Customer reviews from Samsung US
Samsung - POWERbot R7090 Wi-Fi Connected Robot Vacuum with Edge Clean, Self Clean Brush and Point to Clean - Satin Gold
Average customer rating
3.8
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
30
4 Stars
13
3 Stars
4
2 Stars
3
1 Star
10
73%of customers recommend this product.
(
43 out of
59)
Customer Reviews for Samsung - POWERbot R7090 Wi-Fi Connected Robot Vacuum with Edge Clean, Self Clean Brush and Point to Clean - Satin Gold
Customer Rating
1
DO NOT PURCHASE ANY ROBOT VACUUMS FROM SAMSUNG!
on January 14, 2022
Posted by: DonlyAJ
from Dallas
this is the worst product samsung has designed. didn’t even last two years and cost to repair it was more than purchasing a new one from a different manufacturer. i believe it worked well for the first 3 months but then quickly deteriorated after that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 17, 2022
Hello. I realize this situation is less than ideal for you. I can see this situation from your point of view. We value our customers opinion and them informing us of their problems with the product. I will forward this information accordingly; But, at this time we can only recommend contacting a service center. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
It turns itself off
on March 23, 2019
Posted by: MarianoP
from Miami, FL
Expertise:Expert
We purchased this vacuum because you can turn it on when you leave and it is supposed to clean the house and return to its charger station by itself, but several times we found it dead in the middle of its work. Not because of the battery, in fact, we found it fully charged. ¨Lucky me¨, because this started happening so soon after the warranty expired. Expensive and defective.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Powerbot R7090 Pet Robot Vacuum
on March 23, 2019
Posted by: Denise L
from Stratford CT
Expertise:Intermediate
I bought this model 2 weeks ago and I am so pleased with the results and value! I run it every day and I am amazed at how much it picks up when my floors already look clean. I tried it in my bedroom today on the 2nd floor and it went under my bed and got all the dust bunnies that are impossible to reach! Highly reccommend this model - should have bought one sooner!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
Denise L, better late than never I say! It is truly a wonderful thing when your task of vacuuming is a thing of the past! Enjoy your free time, and welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Robot Vacuum
on March 20, 2019
Posted by: GgCPO
from Lemoore, CA
Expertise:Expert
I let it run while I was at work, and came home to find my house smelling amazing. It had picked up ALL of the dog hair! I love that it doesn't get tangled, and the plethora of features and modes is the best part. I only wish it had a larger dust bin.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 26, 2019
That's fantastic news! Everyone wants their vacuum to be powerful, and enhance their cleaning experience. I'm glad you found that with your new Samsung POWERbot. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
easy to use
on March 14, 2019
Posted by: M J S
from Sacramento, CA, USA
Expertise:Intermediate
so far so good to charge, to use and to park.and to show off to everyone.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 18, 2019
We are glad to hear that you are enjoying your POWERbot. I agree it is a showpiece. Thank you for selecting Samsung for your cleaning needs. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Pile of Junk
on March 11, 2019
Posted by: Stevepow1
from St. Augustine Fl
Expertise:Intermediate
I have had this thing for almost a year, I has been back for repairs several time. It will not charge. Works good for a couple of weeks after getting it back but then stops charging again. I will never buy another samsung product again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
2 Units Failed Almost Immediately
on March 8, 2019
Posted by: cmelliso
from Lynnwood, WA
Expertise:Expert
Bought an R7090 less than a month ago after my older Roomba units finally died. Had purchased an R7065 back in November 2018. Within a week of each other, both units failed - refuse to move forward, no error code on the device. Have tried cleaning cliff sensors, brushes, and wheels to no avail. R7065 failed first, and service has been poor so far; R7090 failure tonight led me to write this review.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139343961.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
I gave an average because of the battery life.
on March 5, 2019
Posted by: Eliot75
from Salt Lake City, UT
Expertise:Intermediate
We bought this vacuum about a year ago and we were very satisfied overall.
We don't have pets not small kids.
We love all the features and how great the paterns show in the carpets, also it does a decent job reaching out the edges.
About 11 months since we got it we noticed that the vacuum was recharging more often than before. Now the vacuum charge does not last more than 15 minutes of charge.
We don't have pets not small kids.
We love all the features and how great the paterns show in the carpets, also it does a decent job reaching out the edges.
About 11 months since we got it we noticed that the vacuum was recharging more often than before. Now the vacuum charge does not last more than 15 minutes of charge.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, March 7, 2019
Ariel, I realize your experience has been different recently, and I'd like to change that. I want to help by providing these links with information about your concerns:
1. Vacuum Does Not Charge: http://bit.ly/2NMk9bm
2. POWERbot Will Not Start: http://bit.ly/2Uq5J3c
Thank you for being a part of the Samsung family! ^Cat
1. Vacuum Does Not Charge: http://bit.ly/2NMk9bm
2. POWERbot Will Not Start: http://bit.ly/2Uq5J3c
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US