Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
75
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Posted by: Ethellou
from Jeanerette, Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased my window unit in November. I am enjoying it. Works Great.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from THONOTOSASSA FL
Verified Purchase:Yes
Worst mistake I have ever made only 9 months old and it took a dump, made a loud thump then quite working. Went out 6/30/22 Still waiting on tech to come out and repair it
.
.
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 19, 2022
We hate to hear this and looking at your case you are scheduled for repair.^Sandy
Written by a customer while visiting lg.com
Posted by: James Forte
from Raleigh, NC
Verified Purchase:Yes
Bought this unit July 2019. Had it installed properly in my double garage and it worked very well for cooling and heating until now. I cleaned the filter on a regular basis. Since it has stopped heating in December 2022, I have called LG for a referral to get someone that can fix the unit. I have not received a response yet that has led to someone able to fix my unit.
I honestly don’t care about entering any kind of drawing. I just want someone to fix my LG 18000 Btu ac/heater. From the time I purchased it in July 2019 until now December 2022 does not seem to be a satisfactory service life considering the price I paid for the unit.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, January 20, 2023
Thank you so much for sharing your experience with us. your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need further assistance with your LG product, Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Quit Heating
on January 8, 2024
Posted by: Anonymous
from Brazoria Tx
We've rarely used this window unit....less than 1000 hours of use over a 3-4 year period of use. We've cleaned the filters after using for more than a few days (every time we've used it).
It just quit heating totally. Blows air...no heat at all. No troubleshooting has worked to help.
It just quit heating totally. Blows air...no heat at all. No troubleshooting has worked to help.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 12, 2024
Hey there! We understand your concern about your LG window unit no longer blowing hot air. Let's see if we can find a solution together. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We'll get right on this. ^Gaby
Written by a customer while visiting lg.com
Customer Rating
1
If I could I would give this a minus 50.
on August 21, 2018
Posted by: Jeannie930
from Chcago, Illinois
I bought this 2 months ago. Already out and no service people in the are to fix it. Supervisor refuses to come to the phone. Grill is upside down so cleaning filter is a royal pain. Still waiting for someone to help with this piece of garbage.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, August 22, 2018
Hello, hate to hear. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC
Written by a customer while visiting lg.com
Customer Rating
5
I love this unit.
on December 5, 2017
Posted by: Jimmyd1
[This review was collected as part of a promotion.] This unit works great, I am really pleased with it.
Pros: Performance
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
5
Love this unit! Works great!
on January 16, 2018
Posted by: Mermaid Barber
from Gulf Shores Alabama
[This review was collected as part of a promotion.] I'm so pleased with the unit! Has a timer if you need it, heats well and cools great! Remote control is perfect to have.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dan918
from Austin Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far everything is working well. I haven’t a chance to use as much as I want.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com