Customer reviews from swann.com
Swann - Wireless Home Security System - White
Average customer rating
3.4
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
17
4 Stars
19
3 Stars
16
2 Stars
7
1 Star
9
89%of customers recommend this product.
(
8 out of
9)
Customer Reviews for Swann - Wireless Home Security System - White
Customer Rating
3
Have to pay extra for the melodies to work!
on April 10, 2017
Posted by: CN
Wasted 30 minutes trying to get it to play a melody instead of the annoying chimes - the instructions that came with the product do not have any details on how to do so. I eventually downloaded an "updated" instruction manual from this website to find out the melodies only work when you buy a doorbell kit and switch the unit to "doorbell mode". Otherwise it seems to be working well although I've only been using it for a day.
Written by a customer while visiting swann.com
Customer Rating
1
Utterly useless!
on January 11, 2023
Posted by: Qwerty123
All I wanted was a simple tone to let me know someone was coming up the drive, but this obnoxious gimmick sets off a security alarm style racket. The alarm sound is only changeable if you spend more money and buy a doorbell chime, which I and presumably many others simply don’t need or want!
Response from swann.comBy LV, Customer Support, January 18, 2023
Hello Qwerty123,
Thank you for sharing your feedback. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them. We understand there is always room for improvement and we hope to offer such systems with more features in the future. Your feedback is important to us.
Best,
LV - Swann Team
Thank you for sharing your feedback. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them. We understand there is always room for improvement and we hope to offer such systems with more features in the future. Your feedback is important to us.
Best,
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Happy with purchase
on December 5, 2018
Posted by: Iris Tina
We are very happy wth this product, and do not have any problems with the volume settings. I do not think the low setting is too loud. It only alarms for a few seconds as whatever making it go off passes (unless there is something continually standing in the detecting beam). We initially had the setting on low, and changed it to medium because I want to be able to hear it about the house without having to carry it around with me. I think if I am planning to be in the basement for any length of time, I would need to carry it with me or turn the volume to high. So far, we have had no false alarms from shadows or wind. It goes off when something is in our driveway, such as a person or vehicle.
Written by a customer while visiting swann.com
Customer Rating
4
Works well
on February 17, 2022
Posted by: Granny
from TN
I bought this about a year ago, and it works great. The only problem is when the batteries run down, I had trouble getting the alarm and inside alert to synchronize again. Would buy it again.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Only has police siren sound
on February 7, 2023
Posted by: Pete343
Perfect product, except I can't change the "melody" away from the police siren - distributor does not make available door bell kit (which is a required extra purchase to enable choice of melody), so I have to take this back for a refund.
Response from swann.comBy LV, Customer Support, February 13, 2023
Hello Pete343,
Thank you for sharing your feedback. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them. We understand there is always room for improvement and we hope to offer such systems with more features in the future. Your feedback is important to us.
Thank you,
LV - Swann Team
Thank you for sharing your feedback. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them. We understand there is always room for improvement and we hope to offer such systems with more features in the future. Your feedback is important to us.
Thank you,
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
12mtrs? Try 2-3 consistently.
on November 5, 2022
Posted by: Dan73
Sadly, it triggered more frequently when the sun came out, than when i walked towards it. Or past it. Have tried 4 different locations (up high, 3 places, down low once. Same result. I have a very large open area and consistently, i had to be 3 meters or closer for the alarm to trigger and it managed to trigger only, Id say 60-70 percent of the time. I even set up a test area in a light neutral inside area - same results. Not reliable enough to trust.
As for the tones not being changeable unless you buy the doorbell kit, I dont remember seeing that described anywhere on the advertising or fulfilment.
Overall, very disappointed and will most certainly not be buying any more Swann equipment for my home setup.
Written by a customer while visiting swann.com
Customer Rating
3
Disappointing Lack of Flexibility
on January 15, 2020
Posted by: FreddyC
from Sydney, Australia
Frequency of use:Daily
Despite there being several preloaded chimes in the device these are only available should you add a door chime to your system. Rather than being able to select the sound you hear as someone arrives you get a default siren. Even simply allowing the sensor to be mated to the indoor unit would have allowed users to avoid jumping every time it is activated.
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , January 17, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Driveway Alert Kit. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them.
Within the near future we hope to offer such systems with more features. Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Driveway Alert Kit. This unit will only have the option to change the chime when attaching a Doorbell. The receiver will have preset alarms for each channel to help you distinguish them.
Within the near future we hope to offer such systems with more features. Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Great for a factory not the study
on July 28, 2023
Posted by: Kevin 77
Have had two sensors working fine for two months. Original batteries still ok.The lowest volume setting is way too loud with all the merry go round music just all too much.To buy an add on sensor is expensive. The sensors work well though.
Response from swann.comBy LV, Customer Support, July 31, 2023
Hello Kevin 77,
Thank you for reaching out to us and sharing your feedback on our Swann System. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.
https://support.swann.com/s/
Your feedback and satisfaction is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your feedback on our Swann System. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.
https://support.swann.com/s/
Your feedback and satisfaction is important to us.
LV - Swann Team
Written by a customer while visiting swann.com