Customer reviews from philips.com
Philips - Compact Pasta and Noodle Maker, HR2370/05 - White
Average customer rating
4.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
88
4 Stars
27
3 Stars
6
2 Stars
7
1 Star
6
89%of customers recommend this product.
(
108 out of
121)
Customer Reviews for Philips - Compact Pasta and Noodle Maker, HR2370/05 - White
Customer Rating
2
Did not work as advertised and instructed
on November 30, 2020
Posted by: jh12838
Gender:Male
the machine worked mechanically as advertised but did not produce the pasta as advertised. i followed directions exactly as written for flour/liquid mixture. the mixture turned into one big clump of dough as the machine kept turning, , i had to keep stopping the machine, then physically putting the dough into the extruder, then turning on again, i did this repeatedly, then it finally stopped. i got a handfull of pasta that was stuck together!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 1, 2020
Hi there, thanks for sharing your thoughts with us. We're sorry to hear that your product didn't meet your expectations.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Great product but cheap parts
on May 12, 2021
Posted by: PastaGuy
Gender:Male
I am a big fan of this pasta maker. It's super easy to make fresh pasta. I have been using this about once a week since I received it about 20 months ago, and will never go back to store bought pasta. My only complaint with this product the poor quality of the mixing chamber lid. It is very prone to breaking during normal use, thus rendering the pasta maker unusable. After 8 months of use the back of the lid (which goes into the machine) broke off when I was closing the lid. Since I was under warranty, I was sent a new lid. After 11 months the clip on the front of the new lid broke off when I was closing it. Since the machine was no longer under warranty, I was forced to buy spare the spare lids myself. I purchased three, hopefully that will last me a couple years. If I had to make this purchase again, I would get the larger version of Philip's Pasta Makers to avoid having to repeatedly buy replacement lids.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 14, 2021
Hi!
Thank you for taking the time to write a review. Sorry to hear your lid has broke twice in such a short time span. We can at most recommend caution when using and to not force the lid down at any point.
If you run into any further issues, please feel free to reach out to us so that we can identify further what we can do for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking the time to write a review. Sorry to hear your lid has broke twice in such a short time span. We can at most recommend caution when using and to not force the lid down at any point.
If you run into any further issues, please feel free to reach out to us so that we can identify further what we can do for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Jeanniemtc
Gender:Female
Verified Purchase:Yes
I was so excited to purchase this cute little pasta maker. It was a huge disappointment. I read the instructions, put in my ingredients and it was a disaster. It mixed the ingredients briefly and began spewing out dry, nasty concrete, as the liquids lay in the bottom of the mixing chamber. With no way to reset it, I decided to just clean up the mess. It took over an hour. No way to push it through as well as no way to take it apart. This is not all it’s cracked up to be. I’ve had auto pasta makers before and never experienced anything like this. Would love to return it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 3, 2020
Thanks for taking the time to write this review. We're very sorry to hear your Pasta-Maker is acting up. This must be quite inconvenient given you recently purchased this appliance. Allow us to suggest some trouble shootings. It might be the case that the ratio of flour-water provided in the "Flour/water ratio table" might not have been followed correctly. In this case, unplug your pasta maker, clean it and restart the pasta making again. If the water flour ratio is correct the dough should have the following consistency: It should be crumbly and appear rather dry. This consistency is needed as with the extrusion forces this is then turned in the perfect pasta dough. Also, please make sure there are no foreign objects blocking the mixing paddle. Should you have any more questions, please feel free to contact us directly on Facebook (https://www.facebook.com/Philips/) or Twitter (https://twitter.com/philipscare?lang=en). We're happy to help.
Written by a customer while visiting philips.com
Customer Rating
1
Useless
on February 10, 2021
Posted by: Brandy1992
Gender:Female
Broke on the second try. Shame since I’ve used Philips products and they work great. I hope I just got a lemon that slipped through the QC cracks. Will see if I can use the warranty to get a new one and try again.
