another screen protector as soon as possible!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Waste of money!!!!!
on April 24, 2018
Posted by: 1NotSatisfied
I bought this on two separate occasions and each time; the screen-protector cracked within a few days of normal use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 26, 2018
Hey there 1NotSatisfied,
We apologize that you were experiencing a recurring issue with the Galaxy S8+ Alpha Glass! Our products are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. For this specific screen protector, the glass is meant to sacrifice itself to keep your infinity display safe. So as long as your phone as emerged unscathed, we're still going to call this a win and cut straight to the part where we send you a warranty replacement. Feel free to call our friendly Otters at 1-855-688-7269, and they'll set this up right away!
Regards,
OtterBox Customer Service Team
We apologize that you were experiencing a recurring issue with the Galaxy S8+ Alpha Glass! Our products are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. For this specific screen protector, the glass is meant to sacrifice itself to keep your infinity display safe. So as long as your phone as emerged unscathed, we're still going to call this a win and cut straight to the part where we send you a warranty replacement. Feel free to call our friendly Otters at 1-855-688-7269, and they'll set this up right away!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Inga
Verified Purchase:Yes
I thought i was doing the right thing by making this purchase, and because you said it was case friendly to my otter box case..but its not..it kept popping up..
So I'm sending it back for a refund if you don't mind...sorry
So I'm sending it back for a refund if you don't mind...sorry
Response from otterbox.comBy OtterBox, Customer Service Team, May 8, 2018
Dear Inga,
We're so sorry to hear that this Alpha Glass is not getting along well with your OtterBox case! This is definitely strange, since both products were engineered to be perfectly compatible. We suspect that a misalignment issue might be the culprit here, so please feel welcome to call our detective Otters at 1-855-688-7269, and they'll be glad to assist you with this mystery!
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that this Alpha Glass is not getting along well with your OtterBox case! This is definitely strange, since both products were engineered to be perfectly compatible. We suspect that a misalignment issue might be the culprit here, so please feel welcome to call our detective Otters at 1-855-688-7269, and they'll be glad to assist you with this mystery!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: samson
Verified Purchase:Yes
fit like a glove-no problem to date-had over 2 weeks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sarah
Verified Purchase:Yes
I bought this a couple weeks ago. I love the product. The glass makes the images seem very crisp and clear.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lynn
Verified Purchase:Yes
Had to buy a new one after 3 years... but my phones screen was completely fine... the screen protector did what it was supposed to.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: genna
Verified Purchase:Yes
I bought this like 2 weeks ago with the case it stated it went with and the glass protector does not go with the case it cracked it right away even took it to Verizon and they said they didn't go together very un happpy and lost out on that money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 28, 2018
Hey there genna,
We truly apologize that your experience with this Alpha Glass hasn't quite gotten off on the right foot! It is definitely odd that the screen protector doesn't seem to be getting along well with one of our cases, since both products are specifically designed to work seamlessly together. Please feel welcome to call our Otter detectives at 1-855-688-7269, and they'll gladly launch an investigation. Once we solve this mystery, we'll be able to come up with a more permanent solution going forward!
Best,
OtterBox Customer Service Team
We truly apologize that your experience with this Alpha Glass hasn't quite gotten off on the right foot! It is definitely odd that the screen protector doesn't seem to be getting along well with one of our cases, since both products are specifically designed to work seamlessly together. Please feel welcome to call our Otter detectives at 1-855-688-7269, and they'll gladly launch an investigation. Once we solve this mystery, we'll be able to come up with a more permanent solution going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com