Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
75
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Customer Rating
5
Cools GREAT!
on July 25, 2016
Posted by: kmac99
from Alabama, United States
[This review was collected as part of a promotion.] We bought this unit over a month ago to go in the shop we built for our business. It has worked out better than I expected! Installation was easy. I come to work in the mornings turn it on and within 10 to 15 minutes it has cooled the area to a pleasant 73 degrees, even on the hottest days. This unit is rated for 1000 sq. ft. The area we are cooling is 600 sq. ft. but has a high ceiling. The auto swing feature keeps air blowing to the front and back of the shop nicely. The filter was easy to remove, clean, and put back in. I can't comment on the heating ability yet but I'm super pleased with this unit so far!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great product
on May 26, 2017
Posted by: lman
from Missouri, United States
[This review was collected as part of a promotion.] Easy to install, but takes 2 people. Must be extremely careful not to damage condenser fins on both ends. Quiet operation. Cooling excellent. Would have preferred that documentation was on top of the unit instead of under it when un-boxing. Packaging was excellent and easy to unpack. Unit looks very nice. Love the "Auto Swing" feature.
Pros: Style/Design, Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
A great air conditioner
on July 27, 2016
Posted by: Saundra 61
from Wilber,NE
[This review was collected as part of a promotion.] This air conditioner has been a blessing. My small house stays cool even on the 100+ degree days. I think it will be a great way to heat my house this winter.
Pros: Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great performance
on December 21, 2016
Posted by: redgrapes15
from Park Hills, MO, United States
[This review was collected as part of a promotion.] I purchased two LG LW1816HR window units to cool an insulated garage for short-term storage of my vineyard's grapes. After updating the garage electrical system, I installed both units by myself, plugged them in, and they worked great right out of the box(es). ( I didn't really need the heating function, but I purchased these units late in the season, and these were the only units I could locate locally). I was able to cool six tons of grapes and hold them for several days until I could ship the fruit.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
No good
on December 7, 2020
Posted by: Mayra86
from Chesapeake Virginia
It does not work if you see in the photo I had to buy another heater because it does not work
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from coffeyville kansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 33 days of having it in my window it quit blowing out air. And is taken to long for a technician to come. And would like a total refund
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 2, 2021
I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 12xkct
from Spartanburg, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] It ran for 11 months and quit working unit was still under manufacturer warranty.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Larry Va
from Virginia
Verified Purchase:Yes
I bought this a month ago and it works great. Finally my shop is usable all year long.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com