Customer reviews from swann.com
Swann - Wireless Home Security System - White
Average customer rating
3.4
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
17
4 Stars
19
3 Stars
16
2 Stars
7
1 Star
9
89%of customers recommend this product.
(
8 out of
9)
Customer Reviews for Swann - Wireless Home Security System - White
Customer Rating
4
Manual Required
on May 13, 2022
Posted by: Fairwinds
I had the above installed by a contractor when they put in a new gate for me but did not leave a manual. How do I get one as I could not find one on your website or an email address?
Written by a customer while visiting swann.com
Customer Rating
2
False impression of functions
on September 9, 2022
Posted by: TonyNz
This unit only makes siren or horn sounds depending on the channel. Each only five beeps. You cannot select a chime for the driveway sensor which is not stated but falsely implied on the package. I want a refund but the hard packaging requires destruction just to get the unit out, so ineligible for refund at my supplier. Very dissapointed.
Written by a customer while visiting swann.com
Customer Rating
3
Driveway Alert
on December 31, 2022
Posted by: Suzy
Was disappointed when first received that I could not change noise as only wanted to know if people arriving not frighten people/friends away. When looking further into it, I switched off alarm one and re programmed 2 after listening to that switched 2 off and re programmed 3 a much better noise to alert me we have visitors
Response from swann.comBy LV, Customer Support, January 5, 2023
Hello Suzy,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to learn you were able to program the alarm in a much more pleasant setting for your liking. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to learn you were able to program the alarm in a much more pleasant setting for your liking. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
What were they thinking >.<
on May 22, 2025
Posted by: Mr Allen
You would think a "KIT" with a door bell with many different tunes would come with the door bell button for this but it does not! You cannot purchase it separately or in a kit it doesn't exist. And the alarm sensors are not sold separately.
Response from swann.comBy LV - Swann Team, May 27, 2025
Hello Mr. Allen,
Thank you for sharing your feedback. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them. We understand there is always room for improvement and we hope to offer such systems with more features in the future. Your feedback is important to us.
Thank you,
LV - Swann Team
Thank you for sharing your feedback. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them. We understand there is always room for improvement and we hope to offer such systems with more features in the future. Your feedback is important to us.
Thank you,
LV - Swann Team
Written by a customer while visiting swann.com