Customer reviews from Samsung US
Samsung - POWERbot R7090 Wi-Fi Connected Robot Vacuum with Edge Clean, Self Clean Brush and Point to Clean - Satin Gold
Average customer rating
3.8
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
30
4 Stars
13
3 Stars
4
2 Stars
3
1 Star
10
73%of customers recommend this product.
(
43 out of
59)
Customer Reviews for Samsung - POWERbot R7090 Wi-Fi Connected Robot Vacuum with Edge Clean, Self Clean Brush and Point to Clean - Satin Gold
Customer Rating
3
Picks up pet hair like nobody’s business
on November 1, 2018
Posted by: To 31w
from Ronan MT
Expertise:Intermediate
[This review was collected as part of a promotion.] We have had this a few months now and it does a great job of getting the pet hair and dust up. It does have some difficulty transitioning from the hard floor to the rug we have, and 9 times out of 10 it can’t get itself completely back on the charging station completely. We have to push it on the last inch so it will begin recharging.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Effective and fun to use!
on November 1, 2018
Posted by: TeMoUNC
from Charlotte, NC
Expertise:Intermediate
I bought the POWERbot R7090 about a year ago. It was easy to set up and it's done a great job of navigating my condo to keep it neat and clean. It is better than other, similar products in navigating obstacles while still accomplishing its mission.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Service repairs!!!
on November 10, 2018
Posted by: TStorms
from Michigan
Expertise:Intermediate
I had to send this product in two times within a year, with issues. When it works I like it, unfortunately it isn't reliable.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
TStorms, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good performance
on December 28, 2018
Posted by: Anonymous
from Jersey City, NJ
Expertise:Beginner
Just bought this 2 days ago and ran it twice so far. I live in a one bedroom apartment with no pets but a young child.
Overall this works pretty good. Not perfect but very acceptable. If you live in a space that is square this would work perfect for you.
You must note that where you put the recharging station matters A LOT because it is the baseline and the RobotVac will only clean the spaces in front of it. For example, you have a living room and a bedroom and/or bathroom is situated behind the living room, Robot will clean the living room ONLY and will not know to go behind the wall of the living room and clean bathroom and a bed room.
Now that was the drawback I saw. But the spaces it cleans were pretty good. It doesn't clean the most efficient way. For example, it would start vacuum then would take a trip to a different section of the space. At first, I thought it missed the whole section where it started cleaning. But then, eventually, it somehow remembered the missing spot and came back. But then it would also go back to a far away space that it missed. Not sure why it wouldn't make sure to finish the space it works on then move on to a far away place.
As far as the sensors go, they are great. I have a dining table in the living room. There are 4 dining chairs. The machine slows down when detecting a chair leg or table leg.
I have a area rug in the living room. The machine goes up the rug fine and put itself into a high gear (Turbo Mode) and cleans it all. Impressed.
You have to empty the dust bin EVERY TIME it's finished running. Meaning you have to be diligent and not let the machine do all the work. Also, before the machine starts cleaning, you MUST clean the entire cleaning area. ie) pick up every single toys and put away all the shoes. Again, you must be diligent. Otherwise, don't bother buying this robot. You will be throwing away money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 31, 2019
Tommyjlee, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information about your concerns:
1. POWERbot Irregular Pattern & Cleaning Behavior: http://bit.ly/2T0BwXR
Thank you for being a part of the Samsung family! ^Cat
1. POWERbot Irregular Pattern & Cleaning Behavior: http://bit.ly/2T0BwXR
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
I gave an average because of the battery life.
on March 5, 2019
Posted by: Eliot75
from Salt Lake City, UT
Expertise:Intermediate
We bought this vacuum about a year ago and we were very satisfied overall.
We don't have pets not small kids.
We love all the features and how great the paterns show in the carpets, also it does a decent job reaching out the edges.
About 11 months since we got it we noticed that the vacuum was recharging more often than before. Now the vacuum charge does not last more than 15 minutes of charge.
We don't have pets not small kids.
We love all the features and how great the paterns show in the carpets, also it does a decent job reaching out the edges.
About 11 months since we got it we noticed that the vacuum was recharging more often than before. Now the vacuum charge does not last more than 15 minutes of charge.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, March 7, 2019
Ariel, I realize your experience has been different recently, and I'd like to change that. I want to help by providing these links with information about your concerns:
1. Vacuum Does Not Charge: http://bit.ly/2NMk9bm
2. POWERbot Will Not Start: http://bit.ly/2Uq5J3c
Thank you for being a part of the Samsung family! ^Cat
1. Vacuum Does Not Charge: http://bit.ly/2NMk9bm
2. POWERbot Will Not Start: http://bit.ly/2Uq5J3c
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
2 Units Failed Almost Immediately
on March 8, 2019
Posted by: cmelliso
from Lynnwood, WA
Expertise:Expert
Bought an R7090 less than a month ago after my older Roomba units finally died. Had purchased an R7065 back in November 2018. Within a week of each other, both units failed - refuse to move forward, no error code on the device. Have tried cleaning cliff sensors, brushes, and wheels to no avail. R7065 failed first, and service has been poor so far; R7090 failure tonight led me to write this review.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139343961.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Pile of Junk
on March 11, 2019
Posted by: Stevepow1
from St. Augustine Fl
Expertise:Intermediate
I have had this thing for almost a year, I has been back for repairs several time. It will not charge. Works good for a couple of weeks after getting it back but then stops charging again. I will never buy another samsung product again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
easy to use
on March 14, 2019
Posted by: M J S
from Sacramento, CA, USA
Expertise:Intermediate
so far so good to charge, to use and to park.and to show off to everyone.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 18, 2019
We are glad to hear that you are enjoying your POWERbot. I agree it is a showpiece. Thank you for selecting Samsung for your cleaning needs. ^Cat
Written by a customer while visiting Samsung US