Customer reviews from geappliances.com
GE - Profile Series 5.3 Cu. Ft. Self-Cleaning Slide-In Electric Convection Induction Range
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
261
4 Stars
58
3 Stars
9
2 Stars
8
1 Star
17
91%of customers recommend this product.
(
317 out of
348)
Customer Reviews for GE - Profile Series 5.3 Cu. Ft. Self-Cleaning Slide-In Electric Convection Induction Range
Customer Rating
1
Shuts off unexpectedly
on December 24, 2021
Posted by: michele25411
from Bucks County, PA
We purchased this expensive range several years ago and have had, for a few years, issues with it shutting off unexpectedly a few seconds after turning on. Normally it would correct itself after too long, but it appears to now be down for the count. The appliance repair company told us that they no longer repair induction ranges as they cannot get a permanent fix. Very disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 28, 2021
Hi there,
We're terribly sorry to hear about this unfortunate incident and absolutely understand your frustration. We would encourage you to schedule a service appointment with a GE technician. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Mike@GEA
We're terribly sorry to hear about this unfortunate incident and absolutely understand your frustration. We would encourage you to schedule a service appointment with a GE technician. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Major concerns!
on August 19, 2016
Posted by: bkathyt
from Bushnell, IL, United States
I purchased this wonderful? range for my new kitchen remodel. I used it once and during that use I heard a 'pop' and all parts of the appliance stopped working, stove top and oven. I followed manual instructions and turned off the circuit for the time suggested. When I reset the circuit, I was able to use the oven once and no burner. I have not been able to use it since. I have contacted support and now waiting to get the new part which we think 'may' be the problem. It will be installed next week so my 'real' review will come after that time. I must say that I am very disappointed. I am anxious to use my new induction range.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jill at GE , GE Appliances , September 7, 2016
Hello. Thank you for taking the time to write a review on your new range. We’re sorry to hear this has happened. We are glad to take care of this under your provided manufacturer’s warranty and know you will love it once your issue is resolved. We appreciate your patience and your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Died one year after installation
on April 4, 2016
Posted by: laujo
from Florida, United States
We were very happy with this appliance up until it died yesterday. The stovetop is easy to clean and heats up quickly when working. What is very strange is our GE refrigerator died last week also right after being installed one year.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Souped up range!
on March 26, 2014
Posted by: dalepenn
from Miami Beach, FL, United States
After a lot of research I knew I wanted an induction cooktop, a true European convection oven and a warming drawer. This is one of a few ranges on the market that have all three, and it was a brand new model. The performance of this range have far exceeded my expectations. The cooktop brings a 5 quart pan of water for pasta to a boil in about 5 minutes and boils water for tea in a little over 1 minute. I prefer this to gas for safety reasons, and controlling the cooking temp is even superior to gas IMHO. I had convection before but it doesn't compare to this oven. From baking a delicate salmon to roasting and using the temperature probe, the results are dramatically better than my previous convection oven. The warming drawer gets a work-out every all of the time. It's wonderful for warming plates before serving, keeping a meal warm for family members who are stuck late at work or for making everything magically appear at the table, hot and fresh for a dinner party.
The only reason I downgraded this to 4 stars is because it arrived with an oven rack that was defective. GE replaced it quickly, but when trying to install the defective one I scratched the interior of the oven. This was a hassle I hope they've corrected. Otherwise I adore this product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this stove
on November 11, 2013
Posted by: jcook22
from Milford, CT
I was skeptical about an electric stove- I always wanted a gas one. We could not put one in our new kitchen and I am glad I got this one. Phenomenal features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk.
on February 15, 2016
Posted by: Rem56
from Carmel, IN, United States
We bought this oven two months ago and it has been broken longer than it has worked. Serviceman can only come during banker's hours, causing us to miss work, and parts are unavailable and have to be back ordered. Had to cancel our Super Bowl party.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth the price
on September 6, 2020
Posted by: Mary1981
from Capitola, CA
We purchased a PHS920 in December 2013. It has now stopped working completely. The cooktop hot light is constantly on but neither the oven nor cooktop will work. When you try to turn it on the fan turns on for a short period of time and then turns completely off. We have tried resetting the fuse and circuit breaker and there is no change. Disappointing that such a high end, expensive appliance has failed.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
5
I love this range
on October 17, 2013
Posted by: luvtherange
from Maryland
The induction is unbelievably fast and the range is incredibly efficient. Best purchase I have made in a long time. I do not want to ever go without induction and this incredible range.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com