Customer reviews from swann.com
Swann - Wireless Home Security System - White
Average customer rating
3.5
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
6
4 Stars
4
3 Stars
6
2 Stars
1
1 Star
3
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Swann - Wireless Home Security System - White
Posted by: LKM1
from Berkshire
Frequency of use:Daily
Verified Purchase:Yes
Although wrong instructions were included with item, we were able to download correct ones. Works well.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Topabs
from Neath
Verified Purchase:Yes
There needs to be a better mute or off switch pain with delivery and and bins etc
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello Topabs,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Gate Alert Kit. We will share your feedback with our product development to help with the production of our products.
If you require technical support, please be sure to contact us. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Gate Alert Kit. We will share your feedback with our product development to help with the production of our products.
If you require technical support, please be sure to contact us. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: GaryJ
from Perth Australia
Frequency of use:Daily
Verified Purchase:Yes
Seemed great initially, but now it goes off when you close the gate, not open it. What's with that?
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 9, 2020
Hello GaryJ,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Gate Alert Kit. The sensor may need to be reset as the algorithm seems to be off or switched to work in reverse. Please contact our support team for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Gate Alert Kit. The sensor may need to be reset as the algorithm seems to be off or switched to work in reverse. Please contact our support team for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Range is less than 100 feet
on September 8, 2021
Posted by: Jtbear
from Georgia
I bought 3. None can be used because the rang is less than 100 feet.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2021
Hello Jtbear,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Gate Alert Kit. The sensors included in this kit can work with distances of up to 200 feet. Take into consideration the number of walls the wireless signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the wireless signal. Also, take note of electrical equipment and other appliances that may affect the wireless signal. If you have not already, please contact a member of our technical support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Gate Alert Kit. The sensors included in this kit can work with distances of up to 200 feet. Take into consideration the number of walls the wireless signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the wireless signal. Also, take note of electrical equipment and other appliances that may affect the wireless signal. If you have not already, please contact a member of our technical support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com