Customer reviews from manufacturer
Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill Proof Glass Shelves - Stainless Steel
Average customer rating
4.5
(1,539 Reviews)
Rating breakdown 1,539 reviews
5 Stars
1,089
4 Stars
280
3 Stars
68
2 Stars
47
1 Star
55
92%of customers recommend this product.
(
1,308 out of
1,428)
Customer Reviews for Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill Proof Glass Shelves - Stainless Steel
Customer Rating
1
Terrible
on August 13, 2023
Posted by: Pdsim
from Radford, Virginia
Fridge was working great, then the freezer stopped defrosting and the fridge wasn't getting any of the cold. Everything was ruined. This happens a few months back, then again now.
Response from manufacturerBy Devin@Haier, GE_Appliances, August 14, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Haier top-freezer refrigerator. We are truly sorry to hear that you are experiencing issues with the freezer defrosting and the refrigerator not cooling properly. We certainly recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with our factory service team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We want to do what we can to assist further in regards to the food loss you have experienced, therefore, an agent is going to be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thank you,
-Devin@Haier
Thank you for taking the time to leave a review on your Haier top-freezer refrigerator. We are truly sorry to hear that you are experiencing issues with the freezer defrosting and the refrigerator not cooling properly. We certainly recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with our factory service team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We want to do what we can to assist further in regards to the food loss you have experienced, therefore, an agent is going to be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thank you,
-Devin@Haier
Written by a customer while visiting manufacturer
Customer Rating
3
Sons wear sounds
on August 18, 2023
Posted by: Noraida
We get this one year ago and now sounds really but and is getting the sides really hot
Response from manufacturerBy Charlie@Haier, Haier, August 21, 2023
Hello,
Thank you for reaching out and sharing your feedback on your refrigerator.
If the top and sides of the unit are warm or hot to the touch it is completely normal. However, please make sure that you have an inch of air space around the case to allow good airflow. For further information, we recommend referring to the link below: https://www.haierappliances.com/support/support-content/34690
Please let us know if you have any further questions, as we are always here to help! -Charlie@Haier
Thank you for reaching out and sharing your feedback on your refrigerator.
If the top and sides of the unit are warm or hot to the touch it is completely normal. However, please make sure that you have an inch of air space around the case to allow good airflow. For further information, we recommend referring to the link below: https://www.haierappliances.com/support/support-content/34690
Please let us know if you have any further questions, as we are always here to help! -Charlie@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Not so hot.
on September 26, 2023
Posted by: Bekay
from Chicago, il
It freezes stuff in the refrigerator section and over freezes in the freezer. I have adjusted it multiple times and it doesn't really change (so have my maintenance people). It also leaks at the bottom of the refrigerator.
No, I would not recommend this to a friend.
Response from manufacturerBy MichaelBatHaier, HaierAppliances, September 27, 2023
Hello,
We’re so sorry to hear that your new refrigerator is running too cold and freezing your fresh food, while simultaneously over-freezing your frozen food. We know how important it is to have the right temperatures in your fridge and freezer, and we want to help. We recommend taking a look at the article below for some things you can check on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@Haier
We’re so sorry to hear that your new refrigerator is running too cold and freezing your fresh food, while simultaneously over-freezing your frozen food. We know how important it is to have the right temperatures in your fridge and freezer, and we want to help. We recommend taking a look at the article below for some things you can check on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Haier Fridge
on October 7, 2023
Posted by: TUNG
Making weird noises less than a month after purchase.
Giving it a negative rating!!😤
Giving it a negative rating!!😤
Response from manufacturerBy GE Appliances, October 9, 2023
Hi,
Thanks for posting this review. We completely understand your concern about the noise your refrigerator is making and we're more than happy to assist you!
It is normal for your unit to make some sounds or noises during operation. It can also make some sounds or noises that aren't normal. For more information, please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the unit seems to be making noises that aren't normal, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Have a wonderful day. - Tierra@GEAppliances
Thanks for posting this review. We completely understand your concern about the noise your refrigerator is making and we're more than happy to assist you!
