Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Billee
Verified Purchase:Yes
I bought around the beginning of December and had to order a new one a couple or so weeks later because it wasn't sticking any more. With the warranty I was sent another one. So I'm hoping it was a fluke. For my galaxy S8+
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2018
Hi Billee,
It definitely was not in the Alpha Glass design plans for it to come un-stuck from the phone screen! We so apologize that this happened, and we're glad to see that we already have a warranty replacement headed your way. If you have any further questions or would like installation assistance, please feel free to call our Otter experts at 1-855-688-7269. They'll always do what they can to help out!
Cheers,
OtterBox Customer Service Team
It definitely was not in the Alpha Glass design plans for it to come un-stuck from the phone screen! We so apologize that this happened, and we're glad to see that we already have a warranty replacement headed your way. If you have any further questions or would like installation assistance, please feel free to call our Otter experts at 1-855-688-7269. They'll always do what they can to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Broke 2 alpha screens in 2 months, phone is fine
on January 1, 2018
Posted by: Timmy
Verified Purchase:Yes
Well they did their job but...
I broke 2 alpha screens and 1 defender case in 2 months all separate occurrences. I am not that tough on my cases. Had otterboxes for the last 5 years plus without ever braking one. Like I said before my phone is fine. I one situation I left the phone in my cargo pocket and when I removed it an hour later (I don't remember hitting anything)the alpha glass was spidered. Kind of expensive to replace an alpha glass every month and a case every 2.
Going to try something new
I broke 2 alpha screens and 1 defender case in 2 months all separate occurrences. I am not that tough on my cases. Had otterboxes for the last 5 years plus without ever braking one. Like I said before my phone is fine. I one situation I left the phone in my cargo pocket and when I removed it an hour later (I don't remember hitting anything)the alpha glass was spidered. Kind of expensive to replace an alpha glass every month and a case every 2.
Going to try something new
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2018
Hi Timmy!
While we're bummed to hear that you've experienced some bad luck with screen protectors, we're thrilled that they did their job and sacrificed themselves to save your phone! Please keep in mind that we are always happy to replace damaged products under our warranty, including the Alpha Glass. If you are interested in setting up a warranty claim, please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a new screen protector to keep the protection going!
Regards,
OtterBox Customer Service Team
While we're bummed to hear that you've experienced some bad luck with screen protectors, we're thrilled that they did their job and sacrificed themselves to save your phone! Please keep in mind that we are always happy to replace damaged products under our warranty, including the Alpha Glass. If you are interested in setting up a warranty claim, please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a new screen protector to keep the protection going!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cyntia
Verified Purchase:Yes
I have a samsung8+. Cracked 2 expensive screen protectors in the first month. Now with the orotection of otterbox my screen protector hasnt cracked.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ctew31
Verified Purchase:Yes
I bought it to go with the case and within a week it started to come off because it didn't fit right in the case and after it started to come off it cracked then got completely broke when I dropped it. Worst glass screen protector ever
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 9, 2018
Hey Ctew31!
“Worst ever”!? That's certainly not a combination of words we like to hear in relation to the Alpha Glass. It was designed to be 100% compatible with all of our cases, so the lack of appropriate fit is not a typical experience.
We'd love a chance to give it another try by swapping out the broken one with a brand-new replacement! Don't hesitate to give our handy Otters a quick ring at 1-855-688-7269, and they'll fix this up!
Regards,
OtterBox Customer Service Team
“Worst ever”!? That's certainly not a combination of words we like to hear in relation to the Alpha Glass. It was designed to be 100% compatible with all of our cases, so the lack of appropriate fit is not a typical experience.
We'd love a chance to give it another try by swapping out the broken one with a brand-new replacement! Don't hesitate to give our handy Otters a quick ring at 1-855-688-7269, and they'll fix this up!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Thomas
Verified Purchase:Yes
I bought this to protect my new phone as I work away and was concerned my phone would get damaged. In just a few days the screen protector broke just from my phone being in my pocket without it ever being dropped or bumped. Not happy with what is usually a good brand! Wasted my money.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: CP714
Verified Purchase:Yes
My husband offered to change the screen protector on my Samsung galaxy s8+. After changing it and getting the perfect fit, he tried to put my phone back into its case....and it shattered..in his hands.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 22, 2018
Hey there CP714,
Yikes, we're sorry to hear that you've been through such an ordeal with the Galaxy S8+ Alpha Glass! It is definitely odd that the glass shattered during installation, and our awesome Otters would love to hook you up with a warranty replacement. Please feel free to call them at 1-855-688-7269, and they'll send you a new screen protector right away!
Additionally, we would recommend taking a look at the installation video made for this product (link below). This will highlight the easiest method of applying that screen protector to align it perfectly with your Galaxy S8+!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
Yikes, we're sorry to hear that you've been through such an ordeal with the Galaxy S8+ Alpha Glass! It is definitely odd that the glass shattered during installation, and our awesome Otters would love to hook you up with a warranty replacement. Please feel free to call them at 1-855-688-7269, and they'll send you a new screen protector right away!
Additionally, we would recommend taking a look at the installation video made for this product (link below). This will highlight the easiest method of applying that screen protector to align it perfectly with your Galaxy S8+!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Alpha glass cover that comes with the case doesn't fit. Shattered when installing the way it says in instructions
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 29, 2018
Dear Mike,
Uh oh, looks like that Alpha Glass just couldn't handle the pressure of defending your Galaxy S8+! We sincerely apologize that this happened, and our handy Otters would love to fix things up with a warranty claim. Please feel free to call them at 1-855-688-7269, and they'll send out a replacement screen protector with ease and haste!
We would also recommend checking out the installation video made for this specific product (link below). This should offer some handy tips and tricks to achieve the perfect fit and alignment with your device!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
Uh oh, looks like that Alpha Glass just couldn't handle the pressure of defending your Galaxy S8+! We sincerely apologize that this happened, and our handy Otters would love to fix things up with a warranty claim. Please feel free to call them at 1-855-688-7269, and they'll send out a replacement screen protector with ease and haste!
We would also recommend checking out the installation video made for this specific product (link below). This should offer some handy tips and tricks to achieve the perfect fit and alignment with your device!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Some guy with a S8plus
Verified Purchase:Yes
The Good: After correct installation this is a great screen protector. Since it is made to work with the Otterbox case I bought, it fits perfect without rising up on the edges. Its clear enough that I can't even tell it's on. I haven't dropped my phone yet to see how it stands up, but I feel confident in it's strength.
The Bad: Installing it correctly is key. Took me a second try to line it up, and its still not perfect. Took a star off for not having any kind of guidance trey/system to properly align it, mine is still slightly higher than perfect. The tacky sticky lining reapplied a second time just fine, and I did not notice any residue from the first attempt. That kept it at 4 stars for me, you really can't expect everyone to line it up perfect and a second attempt is to be expected sometimes. I have had other screen protectors that due to their adhesive would not allow any adjustment or second attempts.
The OK: Very slightly noticeable is a whole screen grid array of dots. No star taken off here because you really need to try to find and see them. They are far less noticeable than say my fingerprint smudges or glare from overhead lighting etc. Honestly I forgot they were there until I wrote this review. Some super OCD neurotic people might care, but not your average person. I have a Galaxy S8+ and the sole reason I picked this phone was for the screen quality. There is zero issue or loss of clarity, the display is gorgeous.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com