Customer reviews from hp.com
HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Average customer rating
3.9
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
49
4 Stars
8
3 Stars
8
2 Stars
6
1 Star
12
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Customer Rating
1
Not up to snuff
on August 4, 2017
Posted by: JW62
from Dunkirk, NY 14048, USA
I purchased the M102 to replace my P1102. The M102 is dog compared to P1102, slow and stops during print jobs. P1102 was a champ like all the other HP printers I have purchased over the years (11+). Not so much with the M102. I purchased the M102 because it was touted as a professional grade printer. It does not match my old P1102, which was a personal printer. A very substandard HP product. I have never been unhappy with and HP printer in the past, including the 5th All In One we purchased last month.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: and29
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had technical issues with the printer from the beginning (the printed pages have some black dots/lines on one margin). I've contacted HP Support several times and they didn't fix the problem.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Rock and Roller
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Aside from the shoddy construction and some inexplicable stray lines that coincide with every print job...the printer does not stay connected to Wi-Fi and thus every time I want to print I have to turn it on and off in hopes that it will magically reconnect to the various computers on the network upon rebooting. A terrible device. I recognize it was not pricey...but I would have paid 5 times for a good printer. I chose this one because it was small and that was my top priority. Size.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, May 26, 2021
Hi there.
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why substandard print quality and the failure to maintain a reliable wireless connection would be a tremendously frustrating combination. I want your experience to be better, so I’ll offer some resources I hope will assist you in getting the device working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
First, I recommend you follow the steps in a guide to improving print quality that you can find on our support site. This guide covers issues including smeared, fuzzy, dark or faded prints, and loose, partially missing or scattered toner. Find that guide here:
- support.hp.com/us-en/document/c05202849
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why substandard print quality and the failure to maintain a reliable wireless connection would be a tremendously frustrating combination. I want your experience to be better, so I’ll offer some resources I hope will assist you in getting the device working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
First, I recommend you follow the steps in a guide to improving print quality that you can find on our support site. This guide covers issues including smeared, fuzzy, dark or faded prints, and loose, partially missing or scattered toner. Find that guide here:
- support.hp.com/us-en/document/c05202849
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Covid19corona69
from Mars
Verified Purchase:Yes
[This review was collected as part of a promotion.] Don’t update your firmware on the m102w - it bricks the printer and HP won’t take responsibility.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Arkansas
from Lake Village, Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This compact printer is amazing. It was easy to install and to add our mobile devices for printing. I am enjoying the luxury of sending items to print from anywhere in my home using our IMac, smart phones and IPads. The printer is quiet, prints in a very reasonable time, is easy to load paper, and the ink cartridge lasts forever! This was a great purchase for such a reasonable amount of money!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: MadisonMary
Verified Purchase:Yes
Once I got the printer installed, it worked acceptably, except that it will not print #6 3/4 envelopes from the Word 2010 Envelopes tool, no matter what I do. This seems like something that should just be a matter of course. The big problem is that installation to run via USB port was extremely difficult. None of the documented procedures in the material shipped with the printer worked. The installation claimed it completed successfully, but the list of printers on my Windows 7 machine showed the printer with a big yellow exclamation mark, and right clicking the icon for it showed that the computer was unable to recognize that the device was even a printer. After multiple attempts, I looked up the problem online and found a third-party user forum that described a procedure involving a manual installation using the Windows 7 add-a-printer procedure and searching the Temp files created by past install attempts to find the drivers from the earlier failed install attempts. That produced a working printer. My online searches show that this problem has been around since early 2017, so I cannot fathom why HP has not fixed it. After this bad experience and others with prior printers, I am starting to question HP's commitment to the small/home office market, and I hesitate to recommend their printers, despite having used them happily for many years.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Binu, HP Support, January 28, 2018
Hi, sorry to hear you were experiencing an issue in setting up your printer and also printing envelopes on your HP LaserJet Pro M102w Printer. The instructions for setting up your printer can be found in these documents: Wireless Printer Setup (Windows): http://hp.care/2v6WDwz and USB Printer Setup (Windows): http://bit.ly/2mz8h2z You can also follow the guidelines in this document for printing envelopes: http://hp.care/2rsj0KW HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Written by a customer while visiting hp.com
Posted by: MarthaW
from Darby, MT
Verified Purchase:Yes
I have Office Jet 6700 which I use for color printing, faxing etc. But, printing large documents uses too much ink. The LaserJet M102w is perfect. It is fast and I can print more documents without running out if toner too soon. Perfect.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CAR89
from Rolling Meadows, IL
Verified Purchase:Yes
Now I can really save on ink cartridges. Very convenient.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com