It is normal for your unit to make some sounds or noises during operation. It can also make some sounds or noises that aren't normal. For more information, please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the unit seems to be making noises that aren't normal, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Have a wonderful day. - Tierra@GEAppliances
Written by a customer while visiting manufacturer
Customer Rating
2
watch out
on January 14, 2024
Posted by: Brad 62351
when I first plugged it in the freezer started to make snow mounds because the gasket was not put in correctly so it did not seal and air came through the not sealed gasket.
Also they forgot to plug in the motor for the evaporator so it dripped water inside and dripped on to the new wood floor.
they came to fix it so we will see how it fairs.
Also they forgot to plug in the motor for the evaporator so it dripped water inside and dripped on to the new wood floor.
they came to fix it so we will see how it fairs.
Response from manufacturerBy Charlie, Haier, January 25, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear about the issues you have experienced with your newly installed refrigerator.
The information you have provided is very important and allows us to continue to improve the products and services we offer.
Thank you for connecting with us. -Charlie@Haier
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear about the issues you have experienced with your newly installed refrigerator.
The information you have provided is very important and allows us to continue to improve the products and services we offer.
Thank you for connecting with us. -Charlie@Haier
Written by a customer while visiting manufacturer
Customer Rating
2
Don’t love it
on February 17, 2024
Posted by: Cheryl2
from New York, NY
Am stuck with this fridge because it fits exactly in my narrow kitchen space. It does not hold a constant temperature, but appears to cycle between 29° and 42°, which is very disconcerting to me. At one point the milk was freezing, so I dialed up the temp, but I don’t know how to assess if food is being kept cold enough. I miss the 3 door shelves my old fridge had - now there are only 2. Furthermore, they are very deep so they take away from internal fridge space. Same with the freezer. I now need to put my ice trays sideways which is much less efficient.
Response from manufacturerBy Adrian, GE_Appliances, February 20, 2024
We recommend scheduling service with one of our certified technicians to get this temperature issue diagnosed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer
Customer Rating
2
I LIKE COLD BEVERGES AND COLD WATER IN LOWER HALF
on March 24, 2024
Posted by: Anonymous
THE LOWER HALF OF THE REFRIDGERATOR DOES NOT GET COLD OR CHILLED THE TOP OF THE REFRIDGERATOR SNOWS AND FROSTS EVERYTHING
No, I would not recommend this to a friend.
Response from manufacturerBy Lauren, Haier, March 25, 2024
We recommend consulting the troubleshooting tips section starting on page 19 of your Owner’s Manual for guidance on the issues you described: https://products-salsify.geappliances.com/image/upload/s--vicktZM8--/b7632b681d313f03fea254cce30c0bd193092764.pdf -- If these tips don’t help service may be needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer
Customer Rating
3
Holding Water
on March 25, 2024
Posted by: E Webb
I can't figure out why it keeps holding water on the top tray in the refrigerator.
Response from manufacturerBy Devin, Haier_Appliances, March 27, 2024
According to page 19 of the owner's manual, if moisture is collecting on the inside of your refrigerator it can be due to one of the following:
- High humidity
- Doors open frequently or left open
- Open container of water in the refrigerator
Please see the owner's manual on our website at the link below:
https://products-salsify.geappliances.com/image/upload/s--vicktZM8--/b7632b681d313f03fea254cce30c0bd193092764.pdf?_ga=2.160175166.243141866.1711566505-1425486720.1675182668
-
- High humidity
- Doors open frequently or left open
- Open container of water in the refrigerator
Please see the owner's manual on our website at the link below:
https://products-salsify.geappliances.com/image/upload/s--vicktZM8--/b7632b681d313f03fea254cce30c0bd193092764.pdf?_ga=2.160175166.243141866.1711566505-1425486720.1675182668
-
Written by a customer while visiting manufacturer