Customer reviews from manufacturer
Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill Proof Glass Shelves - Stainless Steel
Average customer rating
4.5
(1,539 Reviews)
Rating breakdown 1,539 reviews
5 Stars
1,089
4 Stars
280
3 Stars
68
2 Stars
47
1 Star
55
92%of customers recommend this product.
(
1,308 out of
1,428)
Customer Reviews for Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill Proof Glass Shelves - Stainless Steel
Customer Rating
4
Great but leaking int. and some air bubble sounds
on February 15, 2024
Posted by: Alliphar
from Rhode Island
Pretty great little fridge. However, it’s leaking from the inside top rear. It leaves a pool of water on the rear top shelf. It ends up freezing. Not sure what the problem is but it’s fairly new. It also makes a bubbling sound every once in a while?
Written by a customer while visiting manufacturer
Customer Rating
1
Bad refrigerator
on August 20, 2021
Posted by: poor customer service
from Pittsburgh
Purchased in April received in May, worked for 1 month. Repairman came to look at it in July, new one delivered in August, 28 hours later crisper drawer still at 45 degrees.
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Haier, Haier_Appliances, August 23, 2021
Hey there, and thanks for reaching out to us about this top-freezer refrigerator. We hate to hear you've had an issue with needing to replace your former unit, and know how frustrating that must have been, especially if you are now having an issue with the crisper temperature on your current refrigerator. We would like to assist.
If the crisper is not yet at your preferred temperature, it may simply be because the new refrigerator has only been in use about a day. It can sometimes take a day or two for the refrigerator to cool down completely to the normal temperature. If you still feel the crisper is not at the right temperature after that time period, the temperature of the overall unit can be adjusted using the Temperature Dial. The crisper itself may also have a slide control that can adjust the humidity and/or temperature settings.
We hope this information is helpful, and are happy to assist with any other concerns or questions. If you have any further trouble we can also be reached over social media. All the best! -Sarah@Haier
If the crisper is not yet at your preferred temperature, it may simply be because the new refrigerator has only been in use about a day. It can sometimes take a day or two for the refrigerator to cool down completely to the normal temperature. If you still feel the crisper is not at the right temperature after that time period, the temperature of the overall unit can be adjusted using the Temperature Dial. The crisper itself may also have a slide control that can adjust the humidity and/or temperature settings.
We hope this information is helpful, and are happy to assist with any other concerns or questions. If you have any further trouble we can also be reached over social media. All the best! -Sarah@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
LEAKS SINCE DAY ONE
on August 10, 2021
Posted by: Anonymous
from Bayonne nj
It has leaked since the first day I obtained it. I have been waiting 6 to 7 weeks to get a repairman in here to look at it.
No, I would not recommend this to a friend.
Response from manufacturerBy Kelsey@Haier, Haier, August 12, 2021
Hello there - we are so sorry that your refrigerator began leaking since the day you installed it and we also apologize for the delay on service. This sounds very discouraging and we can certainly understand your frustration. It is not something we would expect from this unit and it is certainly not the ownership experience we work toward.
We appreciate your cooperation with our consumer relations team in scheduling a service appointment. We are confident that the technician will be able to accurately diagnose and repair your refrigerator.
Reach out to us if you have any further questions or concerns; we are always happy to help out in any way that we can. Keep in touch, Kelsey@Haier
We appreciate your cooperation with our consumer relations team in scheduling a service appointment. We are confident that the technician will be able to accurately diagnose and repair your refrigerator.
Reach out to us if you have any further questions or concerns; we are always happy to help out in any way that we can. Keep in touch, Kelsey@Haier
Written by a customer while visiting manufacturer
Customer Rating
3
Overheats
on August 17, 2021
Posted by: Chaz95
from Sarasota, Fl
Runs hot to the touch multiple times during the day
Response from manufacturerBy Kelsey@Haier, Haier, August 19, 2021
Hi there - we apologize that your refrigerator is hot to the touch sometimes. This would be discouraging and we understand your apprehension.
This model has a "Hot Wall Condenser" which is another type of static condenser. The condenser tubing is bonded directly to the inside of the outer case. So, the temperature of the walls will vary depending on how long the refrigerator runs. (The longer it runs the warmer/hotter the walls can become.)
We hope this insight is beneficial. Let us know if you have any questions or concerns - we are happy to help out. Best, Kelsey@Haier
This model has a "Hot Wall Condenser" which is another type of static condenser. The condenser tubing is bonded directly to the inside of the outer case. So, the temperature of the walls will vary depending on how long the refrigerator runs. (The longer it runs the warmer/hotter the walls can become.)
We hope this insight is beneficial. Let us know if you have any questions or concerns - we are happy to help out. Best, Kelsey@Haier
Written by a customer while visiting manufacturer
Customer Rating
3
5 months old and stops working sparacially, foods
on June 14, 2021
Posted by: Denny24
from Patchogue NY
5 months ago not working,. My refrigerator is 5 months old, the last refrigerator I had was still working when I bought this. It wasn't a Haier. I would like a replacement, please
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Haier, Haier_Appliances, June 16, 2021
Hello- We are sorry to hear you are having this issue with your new refrigerator. We can understand how frustrating this would be for you and your family. Please see the troubleshooting link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above doesn't help, we recommend taking advantage of your warranty and reaching out to service. To schedule service, call 1.877.337.3639. Once service has diagnosed the refrigerator, if it can't be repaired they will guide you on a replacement. Thank you! Joyce@Haier
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above doesn't help, we recommend taking advantage of your warranty and reaching out to service. To schedule service, call 1.877.337.3639. Once service has diagnosed the refrigerator, if it can't be repaired they will guide you on a replacement. Thank you! Joyce@Haier
Written by a customer while visiting manufacturer
Customer Rating
3
It’s ok
on August 8, 2021
Posted by: JvcPA
from Pa
It works and is clean in its appearance. It doesn’t take much to fill the fridge or freezer and if more than 1/2 full starts to freeze things in the fridge. Nothing fancy but IMO not really worth the price…
No, I would not recommend this to a friend.
Response from manufacturerBy Kelsey@Haier, Haier, August 9, 2021
Hi - we are so happy to hear that your refrigerator is working properly and that you like the clean look of this model! We are sorry, however, that the capacity is less than desired and that items in your refrigerator are freezing. This must be very discouraging and we understand your disappointment.
We will be sure to pass your comments along about the size to our refrigeration design team for consideration with future models. Your insights are very valuable to us.
Food can freeze in the refrigeration section if the items are placed closely to the air vent or if the temperature control setting is set too low. Check out this article for some more troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491. There are a few beneficial videos in that article, too.
Let us know if there's anything we can do for you - we are always here to help. Be well, Kelsey@Haier
We will be sure to pass your comments along about the size to our refrigeration design team for consideration with future models. Your insights are very valuable to us.
Food can freeze in the refrigeration section if the items are placed closely to the air vent or if the temperature control setting is set too low. Check out this article for some more troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491. There are a few beneficial videos in that article, too.
Let us know if there's anything we can do for you - we are always here to help. Be well, Kelsey@Haier
Written by a customer while visiting manufacturer
Customer Rating
5
Wonderful, right size.
on August 10, 2021
Posted by: Buttercup256
from Fayetteville, Tn
I love my new refrigerator, it is the right size for a single person. Fits perfect in my apartment with a small kitchen.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
so much refrigerator for the value!!
on August 10, 2021
Posted by: Bobby Dale
from warrington pa
Our service rep at the local store got us exactly what we needed and wanted. No playing around got the item and we picked up the next day.
I would recommend this to a friend!
Written by a customer while visiting manufacturer