Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Greg V
Verified Purchase:Yes
It was not on 2 days and cracked at the on off button on my Samsung S8 plus and it doesn't even come close enought to the button to have it be the cause it looks like and I had not dropped it at all. So have to thik to much pressure as it wraps around face. before installing I watch UTube to make sure I was doing it right and was pretty straight forward and easy to install
Response from otterbox.comBy OtterBox , Customer Service Team, August 14, 2017
Hi Greg,
We are sorry that this Alpha Glass cracked in the first couple of days. We completely understand why this would be disappointing and we are glad to see that we already have a warranty replacement in the works.
It will soon leave our warehouse and you will receive an email with tracking information. If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that this Alpha Glass cracked in the first couple of days. We completely understand why this would be disappointing and we are glad to see that we already have a warranty replacement in the works.
It will soon leave our warehouse and you will receive an email with tracking information. If you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dirtytape
Verified Purchase:Yes
If you don't position the glass perfectly, the power button becomes difficult to press. Without a case the power button is easy to press but with the case and the alpha glass the power takes some effort to press. I've had to take the case off and try to press and .ove the glass just so the power button presses normally. After a couple of days, it seems that the glass moves and then the power button becomes more difficult to press.
On the plus side, the glass doesn't scratch at all. I'm an electrician and I always have screws, drywall anchors, and tools in my pockets. The screen protector does not scratch at all. I'm impressed with that aspect. The buttons becoming difficult to press is my only gripe.
On the plus side, the glass doesn't scratch at all. I'm an electrician and I always have screws, drywall anchors, and tools in my pockets. The screen protector does not scratch at all. I'm impressed with that aspect. The buttons becoming difficult to press is my only gripe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Samantha
Verified Purchase:Yes
I never like to write a negative review, but I cant lie either. The alpha glass is a brilliant idea, however they arent compatible with otter box's own cases. The case i got from you guys keeps pushing the alpha glass around and ending up underneath of it, causing it to crack EVERYWHERE. So now the phone i paid $900 for looks so bad.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 28, 2017
Hi Samantha!
We appreciate your feedback on our Alpha Glass screen protector, and we apologize that your glass is not conforming to your case as well as it should. We definitely don't want your brand new Samsung Galaxy S8+ to look bad! We would love to get that cracked Alpha Glass replaced for you under our warranty, so please give our playful Otters a call at 1-855-688-7269, and they'll dive right in!
Sincerely,
OtterBox Customer Service Team
We appreciate your feedback on our Alpha Glass screen protector, and we apologize that your glass is not conforming to your case as well as it should. We definitely don't want your brand new Samsung Galaxy S8+ to look bad! We would love to get that cracked Alpha Glass replaced for you under our warranty, so please give our playful Otters a call at 1-855-688-7269, and they'll dive right in!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fpeck
Verified Purchase:Yes
One side of the screen stopped working when touched. When tried to get the screen working again the screen protector broke. For this since I have a Otterbix case. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 18, 2017
Hey there Fpeck,
We're so sorry to hear that your experience with the Alpha Glass screen protector was disappointing, to say the least! It sounds like there could have been a misalignment or installation issue going on, and we would be happy to smooth things over with a warranty replacement! Just call our friendly Otters at 1-855-688-7269, and they'll be glad to send you a new Alpha Glass along with some troubleshooting tips so that this does not happen again!
