Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Average customer rating
3
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
104
4 Stars
27
3 Stars
37
2 Stars
32
1 Star
106
51%of customers recommend this product.
(
142 out of
280)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy S8+ - Clear
Posted by: Roojo
Verified Purchase:Yes
Otter box has some awesome products. But the Alpha Glass is not one of them. I have it on my Galaxy S8+ and when I try to touch the numbers or letters at the side of the screen, it won't let me. I think that the curve of the glass makes it too thick for it to sense the touch.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 1, 2018
Hey Roojo,
We are truly sorry to see that you've had such an aggravating experience with the OtterBox Alpha Glass. While we do like to design a secure screen protector to protect your device, you obviously need to be able to access your phone screen! We're glad to see that we already have a warranty replacement ordered for you, and you should be receiving an email regarding your tracking information shortly.
We are including a link here to our YouTube channel video on the installation techniques for the Galaxy S8+ Alpha Glass. Please feel welcome to use this for reference, but if you should need any further assistance, our friendly Otters are just a call away at 1-855-688-7269. They're always thrilled to help out!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
We are truly sorry to see that you've had such an aggravating experience with the OtterBox Alpha Glass. While we do like to design a secure screen protector to protect your device, you obviously need to be able to access your phone screen! We're glad to see that we already have a warranty replacement ordered for you, and you should be receiving an email regarding your tracking information shortly.
We are including a link here to our YouTube channel video on the installation techniques for the Galaxy S8+ Alpha Glass. Please feel welcome to use this for reference, but if you should need any further assistance, our friendly Otters are just a call away at 1-855-688-7269. They're always thrilled to help out!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bfranks15
Verified Purchase:Yes
I bought this less than a month ago, I use it with my galaxy s8+ otter box case and sometimes the side of the screen protector comes up and makes it hard to use that side of my phone, so then I have to take my case off completely to fix/ adjust it. The product used by itself is awesome though I love the glass screen protector .
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 8, 2018
Hey there B_franks15,
We're so glad to hear that you're falling in love with the Alpha Glass! Our apologies that it isn't fitting seamlessly with the OtterBox Defender and keeps trying to lift away. Not to worry - our wonderful Otters will be happy to give this another shot with a warranty replacement. Please don't hesitate to call them at 1-855-688-7269, and they'll send a new screen protector your way pronto!
Additionally, feel free to check out the installation video that we made for the Galaxy S8+ Defender/Alpha Glass combo (link below). This should offer some handy tips and tricks to make sure that both items align perfectly together this time around!
https://www.youtube.com/watch?v=F_yaCWtmJYE
Best,
OtterBox Customer Service Team
We're so glad to hear that you're falling in love with the Alpha Glass! Our apologies that it isn't fitting seamlessly with the OtterBox Defender and keeps trying to lift away. Not to worry - our wonderful Otters will be happy to give this another shot with a warranty replacement. Please don't hesitate to call them at 1-855-688-7269, and they'll send a new screen protector your way pronto!
Additionally, feel free to check out the installation video that we made for the Galaxy S8+ Defender/Alpha Glass combo (link below). This should offer some handy tips and tricks to make sure that both items align perfectly together this time around!
https://www.youtube.com/watch?v=F_yaCWtmJYE
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
They're not good with the defender case, not sure about the other cases. The four corners of the Gs8+ are the ones To break. The screen protector itself can use a stronger adhesive so they can stick better cars always pops up and you have to press On the screen harder than you should.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 29, 2018
Hey Steve,
We sincerely apologize that you have experienced a recurring issue with your Alpha Glass, but we’re definitely in this for the long haul to make sure your Galaxy S8+ stays protected for a long time to come! Please feel welcome to call our Otter investigators at 1-855-688-7269, and they'll take a closer look at what you’re doing when the issue occurs so that we can get to the root of the problem. Once we find the cause, we’ll be able to come up with a more permanent solution going forward!
