Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Ajlee
Verified Purchase:Yes
This glass fits well and is sturdy it has good senstivity and visibility
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Don't buy any other glass until you try this
on February 4, 2018
Posted by: Jimmy P
Verified Purchase:Yes
I've bought about 5 different glass covers for my s8+ after a few days of use they usually come off my phone I'm hard on them because I work in the oilfield. This protector hasn't come off the screen yet! It also covers the whole screen including the curve, one tip I might add that could help is I used a blow dryer after I installed the glass to warm up the glass so it would adhear better. Not sure if it's necessary. But so far I love the screen protector and it's very scratch resistant!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Smoky
Verified Purchase:Yes
My Alpha Glass Screen cracked on the edge just applying it to phone. Very unhappy with product. I have been an Otter Box phone case lover for years. I expected better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2018
Hey Smoky,
Well, this certainly does not sound like the awesome protective experience that we expected from the Galaxy S8+ Alpha Glass! We apologize that the glass cracked during the installation process, but not to worry - our awesome Otters are ready to hook you up with a warranty replacement. Just give them a ring at 1-855-688-7269, and they'll send you a new Alpha Glass with ease and haste!
Additionally, please feel free to check out the installation video we made for this exact screen protector. This visual guide should display the proper technique to perfectly aligning the new glass on your device!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
Well, this certainly does not sound like the awesome protective experience that we expected from the Galaxy S8+ Alpha Glass! We apologize that the glass cracked during the installation process, but not to worry - our awesome Otters are ready to hook you up with a warranty replacement. Just give them a ring at 1-855-688-7269, and they'll send you a new Alpha Glass with ease and haste!
Additionally, please feel free to check out the installation video we made for this exact screen protector. This visual guide should display the proper technique to perfectly aligning the new glass on your device!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wham
Verified Purchase:Yes
It cracked wasn't able to text i had to keep pressing hard for it to work i had to return it my worse experience with otter box in over 6 years
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2018
Hi Wham,
We're bummed to hear that your Galaxy S8 Alpha Glass cracked, and we apologize that the touch sensitivity was having issues! If you're willing to give this another shot, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll be happy to fix things up with a warranty claim. We’ll send out a brand new screen protector, along with some installation tricks to make sure that the new glass aligns seamlessly with your device!
Sincerely,
OtterBox Customer Service Team
We're bummed to hear that your Galaxy S8 Alpha Glass cracked, and we apologize that the touch sensitivity was having issues! If you're willing to give this another shot, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll be happy to fix things up with a warranty claim. We’ll send out a brand new screen protector, along with some installation tricks to make sure that the new glass aligns seamlessly with your device!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cotexo
Verified Purchase:Yes
Absolutely terrible phone screen. Popped right off my phone because it wouldn't sit properly on my edges. For a phone screen that's suppose to be so good I was very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2018
Hey Cotexo,
A popping screen protector? Orville Redenbacher would be proud, but we're not! We apologize that this happened, but not to worry - our helpful Otters love warranty claims just as much as they love movie snacks! Please don't hesitate to call them at 1-855-688-7269, and they'll send you a replacement glass in no time at all.
Additionally, feel free to check out the installation video that we made specifically for that screen protector (link below). This visual guide should offer a few suggestions on applying the glass perfectly to your Galaxy S8+!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
A popping screen protector? Orville Redenbacher would be proud, but we're not! We apologize that this happened, but not to worry - our helpful Otters love warranty claims just as much as they love movie snacks! Please don't hesitate to call them at 1-855-688-7269, and they'll send you a replacement glass in no time at all.
Additionally, feel free to check out the installation video that we made specifically for that screen protector (link below). This visual guide should offer a few suggestions on applying the glass perfectly to your Galaxy S8+!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: joehavlik1
Verified Purchase:Yes
I have a terrible habit of carrying too many things in my hands as I get out of the car or travel for busines and have spent a fortune repairing my phone screens. I purchased Alpha Glass to protect me from... well, me! Thank you Otter for making this product. ... next up-- a battery case for the Samsung Galaxy series!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Raymond
Verified Purchase:Yes
Can't use thhe irisd scanner and doesn't stick to the screen well
Response from otterbox.comBy OtterBox, Customer Service Team, March 19, 2018
Dear Raymond,
We're very sorry to see that this Alpha Glass is not holding up to expectations! Both the iris scanner and adherence issues are bizarre, and we're wondering if this screen protector might be suffering from a misalignment issue. We would recommend giving our friendly Otters a call at 1-855-688-7269, and they'll gladly take a closer look to rectify the situation. They’ll be able to send out a warranty replacement to smooth things over, along with some application tips and tricks to ensure flawless screen security going forward!
Best,
OtterBox Customer Service Team
We're very sorry to see that this Alpha Glass is not holding up to expectations! Both the iris scanner and adherence issues are bizarre, and we're wondering if this screen protector might be suffering from a misalignment issue. We would recommend giving our friendly Otters a call at 1-855-688-7269, and they'll gladly take a closer look to rectify the situation. They’ll be able to send out a warranty replacement to smooth things over, along with some application tips and tricks to ensure flawless screen security going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jeremey
Verified Purchase:Yes
I am going on my 2nd protector for my new s8+ I had the first one less than 2 days and i cracked it, I did not have it aligned right and I kept squeezing the case and it cracked. I ordered the 2nd and it is better, still have a few fitment issues, but it was probably user error and my error for buying a curved screen phone. overall good product just probably user error.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com