Customer reviews from hp.com
HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Average customer rating
3.9
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
49
4 Stars
8
3 Stars
8
2 Stars
6
1 Star
12
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Posted by: Gail21
from Columbus Oh
Verified Purchase:Yes
I buy all HP products, PC's Laptops for home and my business, Also HP Printers. I got this on and I hate it. I can not find out what the drum is for and how often you would have to change, Has printer cartilage and don't see how to change and when . Obviously when it needs ink. But do I have to change drum? very expensive.
No, I would not recommend this to a friend.
Features
3
Performance
5
Written by a customer while visiting hp.com
Posted by: SickSquirrel
from Cape Cod MA
Verified Purchase:Yes
I researched it for weeks and I got it earlier than I thought that I would. It won’t connect to my WiFi despite trying everything
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, May 19, 2020
Hi there.
I’m sorry to hear that your printer has not connected wirelessly like it should. I can understand why that would be disappointing as well as frustrating, especially after you did so much research before making the purchase, so I’ll offer some resources and information that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and setup issues. There you can also find the HP Print and Scan Doctor, a general diagnostic tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Reach that page by following this link:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not connected wirelessly like it should. I can understand why that would be disappointing as well as frustrating, especially after you did so much research before making the purchase, so I’ll offer some resources and information that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and setup issues. There you can also find the HP Print and Scan Doctor, a general diagnostic tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Reach that page by following this link:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Xyzzy2020
Verified Purchase:Yes
Cannot print. I don’t think it’s is an HP issue, but rather a Win10 spoiler issue based on what I’ve read online. MS seems not to care to fix the issue. Printer was easy to set up and install, but I suppose I’m being forced to get a new laptop :(
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Nice fast home printer
on June 21, 2017
Posted by: IggyJ
Easy to set up and install, doesn't take up much space, prints fast (not quite as fast as an office printer though). Quality of print is sharp and it stays online for me all the time except when I unplug it and plug it back in if I have to move it to another room - but then just push a button and your back online quickly. I have not had any issues as the other reviews suggest. However, I also bought a new HP laptop a month before I got this printer. I had issues with my old laptop (7years old) and new printers. I really like this printer for heavier home printing and would recommend it to my friends.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ginkgo
Verified Purchase:Yes
This compact, lightweight laser printer works very well in a small space.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Honeyprinter
from Atlanta, GA, USA
Verified Purchase:Yes
Great printer for the price. Easy set-up. WIFI and iPrinting works perfectly. Reasonable fast print speed. I have an older version of this printer for 5 years. I print 4000 sheets/year. No jams, no problems, no cartridges that dry out, no losing of IP addresses, works every time. Love, love, love this printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PattyM
from vermont
Verified Purchase:Yes
printer works fine. I think it's a little slow processing to print. Very dissapointed when I got the low ink warning and went to change the cartridge only to find that the one they were promoting with the printer was a drum and not a ink catridge. (guess I need to read more when purchasing) would not have bought it had I know it needed the drum.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Reneelepe853
from Adelanto, CA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a week ago and so far no complains at all, it was really easy to set up.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com