Best,
OtterBox Customer Service Team
We sincerely apologize that you have experienced a recurring issue with your Alpha Glass, but we’re definitely in this for the long haul to make sure your Galaxy S8+ stays protected for a long time to come! Please feel welcome to call our Otter investigators at 1-855-688-7269, and they'll take a closer look at what you’re doing when the issue occurs so that we can get to the root of the problem. Once we find the cause, we’ll be able to come up with a more permanent solution going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Clayton
Verified Purchase:Yes
The screen protector made it hard to press the screen to the point where I had firmly press each time and then recently I had it on with my otter box case and it was pushing aside the buttons so I couldnt lock the screen, not knowing it was the screen protector being the issue I pressed the case in place which ended up shattering the protector. I have only had it for 2 weeks.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 2, 2018
Hey Clayton,
We're sorry to see that your Alpha Glass and OtterBox case didn't end up being the best of friends like we expected! Our Otter sleuths suspect that a misalignment issue might be the cause of these issues, and they would love to help out. Please feel welcome to call them at 1-855-688-7269, and they'll send you a warranty replacement to reinstate that screen protector, as well as some installation tips and tricks to make sure the glass and case form a lasting friendship going forward!
Cheers,
OtterBox Customer Service Team
We're sorry to see that your Alpha Glass and OtterBox case didn't end up being the best of friends like we expected! Our Otter sleuths suspect that a misalignment issue might be the cause of these issues, and they would love to help out. Please feel welcome to call them at 1-855-688-7269, and they'll send you a warranty replacement to reinstate that screen protector, as well as some installation tips and tricks to make sure the glass and case form a lasting friendship going forward!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tommy
Verified Purchase:Yes
Screen would pop off every hour... and would not stick properly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2018
Hey Tommy,
We're so sorry to see that this Alpha Glass is having trouble lasting more than an hour in the line of duty! This is definitely not the tenacious durability that we normally expect from this product, so please feel free to call our tough Otters at 1-855-688-7269. They'll reinstate that unit with a brand-new warranty replacement in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We're so sorry to see that this Alpha Glass is having trouble lasting more than an hour in the line of duty! This is definitely not the tenacious durability that we normally expect from this product, so please feel free to call our tough Otters at 1-855-688-7269. They'll reinstate that unit with a brand-new warranty replacement in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bird
Verified Purchase:Yes
I was suggested this screen protector by the otterbox website when I was purchasing my otterbox case. Although I love the case, the case hasn't been designed to accommodate the the screen protector as the fit just didn't work. The button on the side of the case to unlock the phone would come out all the time, and as I was adjusting the case for the button to fit back in the hole, (I had to do this all the time), the screen protector scattered with pressure from my
thumb.
thumb.
I bought this as I was hoping for more durability than the cheap ones I normally get. However I seem to have been proven wrong. Pretty disappointed, especially for the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 14, 2019
Hi there!
We're sorry to hear you had a rough start with your Alpha Glass Screen Protector.
We assure you this is anything but normal because we designed this screen protector to maximize all functions of your Samsung device and to fully be compatible with our cases!
If you're willing to give this another chance, we'd love to set up a warranty and send you off with some great troubleshooting tips that can help smooth things out! Simply give us a call at 1-855-688-7269 and we'd love to help!
Best,
OtterBox Customer Service Team
We're sorry to hear you had a rough start with your Alpha Glass Screen Protector.
We assure you this is anything but normal because we designed this screen protector to maximize all functions of your Samsung device and to fully be compatible with our cases!
If you're willing to give this another chance, we'd love to set up a warranty and send you off with some great troubleshooting tips that can help smooth things out! Simply give us a call at 1-855-688-7269 and we'd love to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Great stuff
on April 27, 2017
Posted by: DC75
Received my product yesterday. Fit perfectly on my S8 Plus with otter box case. Looks great and I feel very secure now. I've never had any problems with any OtterBox product I've ever purchased. Thx for always making top products. Definitely worth the investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Han_Lecter
Verified Purchase:Yes
The left rounded edge cracked already once I tried to use my defender holster to hold my phone on a table to watch a video, I think the fitting with the defender case is just too tight. Warranty replacement is on its way now... but I'm nervous it will break again.
Response from otterbox.comBy OtterBox , Customer Service Team, April 28, 2017
Hi Han,
Thanks for your feedback! We’re sorry that this Alpha Glass acquired a crack early on in the journey. This is disappointing but we are glad that we already have a warranty replacement heading your way.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that this Alpha Glass acquired a crack early on in the journey. This is disappointing but we are glad that we already have a warranty replacement heading your way.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com