Customer reviews from hp.com
HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Average customer rating
3.9
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
49
4 Stars
8
3 Stars
8
2 Stars
6
1 Star
12
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for HP - Refurbished LaserJet Pro M102w Black-and- Wireless Printer - White
Posted by: Gigantic
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was the 1st printer I ordered and returned it "un-used" the next day. I ordered another Laser Jet printer in it's place
Written by a customer while visiting hp.com
Customer Rating
1
This printer repeatedly goes offline.
on May 17, 2017
Posted by: Blue25
This printer goes offline for no discernible reason. When it does, I have to shut it off, unplug it, plug it back in, and repeat this process several times before the blue light stays on...not very wifi compatible.
No, I would not recommend this to a friend.
Performance
1
Written by a customer while visiting hp.com
Customer Rating
2
Good when it works
on May 3, 2018
Posted by: schooltech34
from New Jersey
I bought 17 of these printers for my school to replace old Dell 1700 laserjets. The lack of an ethernet port was accidentally overlooked, but we had refreshed the wifi system, so we moved forward with the m102w. The printers don't have an option to shut the sleep mode off, and sometimes didn't wake properly. A firmware update seems to have helped it to a degree, but the response is usually to turn the wifi back on or restart the printer. One unit recently decided to start shredding the right side of anything it printed. Been a big fan of HP, but this one misses the mark.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Mary, HP Care, May 7, 2018
Hi,
I'm glad that you seem to think it is a pretty good printer (but with some reservations). Let's see if we can help bring your opinion upwards after doing some adjustments.
While it does appear that the energy conservation setting for sleep mode cannot be turned off completely, the timing can be changed to suit your schedule better perhaps. Also, the auto-off can be disabled on most of our printers. Check the user manual for how to do that for the OS you are using: http://h10032.www1.hp.com/ctg/Manual/c05172884
Cleaning the rollers should help the unit that is having feeding problems. Instructions for doing that are shown in this online document: support.hp.com/document/c05286891
If there is anything else that we can help you with, you can always contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm glad that you seem to think it is a pretty good printer (but with some reservations). Let's see if we can help bring your opinion upwards after doing some adjustments.
While it does appear that the energy conservation setting for sleep mode cannot be turned off completely, the timing can be changed to suit your schedule better perhaps. Also, the auto-off can be disabled on most of our printers. Check the user manual for how to do that for the OS you are using: http://h10032.www1.hp.com/ctg/Manual/c05172884
Cleaning the rollers should help the unit that is having feeding problems. Instructions for doing that are shown in this online document: support.hp.com/document/c05286891
If there is anything else that we can help you with, you can always contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Roger1111111
from Jacksonville FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this printer for my office and it has worked out GREAT. To be a toner printer you couldn't ask for a more perfect Printer. With the cost it was a still
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tech Reviewer
from Minneapolis, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a few weeks ago. I was pleasantly surprised to received a small and light weight package. The print quality is exceptional just as expected from HP. Wireless printing is a nice touch.
Only complaint is that it randomly stops printing during the printing process. Other than that, it works well.
Only complaint is that it randomly stops printing during the printing process. Other than that, it works well.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: MERCADOTWIN
from TAMARAC, FL
Verified Purchase:Yes
i bought it last week and im happy with it, wireless and fast. wonderful!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Justoldave
from Englewood, fla
Verified Purchase:Yes
[This review was collected as part of a promotion.] Told my soon how nice it was and he bought one....he also likes it
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dan C H
from Omaha, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect for just printing. Very cost effective with the toner cartridge
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com