Response from philips.comBy Philips Consumer Care, February 11, 2021
Hi there Brandy,
Thank you for sharing your experience. We're sorry to hear your Pasta Maker broke down on the second try. We understand that is far from ideal, so we would like to help you out. Therefore we'd like to invite you to reach out to our social media teams at either Facebook or Twitter (@PhilipsCare). Our colleagues there will be happy and able to help you out with this. We hope to hear from you!
Thank you for sharing your experience. We're sorry to hear your Pasta Maker broke down on the second try. We understand that is far from ideal, so we would like to help you out. Therefore we'd like to invite you to reach out to our social media teams at either Facebook or Twitter (@PhilipsCare). Our colleagues there will be happy and able to help you out with this. We hope to hear from you!
Written by a customer while visiting philips.com
Posted by: Annasgranddaughter
Gender:Female
Verified Purchase:Yes
Used the pasta maker to make fettuccine and penne so far. For the fettuccine I used all purpose flour and for the penne semolina and all purpose flour, the results were great, it's fun to see the pasta take shape and the taste was very good. Next time it's the spaghetti's turn.Hopefully there will be more pasta discs in the future to try. Rigatoni is my favorite.
Pros: easy to clean, takes up little cabinet space
Written by a customer while visiting philips.com
Customer Rating
3
This was a gift.
on December 29, 2020
Posted by: T2580
Gender:Male
No option to say this was a gift in registration screen to indicate this.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 30, 2020
Hi there,
thank you for writing your review and feedback. We'll have a look if we can change that option. If you ever have any questions, feel free to reach out to our social media team. You can do so 24/7 at either Facebook or Twitter (@PhilipsCare). Our colleagues will be more than happy to help you out. Take care!
thank you for writing your review and feedback. We'll have a look if we can change that option. If you ever have any questions, feel free to reach out to our social media team. You can do so 24/7 at either Facebook or Twitter (@PhilipsCare). Our colleagues will be more than happy to help you out. Take care!
Written by a customer while visiting philips.com
Customer Rating
5
Bellissimo!
on November 17, 2021
Posted by: ErinT
Gender:Female
[This review was collected as part of a promotion.] I have always wanted to make my own pasta. Unfortunately my grandmother passed away before she was able to teach me, so when I received this pasta machine I was over the moon! It was really easy to set up and get it going and it also came with a little recipe booklet so I was able to use it right away. My grandma would spend hours and hours making her pasta, this machine cuts down the time dramatically. No painstakingly kneading the dough, this does it for you. I just made traditional spaghetti noodles to start and they turned out delicious. I’m already planning what I’m going to make next. I love this machine and how easy it is to use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Hard to clean
on November 28, 2021
Posted by: Usacntrygirl
[This review was collected as part of a promotion.] This is the 3rd pasta maker I've owned and, by far, the hardest to clean. It's tricky to get in between all of the pieces but ultimately is doable.
The instructions with the recipe is also a bit confusing. When you measure out the liquid make sure you are counting the egg as part of the measurement, otherwise your mixture will be goop instead of pasta. Once I tossed my goop and remade it I was pretty happy with the result. I bolied it with just a bit of salt and topped it with a light pesto sauce and the pasta was very good.
I do believe I won't use it as often as my old machine because of the complexity of the cleaning process, otherwise I was pretty satisfied with this machine.
The instructions with the recipe is also a bit confusing. When you measure out the liquid make sure you are counting the egg as part of the measurement, otherwise your mixture will be goop instead of pasta. Once I tossed my goop and remade it I was pretty happy with the result. I bolied it with just a bit of salt and topped it with a light pesto sauce and the pasta was very good.
I do believe I won't use it as often as my old machine because of the complexity of the cleaning process, otherwise I was pretty satisfied with this machine.
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
thank you for taking the time to leave this review. We're sorry to hear that you have trouble cleaning the appliance after use. We recommend following the detailed cleaning instructions in the user manual if you haven't already.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for taking the time to leave this review. We're sorry to hear that you have trouble cleaning the appliance after use. We recommend following the detailed cleaning instructions in the user manual if you haven't already.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com