Customer reviews from hp.com
HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Average customer rating
3.9
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
49
4 Stars
8
3 Stars
8
2 Stars
6
1 Star
12
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Posted by: LarryTheWoodman
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laser jet printer is remarkable it installed easily and I can now print virtually from any device via air print!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Good little workhorse printer for home or office
on March 3, 2021
Posted by: joinertek
from Little Rock
Verified Purchase:Yes
[This review was collected as part of a promotion.] I only print two or three times a week at most, and was tired of ink cartridges that dried out and couldn't be saved. I got this laser printer and now when I print, it fires up and prints perfectly, every time. A great small-footprint laser printer, very economical to operate.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dr H
from Florence, KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased the HP Laserjet Pro M102w Printer for home/office use. I use the printer for generating toner transfer PC board patterns for project developments in addition to its normal use for printing letters and reports. The HP Laserjet is a full range printer and continually impresses me with its versatility and excellent quality print products. In addition its compact design is an added advantage of the Laserjet Pro M102w. This is a high-value printer and I am glad that I selected this HP product!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
Not really a Wireless printer
on April 7, 2018
Posted by: LisaRSWA
from Seattle
Bought this last year and have struggled with it since I got it. Should have returned it immediately but thought I would keep trying. It loses connectivity constantly, I have to reboot the printer almost every time I want to print. I have given up on wireless printing and just connect the wire to my laptop which defeats the entire purpose of why I bought this printer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 11, 2018
Hello,
I'm very sorry to hear you've had connectivity difficulties. I'm really disappointed that WiFi connection is causing you difficulties.
If you were able to connect your printer to a wireless network, but the connection drops, perhaps using this troubleshooter will help fix it: support.hp.com/us-en/document/c05368548
You might also try using the 'HP Print and Scan Doctor', which is a general troubleshooting tool: support.hp.com/us-en/document/c03286146
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
I'm very sorry to hear you've had connectivity difficulties. I'm really disappointed that WiFi connection is causing you difficulties.
If you were able to connect your printer to a wireless network, but the connection drops, perhaps using this troubleshooter will help fix it: support.hp.com/us-en/document/c05368548
You might also try using the 'HP Print and Scan Doctor', which is a general troubleshooting tool: support.hp.com/us-en/document/c03286146
For any other concerns, you can always contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: dot36
Verified Purchase:Yes
Machine is noisy, plastic parts are flimsy. Not as good as the model it replaced 1102w
No, I would not recommend this to a friend.
Features
2
Performance
3
Written by a customer while visiting hp.com
Posted by: osang
from east bay california
Verified Purchase:Yes
not satisfied at all ...printing motion was slow causing paper jammed, print quality to bold...product does not work or function properly.not evern worth to keep it cost more money for ink cartridge replacement...
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 27, 2020
Hi there.
I’m sorry to hear that your printer is not working like it should. I can understand why paper jams and poor print quality would quickly become frustrating, so I’ll offer what I hope is helpful information and resources.
First, I recommend you go through this troubleshooting document on clearing and avoiding paper jams:
- support.hp.com/us-en/document/c05195305
Next, I suggest you follow the steps in this guide to improving print quality:
- support.hp.com/us-en/document/c05202849
If the problems persist, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer is not working like it should. I can understand why paper jams and poor print quality would quickly become frustrating, so I’ll offer what I hope is helpful information and resources.
First, I recommend you go through this troubleshooting document on clearing and avoiding paper jams:
- support.hp.com/us-en/document/c05195305
Next, I suggest you follow the steps in this guide to improving print quality:
- support.hp.com/us-en/document/c05202849
If the problems persist, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
3
Right size but slow in starting to print.
on November 22, 2016
Posted by: rdw1937
from Toledo, OH, USA
LaserJet Pro M102w apparently has a small memory as it takes too long to start printing and also is slow between multiple pages.
No, I would not recommend this to a friend.
Features
3
Performance
2
Written by a customer while visiting hp.com
Posted by: JPC3345
Verified Purchase:Yes
this printer is great for individual use at home or at the office.
not too big and not too small. Has a tray for letterhead or envelopes.
great value - highly recommended .
not too big and not too small. Has a tray for letterhead or envelopes.
great value - highly recommended .
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com