Best,
OtterBox Customer Service Team
We're so sorry to hear that your experience with the Alpha Glass screen protector was disappointing, to say the least! It sounds like there could have been a misalignment or installation issue going on, and we would be happy to smooth things over with a warranty replacement! Just call our friendly Otters at 1-855-688-7269, and they'll be glad to send you a new Alpha Glass along with some troubleshooting tips so that this does not happen again!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mncs
Verified Purchase:Yes
I had to take this off of my phone because the touch screen lost all sensitivity and the facial recognition would not work at all once I put it on. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2017
Hey mncs,
We're disappointed too! Here at OtterBox, we want you to have a screen protector that offers full access to the uniquely curved infinity display on the Galaxy S8+, and we apologize that you were losing touch sensitivity. Additionally, it is odd that the facial recognition won't work, specifically because we design our products to allow functionality of all device features. Regardless, our fantastic Otters will be thrilled to send out a new, responsive Alpha Glass under our warranty, so please feel free to call them at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
We're disappointed too! Here at OtterBox, we want you to have a screen protector that offers full access to the uniquely curved infinity display on the Galaxy S8+, and we apologize that you were losing touch sensitivity. Additionally, it is odd that the facial recognition won't work, specifically because we design our products to allow functionality of all device features. Regardless, our fantastic Otters will be thrilled to send out a new, responsive Alpha Glass under our warranty, so please feel free to call them at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jjdocz
Verified Purchase:Yes
Had it for about a month doesn't work well with the otterbox defender case have to keep taking the case off or i lose the sensitivity at the bottom of the phone where the home button is. But it does work nice besides the one problem
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2017
Dear Jjdocz,
Sorry to hear that your Alpha Glass is having trouble with sensitivity! Here at OtterBox, we think you deserve to have a responsive screen protector that provides full access of the Galaxy S8+ infinity glass. The Alpha Glass and the Defender are meant to be companion pieces, so they should be working together seamlessly. Not to worry - our super-sleuth Otters are on the case! Please feel free to ring them up at 1-855-688-7269, and they'll start the investigation! We'll have a more receptive glass on your phone screen before you know it!
Cheers,
OtterBox Customer Service Team
Sorry to hear that your Alpha Glass is having trouble with sensitivity! Here at OtterBox, we think you deserve to have a responsive screen protector that provides full access of the Galaxy S8+ infinity glass. The Alpha Glass and the Defender are meant to be companion pieces, so they should be working together seamlessly. Not to worry - our super-sleuth Otters are on the case! Please feel free to ring them up at 1-855-688-7269, and they'll start the investigation! We'll have a more receptive glass on your phone screen before you know it!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rafael
Verified Purchase:Yes
bought an Alpha Glass for my S8+ and I am totally unsatisfied with the product.
Although the application has been made as recommended by the application manual, is starting to accumulate dirt between the phone and the Alpha Glass. The protective sticker (that comes in the inner part of the Alpha Glass) is of a smaller size than the Alpha Glass itself, in addition to the visual problem (marks all around the phone) also is accumulationing dirt in these areas.
I do not recommend.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2017
Hey Rafael,
Uh oh, sounds like an attack of the dirt monsters! We so apologize that your Alpha Glass seems to be collecting some grime, and we assure you that this experience is not normal. Please feel welcome to call our dirt-busting Otters at 1-855-688-7269, and they'll exterminate the muck with a warranty replacement!
Cheers,
OtterBox Customer Service Team
Uh oh, sounds like an attack of the dirt monsters! We so apologize that your Alpha Glass seems to be collecting some grime, and we assure you that this experience is not normal. Please feel welcome to call our dirt-busting Otters at 1-855-688-7269, and they'll exterminate the muck with a warranty replacement!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Crash
Verified Purchase:Yes
The tempered glass screen protector cracked when it fell 2 inches. Only lasted but 2 weeks and broke
Response from otterbox.comBy OtterBox, Customer Service Team, October 30, 2017
Hey Crash,
We apologize that your Alpha Glass broke so quickly, but we're so glad that it fulfilled its destiny and kept the device safe! The Alpha Glass is designed to sacrifice itself and break before your phone screen does, so as long as your Galaxy S8+ is doing okay, we still call that a win! Let's keep the security going by sending out a warranty replacement - just ring up our awesome Otters at 1-855-688-7269, and they'll be happy to process a claim and send you a new Alpha Glass!
Regards,
OtterBox Customer Service Team
We apologize that your Alpha Glass broke so quickly, but we're so glad that it fulfilled its destiny and kept the device safe! The Alpha Glass is designed to sacrifice itself and break before your phone screen does, so as long as your Galaxy S8+ is doing okay, we still call that a win! Let's keep the security going by sending out a warranty replacement - just ring up our awesome Otters at 1-855-688-7269, and they'll be happy to process a claim and send you a new Alpha Glass!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com