Customer reviews from lg.com
LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
75
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for LG - 18,000 BTU Window Air Conditioner and 12,000 BTU Heater - White
Customer Rating
3
Warms/Cools very quickly
on November 25, 2024
Posted by: scotty3514k
The unit did its job, BUT I couldn't set it below 60 degrees when I was away, AND it recycled every 105 to 125 seconds -- all night--counting them was all that kept me from shooting it.
Response from lg.comBy LG Digital Care Team, November 28, 2024
Hey there Scotty! We appreciate you sharing your feedback with us about using your LG AC unit. Our goal is to always provide you with functional and adaptable products that help to make life easy for you, and your review helps us to improve. We'll be sure to share your words with the proper teams so we can continue to work towards that goal. In the meantime, if you ever need anything, please feel free to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh
Written by a customer while visiting lg.com
Customer Rating
3
Missing feature
on October 26, 2024
Posted by: Schafer Motor Co Inc
[This review was collected as part of a promotion.] I am very pleased with this LG's ability to heat/cool my 1000sq ft garage apartment. I am disappointed that it only goes down to 60 degrees as I leave my buildings at 50 degrees when I am not in residence.
Response from lg.comBy true, LG Digital Care Team, October 29, 2024
Hey there! We appreciate you sharing your experience with us. We're so happy to hear that your LG air conditioner is working well for you, especially in making your garage apartment cozy, whether it's hot or cold! We aim to craft products that meet all of our customer's needs and preferences, so your feedback is greatly appreciated. We're always here to support you in the future. If you have questions or need help, please get in touch with us on social media @LGUSSupport. We would be happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Quit Heating
on January 8, 2024
Posted by: Anonymous
from Brazoria Tx
We've rarely used this window unit....less than 1000 hours of use over a 3-4 year period of use. We've cleaned the filters after using for more than a few days (every time we've used it).
It just quit heating totally. Blows air...no heat at all. No troubleshooting has worked to help.
It just quit heating totally. Blows air...no heat at all. No troubleshooting has worked to help.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 12, 2024
Hey there! We understand your concern about your LG window unit no longer blowing hot air. Let's see if we can find a solution together. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We'll get right on this. ^Gaby
Written by a customer while visiting lg.com
Posted by: Nellie65
from Mississippi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very pleased with this product everything they said it was
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Webscrambler
Verified Purchase:Yes
Excellent for both heating and cooling my house…
This is my second purchase of this model.
This is my second purchase of this model.
Written by a customer while visiting lg.com
Posted by: Joe Heihn
from Foresville, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Svc person has been out twice. Decibal noise is loud. I researched quite a few other models and your company described this particular model was to be the quietest. Not true. Very dissapointred. Would not recommend this one.
Pros: ease of use, Quality, Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, August 17, 2023
Thank you for your review on the air conditioning unit. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product. ^Anthony
Written by a customer while visiting lg.com
Posted by: MVH44
from St.Petersburg,Fl
Verified Purchase:Yes
I bought my air conditioner in march,of 2023, knowing it was going to be hot, and my old a c could not keep up last year...best move i've made. Not only is it stylish, i stay comfortable all the time, and it has literaly lowered my electric bill 1/2 of what it was last year this time. The auto mode feature is fantastic
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TrustyShellback
from Tyler, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit works good and even held its own fairly well down to 10F. Eventually, it stopped working because the unit froze up from the ice storm which kept it from starting by putting resistance on the fan which impacted the system which is designed to "soft" start. LG was very responsive to check the unit, and all was well. While the unit is sized reasonably for our house, the layout of our windows and floorplan contributes to the unit short cycling. This causes us to tweak air movement and settings to try and reduce this. It would be helpful if you could program a temp range to increase the spread between triggering on and off. Our house is very old and has zero insulation in the walls which allows for ambient temps to swing fast and with a narrow temperature spread, constantly triggers the thermostat.
Pros: Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 14, 2023
We appreciate the time you committed in providing us with detailed and constructive feedback. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com